susan liang
West Newton,MA
Summary
Versatile Esthetician with a track record of enhancing client satisfaction through customized skincare plans and exceptional customer service, notably at Daryl and Christopher Salon. Skilled in microdermabrasion and relationship management, I've significantly improved client retention rates. Expert in multitasking and organization, I excel in fast-paced environments, ensuring both high-quality care and operational efficiency. Offering warm and approachable personality with natural talent for client relations. Knowledge of skincare principles and techniques, including facials and waxing. Dedicated to enhancing client well-being and satisfaction through personalized treatments. Friendly and reliable Certified Medical Esthetician with advanced training in microdermabrasion, chemical peels, waxing and facials. Desiring a role in a day or medical spa. Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines. Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth. Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance. Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Esthetician
Daryl and Christopher Salon
03.2024 - Current
- Educated clients on proper skincare routine maintenance and guided them in selecting appropriate home care products.
- Maintained strict sanitation protocols to ensure a clean and safe environment for both staff and clients.
- Performed various facial treatments for optimal skin health, including microdermabrasion, chemical peels, and LED therapy.
- Established long-lasting relationships with clients by providing personalized care and consistently delivering outstanding results.
- Sterilized equipment for patient treatments.
- Provided exceptional customer service, addressing client concerns promptly and professionally to ensure satisfaction.
- Advised clients on proper home-care regimens.
- Assessed condition of clients' skin in order to make recommendations to improve skin quality.
- Developed personalized treatment plans for clients experiencing acne or other skin issues, leading to improved complexion over time.
- Improved client satisfaction by providing customized skincare treatments and product recommendations based on individual needs.
- Implemented client feedback system to identify areas for improvement, leading to higher satisfaction rates.
- Contributed to significant increase in client retention rates by establishing personalized follow-up system.
- Negotiated with suppliers to procure high-quality skincare products at competitive prices, improving profit margins.
- Practiced new makeup application techniques and color combinations to promote various makeup brands.
Esthetician
Elizabeth Grady
03.2022 - 11.2023
Front Desk Receptionist
Raffles Hotel
03.2013 - 12.2016
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Developed strong working relationships with team members, fostering a positive work environment.
- Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Increased guest retention by maintaining a welcoming and organized reception area.
- Maintained confidentiality of sensitive data to protect customer and business information.
Restaurant Waiter
Raffles Hotel
01.2011 - 01.2013
- Maintained clean and organized dining areas for optimal guest experience.
- Cultivated warm relationships with regular customers.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Answered customers' questions, recommended items, and recorded order information.
- Supported fellow waitstaff through teamwork during busy times, sharing responsibilities as needed.
- Collaborated with kitchen staff to ensure timely delivery of orders, resulting in positive feedback from guests.
- Processed cash and credit card transactions accurately, maintaining accountability for all sales revenue generated during shifts.
- Balanced excellent customer service with efficient task completion by multitasking effectively throughout each shift.
- Managed multiple tables simultaneously while maintaining high levels of accuracy on order placement and delivery.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Utilized time management skills to prioritize tasks effectively during busy shifts, ensuring prompt attention to all guests'' needs.
- Contributed positively to the overall workplace culture through proactive communication, problem-solving, and a commitment to continuous improvement.
- Demonstrated knowledge of diverse menu offerings, guiding guests towards optimal meal choices based on preferences or dietary requirements.
- Folded napkins and prepared silverware sets to provide adequate supply for host station.
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Supported needs of Number- person wait staff who attended to specific needs of countless customers daily for Type restaurant with social relevancy and intentionality.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
Education
Fashion Designer - Clothing Design
Beijing Fashion Institution
Beijing China 06.2015
Skills
- Customer service
- High-frequency machine use
- Multitasking and organization
- Extractions and pore cleansing
- Microdermabrasion expertise
- Sanitization
- Customized skincare plans
- Infection control
- Superior attention to detail
- Relationship building and management
Certification
Esthetician license
Bachelor degree certificate
Languages
English
Native or Bilingual
Chinese (Mandarin)
Full Professional
Timeline
Esthetician
Daryl and Christopher Salon
03.2024 - Current
Esthetician
Elizabeth Grady
03.2022 - 11.2023
Front Desk Receptionist
Raffles Hotel
03.2013 - 12.2016
Restaurant Waiter
Raffles Hotel
01.2011 - 01.2013
Esthetician license
Bachelor degree certificate
Fashion Designer - Clothing Design
Beijing Fashion Institution
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