Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Susan Liggett

Palatine,IL

Summary

Tech-savvy innovator with hands-on experience in emerging technologies and passion for continuous improvement. Skilled in identifying opportunities for technological enhancements and implementing effective solutions. Adept at leveraging new tools and methods to solve problems and enhance productivity. Excels in adapting to fast-paced environments and driving technological advancements.

Overview

2026
2026
years of professional experience

Work History

Customer Service Representative

Malnati Organization Dba Tastes of Chicago
2006 - 2013
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Mastered product details to deliver personalized customer solutions.

Accounting & Bookkeeping Roles

Lou Malnati’s dba Tastes of Chicago
2009 - 2013
  • Developed a solid grasp of company financials, operations, and accounting systems.
  • Enhanced financial processes to support subsequent roles.

eCommerce Operations Coordinator

Malnati Organization Dba Tastes of Chicago
03.2012 - 03.2019
  • Facilitated demand planning by analyzing sales data.
  • Supported the establishment and maintenance of a tool for managing purchase order tracking.
  • Facilitated onboarding process to ensure smooth integration of new team members.
  • Handled customer service overflow and logistical troubleshooting to ensure high customer satisfaction.

ECommerce Operations Senior Coordinator

Malnati Organization Dba Tastes of Chicago
03.2019 - Current
  • Managed demand planning and procurement for numerous products, ensuring accurate forecasting of seasonal spikes.
  • Facilitated cross-departmental collaboration for product setup and vendor alignment.
  • Generated data insights with SQL and Crystal Reports to optimize inventory management.
  • Backup for website backend maintenance and merchandising
  • Facilitated seamless execution of promotions and new product launches through cross-department collaboration.
  • Built strong relationships with stakeholders through effective communication, leading to increased trust and collaboration.
  • Reduced inventory costs by optimizing safety stock levels and effectively managing obsolete items.
  • Developed internal requirements and standards to minimize regulatory risks and liability across programs
  • Supervise and mentor eCommerce administrators and seasonal hires, fostering growth and consistency in performance.
  • Collaborated closely with executive leadership to develop strategic plans that aligned with the organization''s goals and objectives.
  • Streamlined project processes by implementing new organizational tools and techniques.
  • Implemented project management techniques to overcome obstacles and increase team productivity..
  • Presented monthly forecast updates to senior management, highlighting key changes and risks in the demand outlook.
  • Monitored actual sales performance against forecasts, adjusting plans as necessary to ensure optimal inventory levels are maintained.
  • Analyzed historical data to identify patterns, trends, and seasonality for use in demand forecasts.

Education

Associate of Arts - Liberal Arts

William Rainey Harper College
Palatine, IL
2006

Skills

  • Demand Planning
  • Inventory Management
  • Procurement & Vendor Negotiation
  • Sales & Trend Analysis
  • Advanced proficiency in SQL Scripting & Crystal Reports
  • Proficient in MS 365 suite, Copilot, & Teams
  • Advanced proficiency in Excel
  • Advanced proficiency in Google Sheets, Docs, Forms, & Meet
  • Advanced proficiency in MS Dynamics (application and database)
  • eCommerce Platforms (BigCommerce, CommerceV3)
  • WMS and Shipping Software (Fascor, ShipStation, UPS Worldship, FedEx Ship Manager)
  • Seasonal Planning (Q4 Peak Expertise)
  • Process Improvement & System Migration
  • Discretion and confidentiality
  • Database management
  • Presenting ideas and plans
  • Adaptable to change
  • Continuous improvement mindset
  • Cross-Departmental Collaboration (Finance, IT, Marketing)

Accomplishments

  • Played a lead role in ERP and WMS migrations, ensuring continuity of operations and accurate data migration.
  • Successfully forecasted and managed inventory for high-demand Q4 periods, ensuring product availability without overstock
  • Effectively assumed responsibility for third-party demand planning in addition to core business forecasting.
  • Supported the seamless integration of third-party systems with our company’s ERP platform.
  • Supported business through shipping carrier migration
  • Contributed to the successful rollout of enhanced fulfillment and shipping processes, from development through implementation.
  • Created and automated inventory monitoring reports for our business
  • Created and automated stock aging report to monitor millions in perishable goods.
  • Created and automated volume monitoring reports for our business that facilitate team’s ability to pivot operations 48hrs prior to a shipping day.

Timeline

ECommerce Operations Senior Coordinator

Malnati Organization Dba Tastes of Chicago
03.2019 - Current

eCommerce Operations Coordinator

Malnati Organization Dba Tastes of Chicago
03.2012 - 03.2019

Associate of Arts - Liberal Arts

William Rainey Harper College

Customer Service Representative

Malnati Organization Dba Tastes of Chicago
2006 - 2013

Accounting & Bookkeeping Roles

Lou Malnati’s dba Tastes of Chicago
2009 - 2013

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Susan Liggett