SUSAN KOLODZIEJ
Plano,TX
Summary
Dynamic Marketing and Operations Manager with a proven track record at HandMade 4 Good, enhancing operational efficiency and spearheading sustainability initiatives. Excelled in problem-solving, significantly increasing revenue and fostering market expansion. Demonstrated expertise in operations management and customer service, ensuring product consistency and fostering positive relationships.
Overview
22
22
years of professional experience
Work History
Marketing and Operations Manager
HandMade 4 Good
11.2021 - Current
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Increased profit by streamlining operations.
- Implemented quality control systems to boost overall product consistency and reliability.
- Implemented sustainability initiatives, reducing environmental impact.
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
Elderly Caregiver Volunteer
Self Employed Services
05.2014 - 11.2021
- Established trusting relationships with elderly clients, ensuring their emotional needs were met alongside physical care.
- Contributed to increased overall happiness among elderly clients by fostering a positive atmosphere within the caregiving environment.
- Alleviated feelings of isolation among elderly clients by encouraging social interaction within the facility.
- Monitored the health status of elderly clients through routine check-ups, promptly addressing any concerns or issues that arose.
- Administered medication accurately and timely according to prescribed schedules, ensuring proper dosage and adherence to guidelines.
Special Education Substitute Teacher
Plano Independent School District
08.2006 - 05.2014
- Ensured a safe and inclusive learning environment by promoting respect, empathy, and understanding among all students.
- Increased collaboration between general and special education teachers by organizing regular meetings and sharing resources.
- Enhanced student learning by implementing differentiated instruction techniques for special education students.
Marketing Manager
Choice Hotels
02.2003 - 08.2006
- Boosted brand awareness and generated leads while managing internal and external marketing campaigns and programs.
- Developed and implemented marketing strategies to use for launches, rebranding campaigns and promotions.
- Collaborated with cross-functional teams to ensure consistent branding across all company touchpoints and communications channels.
- Established hotel sales goals and profit margins.
- Established relationships with key businesses to increase bookings.
- Secured long-term accounts by recommending strategies to promote brand effectiveness and highlight product benefits.
Education
Bachelor of Arts - Sociology And Social Work
State University of New York
NYSkills
- Problem-solving
- Team leadership
- Operations management
- Customer service
- Operational efficiency
- Decision-making
- Customer relationship management
Timeline
Marketing and Operations Manager
HandMade 4 Good
11.2021 - Current
Elderly Caregiver Volunteer
Self Employed Services
05.2014 - 11.2021
Special Education Substitute Teacher
Plano Independent School District
08.2006 - 05.2014
Marketing Manager
Choice Hotels
02.2003 - 08.2006
Bachelor of Arts - Sociology And Social Work
State University of New York
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