Summary
Overview
Work History
Education
Skills
Timeline
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Susan Leppien

Grand Haven,MI

Summary

Looking forward to utilizing my customer service/sales experience to a Flight Attendant position where high standards in service are required. My sales presentation and strategic account management growth background underscores my ability to deliver impactful results. Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills combined have greatly enabled my success in my previous positions. Poised to contribute to team success and achieve positive results, I look forward to contributing to new challenges and advance organizational objectives with dedication and enthusiasm.

Overview

17
17
years of professional experience

Work History

Territory Manager

Deco Technologies
12.2005 - 10.2008
  • Established successful account relationships by building rapport and maintaining consistent communication.
  • Achieved sales goals and service targets by cultivating and securing new customer relationships.
  • Demonstrated exceptional presentation skills during client meetings, showcasing product benefits and value propositions effectively.
  • Attended trade shows and industry events to promote company products and services.

Marketing Product Analyst

Haworth Office Furniture
05.2000 - 11.2001
  • Leveraged user analytics to identify opportunities for improvement resulting in enhanced user experience.
  • Assisted in the creation of engaging marketing collateral, highlighting key product benefits and value propositions.
  • Contributed to the ideation process by proposing innovative solutions to address identified gaps in existing products or target markets.
  • Facilitated communication between technical and non-technical stakeholders, ensuring clear understanding of project requirements and expectations.

Major Acount Specialist

Haworth Office Furniture
01.1998 - 05.2000
  • Coordinated cross-functional efforts internally, working closely with marketing, product development, and customer support teams to enhance overall client satisfaction levels.
  • Collaborated with sales team to develop targeted strategies for major account penetration and growth.
  • Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.

Inside Sales Representative

Lorin Industries
06.1991 - 04.1996
  • Answered customers' questions regarding products, prices, and availability.
  • Increased sales revenue by building strong relationships with clients and providing insightful product recommendations.
  • Enhanced customer satisfaction through attentive service, addressing concerns promptly, and offering tailored solutions.
  • Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential.

Education

High School Diploma -

Eisenhower High School
Saginaw, MI

BBA -

Western Michigan University
Kalamazoo, MI

Skills

  • Team Collaboration and Leadership
  • Customer Relationship Management
  • Multitasking and Organization
  • Goals and performance
  • Sales Training
  • Relationship Building
  • Sales Presentations
  • Territory Management

Timeline

Territory Manager

Deco Technologies
12.2005 - 10.2008

Marketing Product Analyst

Haworth Office Furniture
05.2000 - 11.2001

Major Acount Specialist

Haworth Office Furniture
01.1998 - 05.2000

Inside Sales Representative

Lorin Industries
06.1991 - 04.1996

High School Diploma -

Eisenhower High School

BBA -

Western Michigan University

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Susan Leppien