Susan Lightsey
Communcations Manager
Orange Park,FL
Summary
Experienced professional with a solid foundation in field operations, ready to take charge and guide teams towards success. Recognized for ability to promote collaboration and adaptability to tackle ever-changing obstacles. Proficient in logistics management, team leadership, and optimizing processes. Known for reliability, results-driven mindset, and unwavering focus on achieving operational excellence.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Field Operations Supervisor/EMT
MedTrust Medical Transport
- Current
- Responsible for: Scheduling and supervising 75 employees.
- Scheduling and maintaining records for maintenance of 12 ambulances.
- Collecting, organizing and electronically attaching forms to patient charts.
- Miscellaneous other office duties.
- Responded to dispatched emergency assignments quickly and safely.
- Assessed patient condition through physical and verbal exams and by collecting information from others at the scene.
- Interpreted limited histories and used physical examinations to identify potential underlying critical issues.
- Monitored patients for changes, and reviewed and revised plans accordingly.
- Kept vehicles ready for emergencies by cleaning them and keeping medical supplies stocked.
Communications Supervisor
Ameripro Health
01.2023 - Current
- Improved interdepartmental communication by collaborating with police, fire, and EMS departments on joint initiatives.
- Enhanced response times by streamlining call-taking procedures and prioritizing emergency situations.
- Developed and maintained policies and procedures to ensure compliance with regulatory standards.
- Optimized dispatcher workflows through data-driven analysis, allowing for more effective management of high-pressure situations.
- Cultivated strong working relationships with external agencies such as local hospitals, utilities providers, and transportation services for seamless coordination during emergencies.
- Boosted team morale through regular performance evaluations and constructive feedback sessions.
- Increased accuracy in dispatching resources with the implementation of a computer-aided dispatch system.
- Enhanced overall public safety by developing and implementing policies that promoted efficient response to emergency calls and critical incidents.
- Oversaw scheduling and staffing needs for a 24/7 operation, optimizing coverage during peak hours.
- Coordinated resource allocation during large-scale events or disasters, ensuring efficient utilization of available assets.
- Relayed latest information to first responders via electronic means, telephone calls, and radio responses.
Service Advisor/Writer
Big City Car Wash
06.2016 - 11.2018
- Educating guests on services provided and assisting in selection of services.
- Maintaining benchmark sales goals and controlling labor cost for a crew of 25 detailers.
- Responsible for ordering and inventory of chemicals and tools needed to sustain operation of a car wash that washes 500- 700 cars daily.
Emergency Medical Technician
Liberty Ambulance
06.2015 - 02.2018
- Performed basic and advanced patient assessments.
- Responded to dispatched emergency assignments quickly and safely.
- Assessed patient condition through physical and verbal exams and by collecting information from others at the scene.
- Interpreted limited histories and used physical examinations to identify potential underlying critical issues.
- Monitored patients for changes, and reviewed and revised plans accordingly.
- Kept vehicles ready for emergencies by cleaning them and keeping medical supplies stocked.
ED Tech
UF Health Jacksonville
04.2013 - 04.2015
- Performed EKG's, IV insertions, lab draws, and splints as directed by the attending physician.
- Conducted self in a proficient and professional manner.
- Transferred patients to rooms.
- Compliant with HIPAA regulations at all times.
- Supported and promoted an environment that was conductive to quality customer service.
- Responded to every emergency situation according to hospital policies.
- Properly documented all procedures as required and without error.
Education
Associate - General
St Johns River State College
Orange Park, FL 08.2012 - 06.2019
Bachelor of Science - Disaster And Emergency Management
Columbia College, Columbia, SC, US
Columbia, SC 05.2001 -
Skills
CPR
Certification
Emergency Medical Technician, 12/01/16, 12/31/20
Personal Information
Authorized To Work: Authorized to work in the US for any employer
Timeline
Communications Supervisor
Ameripro Health
01.2023 - Current
Service Advisor/Writer
Big City Car Wash
06.2016 - 11.2018
Emergency Medical Technician
Liberty Ambulance
06.2015 - 02.2018
ED Tech
UF Health Jacksonville
04.2013 - 04.2015
Associate - General
St Johns River State College
08.2012 - 06.2019
Bachelor of Science - Disaster And Emergency Management
Columbia College, Columbia, SC, US
05.2001 -
Field Operations Supervisor/EMT
MedTrust Medical Transport
- Current
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