Susan Knight

Certified Pharmacy Technician

Jack’s Drugs-Dothan

04.2005 - 04.2025

Trained new pharmacy technicians on proper procedures and best practices, ensuring consistent quality of service.
Answered incoming phone calls and addressed questions from customers and healthcare providers.
Stocked, labeled, and inventoried medication to keep accurate records.
Completed paperwork, entering prescription and insurance or billing information into patient profiles.
Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
Enhanced patient care by accurately filling and dispensing prescriptions in a timely manner.
Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
Maintained accurate inventory levels for efficient pharmacy operations and cost control.
Worked with computerized and automated systems for dispensing medications and editing new patient profiles.
Collected co-payments or full payments from customers.
Counted, measured, and compounded medications following standard procedures.
Assisted in preparation, distribution and storage of pharmaceuticals.
Maintained proper drug storage procedures, registries, and records for controlled drugs.
Resolved non-routine issues like third-party billing, computer system, and customer service issues.
Communicated directly with doctors offices via telephone, fax and email.
Reviewed and verified customer information and insurance provider information.
Communicated with prescribers to verify medication dosages, refill authorizations, and patient information.
Collaborated with pharmacists to resolve medication-related issues, optimizing patient outcomes.
Managed insurance billing and claims processing, streamlining the reimbursement process for patients and pharmacy.
Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
Contributed to improved patient adherence by providing clear medication instructions and addressing concerns or questions promptly.
Performed regular audits to maintain compliance with state regulations and company policies.
Maintained drug inventory levels by ordering necessary medications and supplies.
Streamlined pharmacy operations through effective organization of supplies, workspace layout optimization, and process improvements.
Assisted customers with over-the-counter product selection, providing knowledgeable recommendations.
Proactively addressed potential conflicts or discrepancies within the pharmacy team to maintain a positive work environment.
Coordinated communication between healthcare professionals to ensure seamless patient care transitions between providers or facilities.
Coordinated verification and filling of more than 600 daily prescriptions in high-volume retail pharmacy environment.
Developed a systematic approach to organize medications, reducing errors and improving efficiency in the workflow.
Reduced medication waste by implementing proper disposal procedures compliant with environmental guidelines.
Counted and labeled prescriptions with correct item and quantity.
Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
Resolved third-party billing, computer system and customer service issues.
Managed opening and closing duties for pharmacy.
Set up and modified patient profiles to include current medications and insurance details.
Prepared packaging and labels for prescriptions, verifying accuracy of dosage, side effects, interactions, and refill instructions.
Welcomed customers to pharmacy and answered questions relating to prescriptions and over-the-counter products.
Monitored ordering of pharmacy medication stock to maintain streamlined inventory and low overhead.
Developed and implemented improvements to pharmacy organization system.
Precisely measured and combined ingredients to deliver scrupulous formulation on customer compound prescription orders.
Provided consultations and answered inquiries from patients, healthcare professionals and physicians regarding drugs, potential side effects, and specified use.
Liaised with other pharmacies to eliminate issues related to product expiration.
Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
Supported pharmacists in compounding custom medications according to individual patient needs.
Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
Ensured medication safety with thorough verification of prescription orders and drug interactions.

Summary

Overview

Work History

Certified Pharmacy Technician

Education

GED -

Skills

Timeline

Certified Pharmacy Technician

GED -

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