Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Susan Latham

Arlington,TX

Summary

Conscientious Experienced Human Resources Generalist bringing passion for helping employers identify, develop and retain qualified candidates. Skilled at partnering with management teams to build cultures centered on employee value and progress. Motivating and positive with excellent interpersonal, coaching and communication skills.


Overview

20
20
years of professional experience
1
1
Certification

Work History

HR Administrator

Northstar Builders Group
05.2024 - Current
  • Update HR database with new employee information, changes in benefits, and other details.
  • Ensure accurate record-keeping by conducting regular audits of personnel files and HR databases.
  • Reduce time spent on administrative tasks by automating key processes.
  • Assist employees with benefits enrollment, ensuring accuracy of information and timely processing of forms.
  • Serve as a knowledgeable resource for all staff members regarding company policies, procedures, benefits, and other HR-related matters.
  • Prepare new hire letters, employee contracts, and corporate policies.
  • Handle on-boarding process for newly hired employees, which included distribution of all paperwork.
  • Developed policies and procedures that align with company objectives and legal requirements.
  • Manage FMLA leave requests, balancing employee needs with organizational requirements for productivity.
  • Oversee hiring, staffing, and labor law compliance.
  • Manage benefits enrollment by answering questions and aiding employees with login details.
  • Coordinate employee events and recognition programs to promote a positive work culture and strengthen team relationships.
  • Answer employee inquiries regarding health benefits and 401k options.
  • Provide guidance on employment law compliance, reducing the risk of litigation and penalties for the organization.
  • Maintain up-to-date knowledge of labor legislation, ensuring company policies remained compliant and protected against liabilities.
  • Improve organizational filing systems for confidential employee records, resulting in improved accessibility and efficiency.
  • Administer employee benefits programs and assisted with open enrollment.

Benefits Specialist

WIS International
01.2024 - 05.2025
  • Resolved issues and inquiries from plan participants regarding health and welfare benefits and deductions through telephone, email, and in-person interactions.
  • Explained benefits to plan participants in easy to understand terms in order to educate each on available options.
  • Assisted in resolving complex benefits issues, leading to increased employee satisfaction and retention rates.
  • Processed employee life event changes, ensuring timely updates to benefits and coverage
  • Observed strict procedures to maintain data and plan participant confidentiality.
  • Updated HRIS systems as needed to reflect benefit-related changes accurately, maintaining up-to-date records for all team members.
  • Maintained compliance with federal regulations regarding FMLA, ADA, and other relevant laws governing employee benefits.
  • Enhanced understanding of benefit offerings with effective communication materials and presentations.
  • Collaborated with payroll department to ensure accurate deductions related to employee benefits plans were processed correctly each pay period.
  • Streamlined benefits administration processes for improved efficiency and reduced errors.

Human Resources Generalist

Premier Logitech, LLC.
04.2018 - 09.2023
  • Provide Support and Guidance to Supervisor / Management regarding employee relations, time keeping systems, HR policies, Company Policies, HR Law
  • Provide support to employees in various HR-related topics such as leaves and compensation and resolve any issues that may arise
  • Ensure all human resources policies and compliance requirements are adhered to and maintained throughout the organization
  • Maintained up-to-date records of employee information in HRIS system ensuring accurate reporting and data-driven decision making.
  • Broad knowledge of time keeping systems, HRIS Systems Support
  • Administrative tasks for employee leave, absence, absence files, in- and outflow of employees, payroll and other topics
  • Ensure all employee records are kept up-to-date and confidential
  • Conduct New Hire employee orientations, Benefit Orientations
  • Research and resolve discrepancies with Temporary Staff invoices, contact vendors for missing invoices
  • Submit bi-weekly timecard excel reports to Payroll, Report payroll edits, changes, for a successful payroll
  • Payroll training new accountants
  • Generate Productivity Pay reports for Payroll
  • Implement Policies
  • E-verify
  • Pre-Employment and onboarding processing
  • Implemented and supervised orientation procedures for new hires.
  • Processed unemployment claims and acted as company representative at unemployment hearings.
  • Employee Relations
  • Conducted Investigations
  • Explained and administered medical insurance, disability and flexible spending accounts.
  • Developed and built internal and external relationships with project teams, department managers and consultant teams to improve delivery of HR services.
  • Updated key human resource metrics on turnover and terminations using reporting tools on HRMS database.
  • Administered employee benefits programs and assisted with open enrollment.
  • Collaborated with managers to identify and address employee relations issues.
  • Pre-screened resumes prior to sending to corporate hiring managers for consideration.
  • Improved organizational filing systems for confidential employee records, resulting in improved accessibility and efficiency.
  • Improved office efficiency by effectively managing internal communications and correspondence.
  • Created and delivered HR training sessions to staff, managers and executives.
  • Partnered with departmental managers to ascertain hiring needs and subsequently provide candidate recommendations.
  • Planned, monitored and appraised employee work results by training managers to coach and discipline employees.
  • Work Injury claims
  • OSHA Awareness
  • Facilitated criminal background check process for new hires.
  • Managed COBRA compliance, ensuring timely notifications and accurate administration for former employees.
  • Collaborated with payroll to ensure accurate benefits deductions and avoid discrepancies.
  • Conducted annual open enrollment sessions to ensure employees were well-informed about their options and plan changes.
  • Performed benefits audits to identify discrepancies and opportunities for improvement in plan design or administration.
  • Checked employees' benefits enrollment for accuracy and input data into Asureforce; andPaycor.
  • Updated HRIS systems as needed to reflect benefit-related changes accurately, maintaining up-to-date records for all team members.
  • Implemented open enrollment system to streamline benefits processes for employees.
  • Coordinated and conducted employee orientations to promote understanding of coverage and options.
  • Provided guidance to managers and employees on talent management, payroll, FMLA and benefits.

