Summary
Overview
Work History
Education
Skills
Timeline
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Susan Hill

Port Richey,FL

Summary

Dynamic and results-driven Store Manager at Dollar General with expertise in inventory management and team building. Proven track record of enhancing customer satisfaction and operational efficiency through effective staff training and cash management. Adept at balancing sales and fostering strong relationships, driving success in fast-paced environments.

Overview

15
15
years of professional experience

Work History

Store Manager

Dollar General
Hudson, FL
08.2018 - Current
  • Prepared staff work schedules and assigned team members to specific duties.
  • Oversaw inventory management through cycle counts, audits and shrinkage control.
  • Trained and mentored associates to teach daily tasks and procedures.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
  • Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.

Asst. Manager

Speedway Gas Station
Brooksville, FL
04.2013 - 01.2018
  • Delegated work to staff, setting priorities and goals.
  • Communicated regularly with customers to gain insights into their needs.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Supervised daily operations including scheduling shifts, assigning duties.
  • Completed day-to-day duties accurately and efficiently.
  • Assisted with customer requests and answered questions to improve satisfaction.

Property Manager

Simply Self Storge
Hudson, FL
05.2010 - 11.2013
  • Oversaw daily operations, maintenance, and administration of various properties.
  • Conducted periodic inspections of properties to ensure compliance with safety regulations and tenant requirements.
  • Facilitated tenant paperwork processing and verification.
  • Issued non-payment notices to delinquent tenants in accordance with lease, county and state regulations.
  • Resolved tenant complaints quickly and effectively while ensuring customer satisfaction.
  • Collected monthly assessments, rental fees, deposits and payments.
  • Prepared monthly reports detailing financial performance data such as revenue growth, expenses incurred.

Education

High School Diploma -

Gibbs High School
St. Petersburg, FL
06-1983

Skills

  • Inventory management
  • Staff scheduling
  • Team building
  • Budget management
  • Store opening and closing
  • Employee training
  • Cash Management
  • Customer service

Timeline

Store Manager

Dollar General
08.2018 - Current

Asst. Manager

Speedway Gas Station
04.2013 - 01.2018

Property Manager

Simply Self Storge
05.2010 - 11.2013

High School Diploma -

Gibbs High School

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Susan Hill