Summary
Overview
Work History
Education
Skills
Timeline
Generic

Susan Knoll

Sardis,AL

Summary

Versatile and dynamic professional with a proven track record at Walgreens for enhancing customer satisfaction and streamlining operations. Excelled in staff supervision and customer service focus, significantly improving team performance and conflict resolution. Skilled in both employee training and quality control, adept at fostering positive relationships and maintaining high service standards.

Overview

12
12
years of professional experience

Work History

Shift Lead/Cashier Assistant

Walgreens
11.2015 - Current
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.
  • Completed cash and credit card transactions accurately using POS software.
  • Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
  • Responded to and resolved customer questions and concerns.
  • Trained new employees and delegated daily tasks and responsibilities.
  • Completed store opening and closing procedures and balanced tills.
  • Enhanced customer satisfaction through effective conflict resolution and prompt service.

Bartender/Cook/Cashier

Oleares
02.2016 - 03.2019
  • Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
  • Upheld strict regulations for safe alcohol service and food safety.
  • Kept bar stocked with liquors, juices and garnishes for drinks.
  • Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.

Pet Sitter

Person
07.2012 - 09.2012
  • Prepared food and water following instructions from pet owners.
  • Exercised animals regularly with walks and rigorous play activities.
  • Communicated professionally with pet owners via phone, email, and text.
  • Gave animals proper attention to promote secure environment in owner's absence.
  • Ensured timely feedings, grooming sessions, and exercise routines for pets in accordance with owner instructions.

Education

High School Diploma -

Warren Township High School
Gurnee
01-1987

Skills

  • Customer service focus
  • Employee training
  • Guest service
  • Team motivation
  • Staff supervision
  • Work delegation
  • Loss prevention
  • Quality control
  • Relationship management

Timeline

Bartender/Cook/Cashier

Oleares
02.2016 - 03.2019

Shift Lead/Cashier Assistant

Walgreens
11.2015 - Current

Pet Sitter

Person
07.2012 - 09.2012

High School Diploma -

Warren Township High School

Similar Profiles

CREATE PROFILE
Susan Knoll