Susan Leopold
Schofield,WI
Summary
Diligent Childcare Director with 13 years of experience directing enrichment activities, curriculum and caring for mainstream and special needs children in licensed childcare facility. Oversees staff and operations to meet Wisconsin licensing standards and contract requirements resulting in successful inspections and monitoring reviews. Cultivates safe and nurturing environment for children while maintaining profitability and business growth. Goal-oriented professional well-versed in operational practices and regulatory requirements of special needs environments. Skilled leader and analytical problem-solver well-versed in budget planning, staff oversight and program management. Skillfully use relationship-building talents and diplomatic communication style to forge long-lasting connections.
Overview
10
10
years of professional experience
Work History
Lead 4K Teacher
Newman Catholic Schools
07.2023 - Current
- Improved student engagement by incorporating interactive activities and hands-on learning experiences.
- Developed differentiated instruction strategies for diverse learners, ensuring success of all students.
- Collaborated with colleagues to develop interdisciplinary lesson plans and align curriculum across subjects.
- Integrated formative and summative assessments into teaching practices to monitor student progress and adjust instruction as needed.
- Observed and assessed student performance and charted progress.
- Arranged parent-teacher conferences to address student progress and collaboratively set goals for areas of improvement.
- Supported students in developing social skills through structured activities and positive reinforcement techniques.
Sephora Sales Associate
Kohls Department Store
03.2023 - 07.2023
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Developed new client relationships by actively engaging with potential customers and highlighting benefits of our product offerings.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining high level of product knowledge.
- Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
Customer Service Associate
Lowe's
01.2022 - 09.2022
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with 85% improvement in customer satisfaction and decreased wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Recommended products to customers, thoroughly explaining details.
Daycare Director
Heartfelt Home Daycare
12.2020 - 07.2021
- Organized and engaged in recreational activities such as games and puzzles utilizing all five senses to develop multiple pathways to the brain.
- Identified signs of potential emotional or developmental concerns in children and brought to parent or guardian attention.
- Furnished facility with supplies, equipment, food, and materials to foster social and cognitive development utilizing Social and Emotional Curriculum.
- Resolved conflicts and administered corrective action to foster positive experiences for children and parents.
- Approached all activities with a project-based mindset to reinforce newly learned skills and academic concepts
Daycare Director
Mainstreet Daycare (Mainstream And Special Needs)
03.2016 - 10.2017
- Recruited, selected and retained quality administrators, teachers and support staff.
- Recruited, selected and retained high-quality staff to reduce turnover and foster stability.
- Identified signs of potential emotional or developmental concerns in children and brought to parent or guardian attention.
- Brought center into full compliance with licensing and safety regulations for fire and disaster preparedness, Department of Public Health codes and USDA nutritional guidelines with 100% accuracy.
- Managed program paperwork with 100% accuracy and child records to comply with state requirements.
- Furnished facility with supplies, equipment, food and materials to foster social and cognitive development.
- Evaluated staff and offered guidance to enhance knowledge, skills and professional development to optimize learning environment.
- Adhered to budgetary guidelines to set financial goals and maintain school profitability.
- Engaged with parents and families to build positive relationships for children to thrive.
- Executed marketing plan and promoted positive image to achieve the goal of 8 fulltime students.
- Operated under licensing guidelines to protect health, safety and well-being of children.
- Conducted trainings and mentored staff, consistently improving performance
Substitute Teacher, K-12
Wausau And Merrill School Systems
09.2015 - 03.2016
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Took over class for regular classroom teacher, managing assignments, student needs and recordkeeping, including students with disabilities.
- Supervised lunchroom and recess activities.
- Provided instruction for students in core subject areas, and support for students with special needs.
- Collaborated with teaching staff to implement coordinated educational strategies and student support networks.
- Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.
- Helped students develop life-long learning skills and good study habits.
Before and After-School Care Assistant
Aspirus YMCA
09.2014 - 05.2015
- Added daily log information to permanent records outlining observations, meals and any medications administered for acute or chronic conditions.
- Instructed children in crafts and other activities to promote gross and fine motor skills.
- Handled daily administrative tasks efficiently to minimize time away from children.
- Worked with 30 students to provide both individual and group tutoring on core subjects.
- Used positive reinforcement techniques to promote patience and other good behaviors in children.
- Provided one-on-one and peer group tutoring on core subjects for children aged 5 to 11.
- Maintained accurate and detailed records of enrollments, attendance, health and safety, emergency contact information and incident reports
Education
Master of Special Education - Special Education
Saint Mary's University of Minnesota
Winona, MN05.
Certificate of Achievement - Advanced Special Education
Utah State University
Logan, UT11.2021
Certificate of Achievement - Advanced Teaching Strategies
Utah State University
Logan, UT11.2021
Diploma - Substitute Teaching
Utah State University
Logan, UT09.2021
Certificate of Achievement - Advanced Classroom Management
Utah State University
Logan, UT09.2021
Bachelor of Arts - English
University of Wisconsin
Eau Claire, WI05.1992
Skills
- Organization and Time management
- Flexible & Adaptable
- Cultural awareness
- Conflict resolution
- Supervision
- Planning and Coordination
- Interpersonal Communication
- Written Communication
- Self-motivated professional
- Training & Development
Accomplishments
- Achieved an additional outdoor learning experience for my students by completing the writing of a grant with accuracy and efficiency.
- Achieved Volunteer of the Year during my three AmeriCorps contracts at the Aspirus YMCA location through effectively helping with curriculum development and implementation.
- Achieved the level of Master Gardener by completing a Horticultural Program with accuracy and efficiency through the local University of Wisconsin Extension.
- Collaborated with team of 3 in the development of a mainstream and special needs daycare .
- Supervised team of 5 staff members.
- Achieved Level 14 on the Childhood Care and Education/The Registry in the state of Wisconsin by completing required tasks with accuracy and efficiency.
Timeline
Lead 4K Teacher
Newman Catholic Schools
07.2023 - Current
Sephora Sales Associate
Kohls Department Store
03.2023 - 07.2023
Customer Service Associate
Lowe's
01.2022 - 09.2022
Daycare Director
Heartfelt Home Daycare
12.2020 - 07.2021
Daycare Director
Mainstreet Daycare (Mainstream And Special Needs)
03.2016 - 10.2017
Substitute Teacher, K-12
Wausau And Merrill School Systems
09.2015 - 03.2016
Before and After-School Care Assistant
Aspirus YMCA
09.2014 - 05.2015
Master of Special Education - Special Education
Saint Mary's University of Minnesota
Certificate of Achievement - Advanced Special Education
Utah State University
Certificate of Achievement - Advanced Teaching Strategies
Utah State University
Diploma - Substitute Teaching
Utah State University
Certificate of Achievement - Advanced Classroom Management
Utah State University
Bachelor of Arts - English
University of Wisconsin
Similar Profiles
Siatta Margaret QuarteySiatta Margaret Quartey
Volunteer at Lyke House Catholic Newman CenterVolunteer at Lyke House Catholic Newman Center
Craig ElwoodCraig Elwood
Teacher of Geography at Cardinal Newman Catholic High SchoolTeacher of Geography at Cardinal Newman Catholic High School
Rachael HoltRachael Holt
Senior teaching assistant at St John Henry Newman Catholic SchoolSenior teaching assistant at St John Henry Newman Catholic School