Susan Leppien
Grand Haven,MI
Summary
Looking forward to utilizing my customer service/sales experience to a Flight Attendant position where high standards in service are required. My sales presentation and strategic account management growth background underscores my ability to deliver impactful results. Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills combined have greatly enabled my success in my previous positions. Poised to contribute to team success and achieve positive results, I look forward to contributing to new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
17
17
years of professional experience
Work History
Territory Manager
Deco Technologies
Grand Rapids, MI
12.2005 - 10.2008
- Established successful account relationships by building rapport and maintaining consistent communication.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Demonstrated exceptional presentation skills during client meetings, showcasing product benefits and value propositions effectively.
- Attended trade shows and industry events to promote company products and services.
Marketing Product Analyst
Haworth Office Furniture
Holland, MI
05.2000 - 11.2001
- Leveraged user analytics to identify opportunities for improvement resulting in enhanced user experience.
- Assisted in the creation of engaging marketing collateral, highlighting key product benefits and value propositions.
- Contributed to the ideation process by proposing innovative solutions to address identified gaps in existing products or target markets.
- Facilitated communication between technical and non-technical stakeholders, ensuring clear understanding of project requirements and expectations.
Major Acount Specialist
Haworth Office Furniture
Holland, MI
01.1998 - 05.2000
- Coordinated cross-functional efforts internally, working closely with marketing, product development, and customer support teams to enhance overall client satisfaction levels.
- Collaborated with sales team to develop targeted strategies for major account penetration and growth.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
Inside Sales Representative
Lorin Industries
Muskegon, MI
06.1991 - 04.1996
- Answered customers' questions regarding products, prices, and availability.
- Increased sales revenue by building strong relationships with clients and providing insightful product recommendations.
- Enhanced customer satisfaction through attentive service, addressing concerns promptly, and offering tailored solutions.
- Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential.
Education
High School Diploma -
Eisenhower High School
Saginaw, MIBBA -
Western Michigan University
Kalamazoo, MISkills
- Team Collaboration and Leadership
- Customer Relationship Management
- Multitasking and Organization
- Goals and performance
- Sales Training
- Relationship Building
- Sales Presentations
- Territory Management
Timeline
Territory Manager
Deco Technologies
12.2005 - 10.2008
Marketing Product Analyst
Haworth Office Furniture
05.2000 - 11.2001
Major Acount Specialist
Haworth Office Furniture
01.1998 - 05.2000
Inside Sales Representative
Lorin Industries
06.1991 - 04.1996
High School Diploma -
Eisenhower High School
BBA -
Western Michigan University