Susan Langen
Mount Sinai,NY
Summary
Experienced Professional with management abilities in financial, personnel and clerical areas. Highly dependable, ethical and reliable support specialist. Skilled typist with substantial experience in creating, editing and formatting documents. Strong verbal and written communication skills and excels under tight deadlines.
Overview
31
31
years of professional experience
Work History
Treasurer
Sands I, A Condominium HOA
02.2023 - Current
- Oversaw successful completion of external audits without any major findings or issues raised by auditors.
- Reconciled monthly statements, invoices and expense accounts, keeping records accurate, and current.
- Drafted monthly treasury reports to support management decision-making needs.
- Prepared and presented financial reports to inform senior management and board of directors.
- Worked with 8 executives to create annual budget and track actual expenses against projected expenses.
Secretary
Ocean Harbour Villas HOA
11.2019 - 01.2023
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
- Prepared aprofessional correspondence, including memos, letters, and emails, ensuring accuracy and timeliness.
- Maintained electronic filing systems and categorized documents.
- Maintained daily report documents, memos and invoices.
- Scheduled appointments and conducted follow-up calls to clients.
Director, Human Resources
FragranceNet.com
06.2009 - 10.2019
- Payroll of 250+ employees utilizing ADP Workforce Now
- Developed/implemented personnel policies & procedures, employee handbook
- Employee relations counseling, outplacement counseling, and exit interviewing
- Lead investigations and resolution for internal/external complaints and ensured documentation of corrective action as appropriate.
- Spearheaded diversity and inclusion initiatives, creating a more inclusive work environment for all employees.
- Provided expert guidance on labor law matters, minimizing risk exposure for the organization.
- Developed comprehensive HR policies and procedures, resulting in a more structured work environment.
- Collaborated with cross-functional teams to develop workforce planning strategies aligned with business goals.
Director of Operations
FragranceNet.com
12.1998 - 06.2009
- Managed day-to-day activities of a staff of 125 employees with a focus on systems and procedures required to accomplish the company's mission and goals in the marketplace
- Managed end-user and network operations.
- Processed payroll utilizing Intuit Quickbooks Pro
- Managed HR; helping and creating organizational and program procedures and budgets in collaboration with the company President
- Reported to the President and serving as a member of the Management Team, ensure organizational effectiveness by providing leadership for many of the company's internal functions.
Director of Information Technology
Greenman-Pedersen, Inc
06.1993 - 12.1998
- Installed, configured, and monitored personal computers for 75 employees.
- Developed cross-functional relationships with other departments to better understand their technology needs and deliver tailored solutions that supported business objectives.
- Oversaw the selection, implementation, and integration of new enterprise software applications that streamlined business processes across multiple departments.
- Established performance metrics for the IT department to monitor progress against objectives, enabling continuous improvement initiatives.
- Documented and analyzed processes and procedures and adhered to regulatory guidance.
- Streamlined IT operations by implementing efficient processes and automation tools, leading to reduced downtime and improved productivity.
Education
Human Resource Management -
Villanova University
Villanova, PA01.2013
Skills
- Customer Service
- MS Office Suite
- QuickBooks Pro
- ADP Workforce Now
- Bookkeeping
- Cash Management
- Budgeting expertise
- Accounting management
- Financial Management
- Financial Analysis
- Account Reconciliation
- Office Administration
Timeline
Treasurer
Sands I, A Condominium HOA
02.2023 - Current
Secretary
Ocean Harbour Villas HOA
11.2019 - 01.2023
Director, Human Resources
FragranceNet.com
06.2009 - 10.2019
Director of Operations
FragranceNet.com
12.1998 - 06.2009
Director of Information Technology
Greenman-Pedersen, Inc
06.1993 - 12.1998
Human Resource Management -
Villanova University
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