Susan Ledbetter

Responsible for planning, organizing, coordinating and implementing the Ambulatory module for clinics.

Evaluation of current workflows within clinic practices to align with operational strategic goals and initiatives.

Served as Patient Care Services Team Lead for successful implementation of Meditech Expanse for nursing and clinical staff.

Successfully implemented workflows to interface for GE Centricity, Philips monitors, Welch Allyn vital sign.

Provides initial training of clinical applications to new medical staff physicians, resident physicians, locum physicians, mid-level providers, and medical students.

Developed detailed training program for Acute and Ambulatory clinical staff.

Developed detailed training program for Acute and Ambulatory medical staff.

Effectively receives, investigates, and resolves issues reported by staff, providers, and operational leadership related to software, workflows, and /or processes.

Oriented new employees to Clinical Informatics Department, developed orientation checklists and schedules.

Performs validation on changes, upgrades, and modifications to the current integrated information system coordinating with IT and other teams.

Leads interdisciplinary teams with a focus on IT solutions for improving clinical processes.

Collaborated and assisted in development of open office hours and a call support line for providers and clinicians to have an avenue for additional support and to request changes within the EMR.

Orient students to the clinical setting for Acute Care, OB, Well Baby, ED, and Psychiatric Care.

Planning student assignments in relation to the student's level and the course objectives.

Orient students to the hospital EHR.

Assessing student clinical work, answering questions, and providing feedback to students.

• Entered data, generated reports, and produced tracking documents.
• Gathered and organized materials to support operations including Critical Results data, NDNQI, Restraint data, MAR scanning, etc.
• Coached new employees through day-to-day work and complex problems.
• Implemented Patient Care Orderable interventions.
• Developed educational scripts and support documents for Patient Care Orderables.
• Implemented Discharge Plan Routine for clinical staff including education, end user support.
• Served as a resource for interpreting clinical documentation flow within Meditech for TJC, patient inquiries, risk management, etc.
• Led successful implementation of phases of Meditech Magic including Nursing Documentation, MAR, EDM, CPOE, Physician Documentation.

Implemented NUR documentation in Meditech Magic.

Implemented MAR for Meditech Magic

Member of Patient Care Council, developing policies and educating staff.

Implemented EDM, including CPOE and Physician Documentation,

Evaluated hardware and monitored for effectiveness for staff usage.

Monitored quality reports to include medication and patient scanning, Critical Results, Restraint usage reports.

Participated in TJC surveys actively conducting chart reviews.

Led and closed chart review team.

Provided clear, concise direction to team members to promote efficiency.

Directed the admission, discharge and general flow of patients by assigning nurses and support staff to patients based on acuity and ability of available staff.

Established and continuously optimized monthly schedules.

Trained and coached new employees on protocols and best practices to promote ideal patient outcomes.

Managed care for post-operative patients from initial recovery through discharge.

Reviewed post-operative orders and continuously monitored patients' post-operative vitals, pain levels, set up PCA and fluids and oriented patients to unit to achieve optimal outcomes.

Educated family members and caregivers on both pre-operative and post-operative patient care instructions.

Reviewed post-operative orders and continuously monitored patients' post-operative vitals, pain levels, set up PCA and fluids and oriented patients to unit to achieve optimal outcomes.

Worked with Acute and Critical Care staff to develop effective hand-off communication.

Educated family members and caregivers on both pre-operative and post-operative patient care instructions.

Supported outpatient unit in times of need, assisting with admission, post-operative care, discharge process.

• Collaborated with physicians to quickly assess patients and deliver appropriate treatment while managing rapidly changing conditions.
• Provided care to high acuity patients needing complex care such as ventilator management, IABP management, vasoactive drips, Swan-Ganz catheters and arterial lines.
• Managed care from admission to discharge , including patient assessments, care planning, health education, and discharge support comprehensive care.
• Provided in-depth pre-operative education in addition to post-operative education.
• Trained and coached new employees on protocols and best practices to promote ideal patient outcomes.