Susan Light
Summary
Offering keen attention to detail and strong decision making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments. Motivated professional with extensive experience in customer service.
Overview
13
13
years of professional experience
Work History
MSR/Loan Processor
Dakota Plains Federal Credit Union
07.2023 - Current
- Ensured accuracy of client information, verifying data collected during the application process and updating records as needed.
- Promoted a positive work environment through effective communication skills and teamwork initiatives.
- Reviewed loan files for completeness, identified missing documentation, and generated condition lists for applicants.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Handled customer inquiries and suggestions courteously and professionally.
- Answered constant flow of customer calls with minimal wait times.
- Updated account information to maintain customer records.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
Daycare Teacher
Faith Lutheran Child Care
10.2022 - 07.2023
- Established safe play environment by emphasizing and maintaining cleanliness and organization.
- Maintained effective schedule balance between rest periods, active play and instruction.
- Meet with parents about daily activities, positive developments and issues.
- Sanitized dishes, tabletops, toys and frequently touched surfaces to prevent spreading of germs.
- Observe play activities to identify positive behaviors and areas in need of improvement, implementing behavior redirection where appropriate.
- Offer top-notch care to 5+ children at once, ranging in age from infant to 12 months.
Office Manager
Countryside Hospice Support & Memory Center
05.2022 - 09.2022
- Prepare meeting room and record important information.
- Maintained computer and physical filing systems.
- Assisted in proofing amount of funds for cancer patients for their medical appointments
- Interact with customers by phone, email or in-person to provide information.
- Complete monthly reports.
- Respond to inquiries from callers seeking information.
- Manage multiple tasks and meet time-sensitive deadlines.
- Monitor office supplies by checking inventory and placing orders.
Administrative Assistant
Helbig Audiology Dba Audiology Associates
11.2015 - 04.2022
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences
- Maintained confidentiality of information regarding clients and company
- Updated account information to maintain customer records
- Processed customer adjustments to maintain financial accounts
- Recorded account information to open new customer accounts
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals
- Responded proactively and positively to rapid change
- Restocked supplies and submitted purchase orders to maintain stock levels
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors
- Received and sorted incoming mail and packages to record, dispatch or distribute to correct recipient
Daycare Provider
Sue's Daycare
08.2011 - 11.2015
- Maintained safe play environment by emphasizing and maintaining cleanliness and organization
- Maintained effective schedule balance between rest periods, active play and instruction
- Prepared healthy foods and beverages for children based on optimal dietary guidelines and individual restrictions
- Sanitized dishes, tabletops, toys and frequently touched surfaces to prevent spreading of germs
- Met with parents about daily activities, positive developments and issues
- Introduced children to educational games and activities to boost learning
- Taught children to organize toys, wash hands and share by leading by example
- Observed play activities to identify positive behaviors and areas in need of improvement, implementing behavior redirection where appropriate
Skills
- Verbal and Written Communication
- Multi-Line Telephone Systems
- Meticulous Attention to Detail
- Judgment and Decision Making
- Office Equipment Operation
- Database and Client Management Systems
- Calendar Management
- Mail Routing and Distribution
- CMS-1500 billing forms
- Customer and client relations
Timeline
MSR/Loan Processor
Dakota Plains Federal Credit Union
07.2023 - Current
Daycare Teacher
Faith Lutheran Child Care
10.2022 - 07.2023
Office Manager
Countryside Hospice Support & Memory Center
05.2022 - 09.2022
Administrative Assistant
Helbig Audiology Dba Audiology Associates
11.2015 - 04.2022
Daycare Provider
Sue's Daycare
08.2011 - 11.2015
GED -
T F Riggs High School
Education
GED -
T F Riggs High School
Pierre, SD1981
Similar Profiles
Celine SchwindtCeline Schwindt
Member Service Representative at Golden Plains Credit UnionMember Service Representative at Golden Plains Credit Union
Kimberly StrandKimberly Strand
Operational Service Specialist at Dakota West Credit UnionOperational Service Specialist at Dakota West Credit Union
Kaylea SharpKaylea Sharp
Member Finance Representative at Golden Plains Credit UnionMember Finance Representative at Golden Plains Credit Union