Susan Koontz
Morrisdale,PA
Summary
Committed professional with extensive expertise in housekeeping and direct care, particularly at Hampton Inn By Hilton. Demonstrated capacity to elevate guest satisfaction through meticulous cleaning practices and collaborative teamwork. Proficient in bathroom sanitation and customer service, consistently maintaining exceptional cleanliness standards while nurturing positive client relationships.
Overview
6
6
years of professional experience
Work History
House Keeper
Hampton Inn By Hilton
State College
07.2024 - Current
- Cleaned and sanitized guest rooms, ensuring high standards of cleanliness and guest satisfaction.
- Assisted in developing improved cleaning schedules that optimized workflow and ensured thorough cleanliness.
- Maximized efficiency of housekeeping operations through effective communication with team members and supervisors.
- Ensured all rooms met hotel cleanliness standards by conducting regular inspections and addressing any issues promptly.
- Demonstrated flexibility in adjusting work schedule according to fluctuating occupancy rates.
Direct Care Worker
Tempus
Philipsburg, PA
11.2019 - Current
- Assisted clients with daily living activities, enhancing their overall quality of life.
- Monitored client health and behavior, promptly reporting changes to healthcare professionals.
- Developed and maintained positive relationships with clients, fostering trust and communication.
- Facilitated recreational activities for patients that promoted socialization, physical activity, and cognitive stimulation.
- Enhanced patient well-being by providing compassionate and individualized care tailored to their specific needs.
Cook
Jackson’s Bar and Grill
Winburne, PA
01.2023 - 02.2024
- Assisted in food preparation and cooking processes as directed by senior chefs.
- Maintained cleanliness and organization of kitchen workspace and dining.
- Collaborated with team members to ensure timely meal service.
- Adapted quickly to changing kitchen demands during peak hours.
- Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
Housekeeper
Windy Hill Village
Philipsburg, PA
11.2021 - 12.2022
- Sanitized and cleaned assigned areas to ensure optimal hygiene and safety compliance.
- Oversaw laundry services, achieving timely linen processing and care.
- Adopted best practices for waste disposal, supporting sustainable initiatives.
- Monitored inventory levels of cleaning supplies and communicated needs effectively.
- Contributed to continuous improvement by attending training on advanced cleaning technologies.
Education
Bachelor of Science - Psychology
The University of Arizona Global Campus
Tucson, Arizona04.2026
High School Diploma -
The Pennsylvania Cyber Charter School
Pennsylvania07.2019
Skills
- Team collaboration
- Sanitation management
- Client support
- Health and safety compliance
- Hospitality background
- Multitasking and organization
- Professional and courteous
Timeline
House Keeper
Hampton Inn By Hilton
07.2024 - Current
Cook
Jackson’s Bar and Grill
01.2023 - 02.2024
Housekeeper
Windy Hill Village
11.2021 - 12.2022
Direct Care Worker
Tempus
11.2019 - Current
Bachelor of Science - Psychology
The University of Arizona Global Campus
High School Diploma -
The Pennsylvania Cyber Charter School