Susan Larsh
Reynoldsburg,OH
Summary
Have spent a lifetime helping organizations with their growth plans. Thorough background in how to make organizations productive. Enjoy problem solving. Advocate for not just Customer Service, but Outrageous Customer Service. Believe my skills, although steeped in sales, is really in “helping people find what they’re looking for. Look forward to adding to your current staff.
Overview
25
25
years of professional experience
Work History
Supervisor
Kohls Department Store
10.2007 - 08.2015
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
- Implemented safety protocols to minimize workplace accidents and maintain compliance with industry standards.
- Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.
Home Health Aide
Self Employed
06.2003 - 04.2007
- Administered medications as prescribed, ensuring proper dosage and timely administration for optimal health outcomes.
- Improved patient well-being by providing compassionate and attentive personal care.
Sales Agent
Homewood Corporation
10.1998 - 07.2003
- Delivered engaging sales presentations tailored specifically towards individual client needs, demonstrating a deep understanding of their business and industry.
- Identified new areas of opportunity within existing accounts by offering additional products or services based on their needs analysis results.
- Provided superior service to customers by quickly and courteously responding to requests, inquiries, suggestions and concerns.
- Stayed current on company offerings and industry trends.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
Sales Associate
J C Penny
04.1993 - 09.1998
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Helped customers locate products and checked store system for merchandise at other sites.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
Vice President
Guest Suites
06.1990 - 08.1993
- Collaborated with senior management to develop strategic initiatives and long term goals.
- Demonstrated proficient leadership skills to motivate employees and build competent teams.
- Built high-performance teams through effective recruitment practices focused on competency alignment coupled with ongoing performance management processes.
- Implemented advanced data analytics tools to drive data-driven decision-making across all levels of the organization, leading to better business outcomes.
- Cultivated strong relationships with key stakeholders, including customers, vendors, regulators, and community leaders to promote collaboration and long-term success.
- Delivered strong financial performance despite challenging economic conditions by executing prudent risk management strategies throughout all aspects of business operations.
- Spearheaded organizational restructuring initiatives, streamlining operations and reducing overhead costs.
- Increased company growth through collaboration with sales and marketing departments.
- Developed new revenue streams by identifying growth opportunities and forging strategic partnerships with key industry players.
Education
The Ohio State University
Columbus, OHWorld Harvest Bible College
Pickerington, OHSkills
- Goal oriented
- Attention to detail
Timeline
Supervisor
Kohls Department Store
10.2007 - 08.2015
Home Health Aide
Self Employed
06.2003 - 04.2007
Sales Agent
Homewood Corporation
10.1998 - 07.2003
Sales Associate
J C Penny
04.1993 - 09.1998
Vice President
Guest Suites
06.1990 - 08.1993
The Ohio State University
World Harvest Bible College
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