Summary
Overview
Work History
Education
Skills
Timeline
Generic

Susan Klinger

East Greenville,Pennsylvania

Summary

Results-driven Risk Manager bringing proven skills in administering construction risk management programs. Effective in training team members to proactively identify and highlight potential risks. Dedicated to long-term risk management by building internal protocols and instilling a culture of responsibility and attentiveness. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

19
19
years of professional experience

Work History

Risk Manager

H&K Group, Inc.
01.2021 - Current
  • Employed strong program management skills to define and manage ongoing initiatives to control injury risks successfully.
  • Developed short-term goals and long-term strategic plans to improve risk control and mitigation.
  • Handle all claims according to internal risk management policies, minimizing liability by leveraging expertise and available tools.
  • Produced and filed reports to inform senior management of current activities and investigation progress.
  • Completed statistical reviews to uncover trends, patterns, and variations.
  • Daily communication with Legal Team and Insurance Broker
  • Assist with OCIP/CCIP Job details
  • Set file reserves and negotiate settlements promptly to reduce exposure
  • Responsible for insurance renewal for master insurance policy
  • Co-manage safety team of four office administrators and six field safety specialists
  • Devised new systems and specific processes to handle ongoing monitoring needs for potential risks.

Claims Manager/Office Manager

H&K Group, Inc
09.2014 - 01.2021
  • Worker’s Compensation Claim Management
  • Act as liaison to injured worker
  • Managed Return to Work Program
  • Manage Panel List for 54 divisions
  • Work with Workers’ Compensation Attorneys on Legal cases
  • Attend Workers’ Compensation hearings on behalf of the H&K Group
  • Auto Liability Claim Management
  • Negotiate claim settlements
  • General Liability and Property Claim Management
  • Maintain Accident database for Board of Directors
  • Track company accident statistics
  • Office support for 5 Field Safety Managers
  • Manage department calendar
  • Injury reporting to OSHA and MSHA
  • Quarterly MSHA Reporting
  • Maintain OSHA Logs
  • Employee Training Database
  • Health & Safety Plans
  • Handled claims consistent with client and corporate policies, procedures, best practices and regulations.
  • Documented and communicated timely claims information while supporting accurate outcomes.
  • Determined proper course of action for claims processing.
  • Researched claims and incident information to deliver solutions and resolve problems.
  • Reviewed police reports, medical treatment records, and physical property damage to determine extent of liability.
  • Analyzed information gathered by investigation and reported findings and recommendations.

Accounts Payable

H&K Group, Inc.
08.2011 - 09.2014
  • Accounts Payable
  • Process vendor invoices
  • Use of Purchase order system
  • Monthly closing deadline
  • Balance monthly vendor statement
  • New Employee Training for first 90 days of employment
  • Supported management by processing invoices and documents with consistent on-time delivery.
  • Maintained account accuracy by reviewing and reconciling checks monthly.

Cash Management

H&K Group, Inc.
02.2011 - 08.2011
  • Cash Management
  • Assist Board with Vendor payment schedules
  • Maintained relationships with vendors
  • Handled all email and phone correspondence with vendors and ownership of company
  • Monitored daily balances of bank accounts
  • Daily proof of cash balances
  • Complied with established internal controls and policies.
  • Developed strategic plans for day-to-day financial operations.
  • Supported financial director with special projects and additional job duties.

Administrative Support-CFO

H&K Group, Inc.
02.2005 - 02.2011
  • Collected and reported monthly analysis for multiple items
  • Managed files in Imaging Software
  • Credit card administrator for 600 corporate credit cards
  • Tracked Penn Dot payments and processed vendor payments for Penn Dot work
  • Organization of offsite meetings
  • Assisted in gathering information for weekly board meeting
  • Assist Controller
  • Handled confidential information in professional manner.
  • Handled scheduling for executive's calendar and prepared meeting agenda and materials.
  • Screened personal and business calls and directed to appropriate party.
  • Filed paperwork and organized computer-based information
  • Worked with senior management to initiate new projects and assist in various processes

Education

Associate of Science - Management

Yavapai College
Prescott, AZ
05.2025

Certification - Construction Risk Insurance Specialist

International Risk Management Institute, Inc,
Dallas
07.2023

Computerized Accounting Diploma -

Lincoln Technical Institute
Allentown, PA
06.1996

Skills

  • Microsoft Word
  • Microsoft Excel
  • Detail Oriented
  • Multi-tasking
  • Data Analysis
  • Risk Mitigation
  • Employee Safety
  • Root Cause Analysis
  • Claims Review
  • Risk Management Processes
  • Workers Compensation
  • Commercial Insurance Coverages
  • Insurance Requirements
  • Risk Identification
  • Statistics

Timeline

Risk Manager

H&K Group, Inc.
01.2021 - Current

Claims Manager/Office Manager

H&K Group, Inc
09.2014 - 01.2021

Accounts Payable

H&K Group, Inc.
08.2011 - 09.2014

Cash Management

H&K Group, Inc.
02.2011 - 08.2011

Administrative Support-CFO

H&K Group, Inc.
02.2005 - 02.2011

Associate of Science - Management

Yavapai College

Certification - Construction Risk Insurance Specialist

International Risk Management Institute, Inc,

Computerized Accounting Diploma -

Lincoln Technical Institute

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