Human Resource Generalist

Product Support Services, Inc, PSSI
08.2014 - 04.2018
  • Company Overview: PSSI was purchased by Premier Logitech April 2018
  • Assist HR Director with tasks
  • Process time off requests
  • Documentation of employees files
  • Maintain upkeep of Employee files
  • SOC Compliant; IOS
  • Implement and enforce Company Policy
  • Conduct new hire orientation
  • Prepare and administer temp to payroll conversions
  • Preparation new hire files
  • Processed terminations
  • Inventory of company issued items such as lab coats; name badges
  • Health insurance, benefits process
  • Timekeeping
  • Monitor attendance, points balance, and accrual balances
  • Issuing verbal and write up for infractions
  • Creating and maintaining spreadsheets
  • Prepare daily Microsoft Excel Reports
  • Prepare Payroll Time Reports
  • Assisted payroll
  • Implement Policies
  • Communicate /Coordinate with Temp Agency (s) for staffing needs
  • Coordinated / scheduled Interviews
  • Receptionist duties answering phones, directing calls
  • Employee Relations
  • Conducted Investigations
  • Unemployment claims
  • Work Injury claims
  • OSHA Awareness
  • Microsoft Outlook; Microsoft Word, Excel; Legiant; Navision; .NET
  • PSSI was purchased by Premier Logitech April 2018

Accounts Receivable

Burnett's Staffing
05.2014 - 06.2014
  • Communicate via phone or email with assigned customer accounts, regarding account and payment status, as frequently as required to ensure account payment performance meets company guidelines
  • Process credit card transactions
  • Research discrepancies between customer payments and invoices

Bookkeeper

Burnett's Staffing-Vera Lee Garment Co. LLC
01.2014 - 05.2014
  • Balance Daily Cash Ledger to A/R Ledger and Bank Account
  • Reconciliation of Accounts
  • Creating Purchase Orders
  • Ordering supplies for production
  • Receiving Inventory
  • Accounts Payable
  • Time Sheets
  • Entering Bi-Weekly Payroll
  • Commission Payroll

Operations Associate

Sterling Trust Company
11.2012 - 11.2013
  • Research Real Estate Properties
  • Prepare Quit Claim Deeds
  • Prepare Assignments for Notes Secured by Deed of Trust and Mortgages
  • Assist Management in Accounts working trade confirmations into client accounts including Annuity, Dividend, Shares Misc.

Payroll Analyst

Superior ResourceStaffing
05.2012 - 06.2012
  • Process labor and pay corrections for weekly and bi-weekly Payroll uploading into SAP database for approximately 60,000 employees.
  • Microsoft Excel, Macros, Microsoft Outlook Human Resources/Office.

Office /HR Manager

Holiday Inn and Suites/ Kem's Restaurant
06.2010 - 04.2012
  • Balance daily/ monthly sales
  • Prepare daily deposit
  • Monthly Sales Tax reporting
  • Accounts Payable
  • Accounts Receivable.
  • Credit Card Charge backs
  • Billing Statements/Invoicing.
  • Profit And Loss
  • Inventory/Build To
  • Ordering Supplies
  • Maintain Excel Spreadsheets
  • Department Schedule Preparation.
  • Process applicants.
  • Interview potential clientele
  • Hire/Termination paperwork.
  • Maintain Employee files
  • Supervise employees
  • Unemployment claims
  • Calculate payroll hours

Human Resource Assistant/ Payroll

Unclaimed Freight Co.
04.2005 - 02.2010
  • Administrations Assistant to CEO; Director of Operations; and Bookkeeper.
  • New Hire Trainer-presented sales orientation, secretarial operations
  • Conducted orientation of company policy and procedures
  • Timekeeping
  • Daily Document files
  • Prepare reports for the HR Director
  • Weekly Commission Payroll for Salesman
  • Bi-weekly warehouse payroll
  • Prepare Employee Schedule
  • Health Insurance for employees- Maintained HR Personnel files
  • Adhered and enforced Policy and Procedures
  • Customer Service.
  • Balance daily Sales
  • Prepared Deposits
  • Prepare daily Microsoft Excel Reports

Education

Human Resources -

Lorman
Fort Worth, TX
05.2007

H & R Block Income Tax School - Tax Preparation

H & R Block Income Tax School
Gainesville, TX
01.1993

Skills

  • Paycor
  • PayChex
  • ADP
  • Asureforce
  • SAP
  • Navision
  • Net
  • Microsoft Office
  • Microsoft Outlook
  • Microsoft Excel
  • Microsoft Word
  • PowerPoint
  • E-Verify

Certification

SHRM Certificate, inactive

Timeline

HR Administrator

Northstar Builders Group
05.2024 - Current

Benefits Specialist

WIS International
01.2024 - 05.2025

Human Resources Generalist

Premier Logitech, LLC.
04.2018 - 09.2023

Human Resource Generalist

Product Support Services, Inc, PSSI
08.2014 - 04.2018

Accounts Receivable

Burnett's Staffing
05.2014 - 06.2014

Bookkeeper

Burnett's Staffing-Vera Lee Garment Co. LLC
01.2014 - 05.2014

Operations Associate

Sterling Trust Company
11.2012 - 11.2013

Payroll Analyst

Superior ResourceStaffing
05.2012 - 06.2012

Office /HR Manager

Holiday Inn and Suites/ Kem's Restaurant
06.2010 - 04.2012

Human Resource Assistant/ Payroll

Unclaimed Freight Co.
04.2005 - 02.2010

Human Resources -

Lorman

H & R Block Income Tax School - Tax Preparation

H & R Block Income Tax School

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