Overview
Summary
Work History
Education
Skills
Timeline
Manager

Susan Lee

Perkasie,PA

Overview

10
10
years of professional experience

Summary

Dynamic hospitality professional with expertise in customer service and cash handling, recognized for enhancing guest experiences at Bye Town; DBA East End and 3 Galz; DBA West End. Proven ability to resolve conflicts and optimize operations, leading to increased customer satisfaction and retention. Committed to maintaining high standards of professionalism and fostering a positive team environment.

Work History

Server

3 Galz
08.2015 - Current
  • Assisted in daily operations, ensuring adherence to company protocols and operational standards.
  • Supported team members by learning key processes and tools relevant to role.
  • Adapted quickly to new responsibilities, demonstrating flexibility in dynamic work environment.
  • Engaged in training sessions to enhance understanding of organizational policies and procedures.
  • Provided input during team meetings, contributing fresh ideas for process improvements.
  • Managed routine administrative tasks, ensuring efficient workflow and organization within the team.
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Controlled costs to keep business operating within budget and increase profits.
  • Oversaw inventory management, optimizing stock levels, and reducing waste.

Server

Bye Town
05.2025 - Current
  • Provided exceptional customer service, ensuring a positive dining experience for all guests.
  • Managed food and beverage orders efficiently, minimizing wait times during peak hours.
  • Collaborated with kitchen staff to maintain timely food preparation and presentation standards.
  • Assisted in training new team members on menu items and service protocols.
  • Maintained cleanliness and organization of dining area, adhering to health and safety regulations.
  • Processed customer payments accurately using point-of-sale system, enhancing transaction efficiency.
  • Resolved guest complaints promptly, fostering repeat business through effective problem-solving skills.
  • Implemented suggestions for improving service workflow, contributing to overall team performance enhancements.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
  • Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
  • Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
  • Learned and followed local alcohol laws to keep restaurant compliant with regulations.
  • Trained new staff on menu knowledge and service protocols, raising team's overall performance.

Manager

Bye Town
05.2025 - Current
  • Assisted in daily operations, ensuring adherence to company protocols and operational standards.
  • Supported team members by learning key processes and tools relevant to role.
  • Adapted quickly to new responsibilities, demonstrating flexibility in dynamic work environment.
  • Engaged in training sessions to enhance understanding of organizational policies and procedures.
  • Provided input during team meetings, contributing fresh ideas for process improvements.
  • Managed routine administrative tasks, ensuring efficient workflow and organization within the team.
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Controlled costs to keep business operating within budget and increase profits.
  • Oversaw inventory management, optimizing stock levels, and reducing waste.

Education

Psychology

Davis & Elkins College
Elkins

High School Diploma - General Studies

Central Bucks East
Buckingham, PA
06.1979

Skills

  • Dedication to work
  • Outstanding customer service
  • Cash handling and guest relations
  • Professional presentation
  • Expertise in hospitality
  • Retention of information
  • Customer service

Timeline

Server

Bye Town
05.2025 - Current

Manager

Bye Town
05.2025 - Current

Server

3 Galz
08.2015 - Current

Psychology

Davis & Elkins College

High School Diploma - General Studies

Central Bucks East

Similar Profiles

CREATE PROFILE
Susan Lee