Susan Lane
Dexter,OR
Summary
Outgoing Office Administrator with twenty five years' experience with talent in applying multitasking skills to complete daily duties while resolving issues. Adept in personal time management while simultaneously greeting visitors, managing phone switchboard and tackling requests made by staff. Friendly and respectful with positive attitude that creates warm and inviting office atmosphere.
Overview
13
13
years of professional experience
Work History
Group Processing Specialist I
PacificSource via Quantum Recruiters
Springfield , OR
2023.11 - 2024.01
- Reviewed and verified documents for accuracy, completeness, and compliance with established regulations.
- Utilized software programs to enter data into the system and maintain records.
- Coordinated with other departments to ensure that all necessary documentation was completed correctly.
- Provided support to internal staff members regarding processing procedures and protocols.
- Maintained confidentiality of sensitive customer information at all times.
- Performed quality assurance checks on processed documents for errors or omissions.
- Participated in meetings with stakeholders from various departments in order to discuss process improvement ideas.
- Adhered to compliance and privacy policies and procedures to maintain confidentiality and information protection.
- Communicated by telephone and email for routine exchange of information.
- Reviewed information input against instructions to verify accuracy of data transmitted.
- Entered data into spreadsheets, documents and databases with high accuracy rate.
- Emailed completed documents to supervisors and co-workers to confirm accuracy.
- Sifted through large quantities of data and accurately transferred necessary information to electronic spreadsheets.
- Recovered missing data and resolved statistical inconsistencies by communicating with source authors.
Patient Care Coordinator (PCC)
MACT HEALTH BOARD INC
Sonora , CA
2023.02 - 2023.07
- I prepared patient charts before appointments with healthcare staff at the Sonora clinic
- I researched all relevant patient data to put in chart so doctor could make informed decisions based on the information provided during appointment
- I would gather previous hospital visits, diagnostic and prescription information as well as lab work from outside sources
- This was completed daily for six doctors and approximately forty to fifty patients per day
- I would also call diabetic patients whose A1C was out of control and encourage and set up appointments with their healthcare providers.
Patient Access Representative
Adventist Health
Sonora , CA
2021.12 - 2023.02
- Patient check in and check out
- Scheduling patient appointments for 3 doctors at an Ear, Nose and Throat clinic
- Multi tasking, heavy phone calls and general office duties
- Daily confirmation calls for up to 75 people per day.
Accounts Receivable/Receptionist
Pacific Agri-Products, Inc.
Oakdale , CA
2020.08 - 2021.10
- Accounts receivable handling an average of $500k per day in checks and cash for meat distributor
- Counting by hand a minimum of $50k per day then depositing in safe
- Performing checks on cash to prevent counterfeit bills
- Daily collection activities to keep customers current including providing statements and setting up payment arrangements
- Scheduling of incoming deliveries daily
- Dispatch and instruct drivers of what to collect at each outgoing delivery
- Reception duties include first on phones for three warehouses located in different locations.
Dispatcher Coordinator
Harry's Key Service
Vancouver , WA
2018.10 - 2020.03
- Supervised driver dispatching, route planning and vehicle tracking for over thirteen locksmith technician drivers
- Set schedules, implemented new policies and worked with managers to optimize operational procedures and establish clear objectives
- Reported delays, accidents, or other traffic and transportation situations
- Maintained current knowledge of all personnel in field and all completed deliveries or delays
- Accurately and efficiently responded to over forty daily requests
- Reviewed several routes and daily traffic and weather conditions and adjusted plans to meet daily requirements
- Answered customer requests with information about product availability, shipping information and status updates
- Managed daily delivery and work schedules to maximize coverage
- Kept detailed and updated records of calls in physical and electronic databases
- Monitored dispatch board and adjusted call priorities regularly based on caller needs
- Tracked all changes in computer system to keep records current and accurate
- Achieved mutual agreements and cleared up miscommunications by working with all parties to reach win-win solutions
- Worked closely with team members to deliver project requirements, develop solutions and meet deadlines
- Maintained industry knowledge through continuing education, training and monitoring of industry publications
- Provided excellent service and attention to customers in face-to-face encounters and through phone conversations.
Patient Service Representative
Day Surgery at Riverbend
Springfield , OR
2016.11 - 2017.12
- Registered and checked in up to thirty patients per day for surgery
- Created up to forty or more patient charts using electronic medical record(EMR) and records already provided through scheduler
- Opened up surgery center every morning at
- Provided patient records upon request through fax or mail
- Developed and implemented more efficient ways to run reception for the benefit of staff and patients
- Answered high call volume, multi-line phone system
- Participated in weekly meeting with business office
- Helped provide comfort to anxious families waiting for loved one's to return from a procedure by offering refreshments and answering general inquiries on when procedure may be finished
- Maintained lobby appearance several times per day
- HIPAA certified.
Primary Dispatcher/AR Billing Specialist
Handicabs Medical Transport
Eugene , OR
2010.10 - 2016.10
- Scheduled and dispatched drivers to transport handicapped individuals to and from medical and private appointments
- Performed billing(A/P, A/R) using Quickbooks and our brokerage(Ride source) website
- Consistently input income on Excel spreadsheet and emailed owner's a report on a weekly basis
- Dispatched mortuary team to transport deceased individuals either to the morgue or preferred mortuary(sometimes filling in when short staffed), working closely with Lane County District Attorney's office and local police agencies
- Interviewed, hired and terminated drivers
- Performed collections
- When I first started the company billing and collections were in shambles
- Hundreds of invoices were unpaid
- Being highly organized and efficient, I was able to get collections down from needing to be done everyday, to once every quarter
- Carried on daily reception duties including answering phones, faxing and general office management duties
- Participated in quarterly meetings with our local brokerage(Ride source)
- HIPAA certified.
Education
Back Office Medical Assistant/X-Ray Tech
Modern Technology School of X-Ray
N Hollywood, CA1997-05
Some College (No Degree) - General Studies
Lane Community College
Eugene, ORGED -
Highland High School
Palmdale, CASkills
- Patient Registration
- Appointment Scheduling
- Scheduling Diagnostic Procedures
- Insurance Verification
- Financial Procedures Adherence
- Insurance Billing
- Payment Processing
- Medical Billing
- Referral Coordination
- Information Collection
- Money Handling
- EMR
- Phone and Email Etiquette
- Medical Terminology
- Insurance Company Knowledgeable
- Customer Service
- Post-Discharge Care Coordination
- HIPAA Compliance
Affiliations
- Proud Grandma
- Mother of 4 crazy dogs
- Outdoor and gardening Enthusiast
Timeline
Group Processing Specialist I
PacificSource via Quantum Recruiters
2023.11 - 2024.01
Patient Care Coordinator (PCC)
MACT HEALTH BOARD INC
2023.02 - 2023.07
Patient Access Representative
Adventist Health
2021.12 - 2023.02
Accounts Receivable/Receptionist
Pacific Agri-Products, Inc.
2020.08 - 2021.10
Dispatcher Coordinator
Harry's Key Service
2018.10 - 2020.03
Patient Service Representative
Day Surgery at Riverbend
2016.11 - 2017.12
Primary Dispatcher/AR Billing Specialist
Handicabs Medical Transport
2010.10 - 2016.10
Back Office Medical Assistant/X-Ray Tech
Modern Technology School of X-Ray
Some College (No Degree) - General Studies
Lane Community College
GED -
Highland High School
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