- Music Therapy
Susan Krombholz
Loyal
Summary
Dedicated worker with a strong work ethic who is capable of multitasking, assisting special needs, and willing to work closely with management and clients.
Overview
15
15
years of professional experience
Work History
Server/Lead Server Trainer
Cherokee Grill and Steakhouse
03.2021 - 01.2024
- Delivered exceptional customer service while taking orders and answering menu questions.
- Assisted in maintaining cleanliness and organization of dining area for optimal guest experience.
- Collaborated with kitchen staff to ensure timely delivery of food and beverages.
- Supported team members during peak hours to improve service efficiency and guest satisfaction.
- Engaged with guests to create a welcoming atmosphere, enhancing overall dining experience.
- Adapted quickly to changing priorities in fast-paced environment, ensuring smooth operations.
- Contributed to inventory management by restocking supplies as needed throughout shifts.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
Server/Certified Trainer
Olive Garden Restaurant
10.2018 - 03.2021
- Delivered exceptional customer service through prompt and attentive assistance to guests.
- Managed accurate order processing and ensured timely delivery of food and beverages.
- Trained new staff on menu knowledge, service standards, and operational procedures.
- Collaborated with kitchen staff to optimize meal presentation and enhance guest satisfaction.
- Mentored junior servers, fostering a collaborative environment and enhancing team performance.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations.
- Trained new staff on menu knowledge and service protocols, raising team's overall performance.
- Maintained high standards of personal appearance and hygiene, reflecting positively on establishment.
- Improved dining experience by providing prompt, attentive service to guests.
- Coordinated with kitchen staff to ensure order accuracy and timely preparation of dishes.
- Maintained cleanliness and organization in dining area, contributing to welcoming atmosphere.
- Adapted to diverse customer needs, providing personalized service that increased guest satisfaction.
- Facilitated team-oriented atmosphere, assisting coworkers during rush periods to ensure smooth operations.
- Ensured customer satisfaction with detailed attention to special dietary needs and preferences.
- Ensured accurate cash handling and processed transactions swiftly, contributing to restaurant's financial accuracy.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Dining Room Attendant
Chick Fila A
02.2013 - 03.2014
- Maintained cleanliness and organization of dining area to enhance guest experience.
- Assisted guests with menu selections, ensuring satisfaction and timely service.
- Collaborated with kitchen staff to streamline food delivery processes and improve service efficiency.
- Monitored inventory levels of supplies, ensuring timely restocking to meet operational needs.
- Provided attentive service and proactively assessed guest needs.
- Demonstrated strong multitasking abilities by managing multiple responsibilities including greeting guests, bussing tables, and refilling water glasses during peak service hours.
- Enhanced customer satisfaction by consistently providing attentive and efficient service.
- Ensured compliance with sanitation regulations by regularly cleaning surfaces, utensils, and equipment used in the dining area.
- Assisted in setting up the dining room, ensuring that tables were properly arranged and fully stocked.
- Contributed to team success by supporting fellow staff members during busy periods or when additional assistance was needed.
Private Housekeeper
Self Employed
08.2012 - 09.2013
- Maintained cleanliness and organization of residence, ensuring a welcoming environment.
- Managed laundry, including washing, ironing, and folding garments to preserve quality.
- Cleaned and organized kitchen and eating areas by washing dishes, removing trash and wiping down counters and surfaces.
- Improved overall cleanliness of homes with meticulous attention to detail during deep-cleaning tasks.
- Maintained confidentiality at all times, upholding privacy standards essential in private housekeeping roles.
- Enhanced client satisfaction by maintaining a clean and organized living environment.
- Maintained a safe and hygienic home by implementing thorough cleaning routines.
- Swept, mopped and polished floors to remove dirt and grime and restore floor's protective layer.
- Polished and dusted furniture, antiques and high-priced valuables to preserve pieces.
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
Janitor
Wyndham Vacation Resorts, Inc
02.2011 - 10.2012
- Maintained cleanliness and sanitation across all facility areas, ensuring compliance with health and safety standards.
- Operated specialized cleaning equipment to efficiently manage large-scale cleaning tasks.
- Conducted routine inspections to identify maintenance needs and ensure optimal facility conditions.
- Trained new staff on effective cleaning procedures and safe equipment usage.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Improved facility cleanliness by performing daily maintenance tasks, such as sweeping, mopping, and vacuuming.
- Reduced the spread of germs by sanitizing high-touch surfaces such as doorknobs and handrails.
- Maintained a positive and professional demeanor while interacting with building occupants, promoting a respectful work environment.
Housekeeping Cleaner
Leconte Medical Center
10.2011 - 02.2012
- Maintained cleanliness and sanitation standards across various facility areas.
- Operated cleaning equipment efficiently to ensure thorough surface disinfection.
- Assisted in inventory management of cleaning supplies and equipment.
- Conducted inspections to ensure compliance with health and safety regulations.
- Cleaned floors with sweeping, dusting, damp or wet mopping and disinfecting.
- Managed time effectively while prioritizing tasks based on urgency or importance, resulting in optimized productivity levels throughout each shift.
- Assisted housekeeping department with cleaning activities such as sweeping, mopping, dusting and polishing.
- Adhered strictly to company policies and guidelines concerning hygiene practices, upholding a high standard of cleanliness at all times.
- Conducted routine inspections of guest rooms and public spaces to ensure adherence to cleanliness standards.
- Developed strong relationships with colleagues across departments, fostering a supportive work environment conducive to achieving shared goals.
Dorm Monitor
Refuge of Grace Academy
05.2009 - 04.2010
- Maintained strict compliance with all relevant regulatory guidelines and industry standards to uphold the integrity of patient monitoring processes.
- Attended to needs of students and informed school personnel of unusual behavior or health problems.
- Monitored conduct of students to maintain discipline and safety.
- Facilitated smooth transitions between shifts by providing thorough handoff reports, ensuring continuity of care for monitored patients.
Education
GED -
Homeschool
Seymour, MOSkills
- Strong work ethic
- Exceptional customer service
- Respectful and compassionate
- Dependable and responsible
- Patient care
- Daily living assistance
- Multitasking and organization
- Special needs interaction/accommodation
- Team collaboration
- Student-centered learning
- Child development
- Music history
Interests
Timeline
Server/Lead Server Trainer
Cherokee Grill and Steakhouse
03.2021 - 01.2024
Server/Certified Trainer
Olive Garden Restaurant
10.2018 - 03.2021
Dining Room Attendant
Chick Fila A
02.2013 - 03.2014
Private Housekeeper
Self Employed
08.2012 - 09.2013
Housekeeping Cleaner
Leconte Medical Center
10.2011 - 02.2012
Janitor
Wyndham Vacation Resorts, Inc
02.2011 - 10.2012
Dorm Monitor
Refuge of Grace Academy
05.2009 - 04.2010
GED -
Homeschool