Summary
Overview
Work History
Education
Skills
Work Availability
Timeline
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Susan Lipke

Susan Lipke

La Crosse,WI

Summary

Driven and adaptable, I leveraged my knife skills and teamwork abilities at Panera Bread to enhance baking efficiency and product quality. My proactive approach to kitchen organization and sanitation practices significantly contributed to a positive work environment and consistently high-quality baked goods, underscoring my commitment to continuous improvement and excellence in culinary roles.

Overview

6
6
years of professional experience

Work History

Baker Apprentice

Panera Bread
12.2023 - 07.2024
  • Gained hands-on experience with various baking techniques, such as kneading dough and monitoring oven temperatures.
  • Increased efficiency by effectively multitasking during periods of high demand or limited staff availability.
  • Helped maintain a positive working atmosphere through effective communication and teamwork with fellow staff members.
  • Streamlined baking processes by conducting regular equipment maintenance checks and reporting any malfunctions promptly.
  • Operated and maintained bakery equipment, including ovens and mixers.
  • Complied with health and safety codes to protect staff and customers.
  • Produced consistently high-quality baked goods for customers.
  • Maintained accurate inventory of baking supplies and ingredients.
  • Frosted and iced cakes, cupcakes, cookies, doughnuts, sweet rolls, and coffee cakes.
  • Created appealing displays to showcase products in bakery.
  • Followed food safety standards when handling ingredients.
  • Cleaned and maintained kitchen equipment and oven.
  • Operated ovens and bakery equipment to prepare products according to recipes.
  • Prepared all pastry items in accordance with standards of quality, quantity control, taste, and presentation.
  • Determined quantity of product to prepare for next day operation by maintaining detailed production schedule.
  • Prepared dough for variety of pastries, cakes and breads.
  • Prepared frostings and other toppings for cakes and pastries.
  • Monitored temperatures of ovens, proof boxes and other equipment.
  • Baked consistent quality items by accurately mixing, dividing, shaping, and proofing.
  • Determined baking times for various items.

Retail Sales Associate

Kwik Trip
12.2022 - 12.2023
  • Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
  • Greeted customers and helped with product questions, selections, and purchases.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
  • Answered questions about store policies and addressed customer concerns.
  • Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
  • Offered each customer top-notch, personal service to boost sales and customer satisfaction.
  • Processed transactions efficiently using point-of-sale systems, minimizing wait times for customers at checkout.
  • Developed strong relationships with repeat clients, leading to increased loyalty and return visits.
  • Collaborated with team members to meet and exceed monthly sales targets consistently.
  • Enhanced visual merchandising displays by arranging products strategically, attracting more customers to the store.
  • Consistently met personal sales goals through proactive engagement with customers and upselling techniques when appropriate.
  • Contributed to loss prevention efforts by maintaining vigilant awareness of potential theft risks on the sales floor and reporting suspicious activities as required.
  • Supported store leadership in implementing new merchandising strategies to improve product positioning.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Managed efficient cash register operations.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Created inviting environment for customers by maintaining store organization and cleanliness.
  • Prioritized helping customers over completing other routine tasks in store.
  • Wrapped, boxed and weighed bakery department products.
  • Developed strong rapport with customers and created positive impression of business.
  • Used in-store system to locate inventory and place special orders for customers.

Deli / BakeryAssociate

Walmart
12.2020 - 09.2022
  • Packaged customer purchases with care and strong organizational skills to facilitate easy carrying and prevent product shifting.
  • Ensured food safety compliance by following strict guidelines for storage, handling, and preparation of baked goods.
  • Performed routine equipment maintenance tasks such as cleaning mixers, ovens, or utensils to maintain optimal functionality and prevent potential hazards.
  • Provided support to other departments within the store as needed, fostering a collaborative work environment.
  • Consistently met or exceeded productivity goals while maintaining high-quality standards for all baked goods produced.
  • Offered immediate assistance and menu advice to guests, documented orders, and conveyed special requests to baker and assistants.
  • Delivered outstanding customer experiences by addressing concerns promptly and professionally, resulting in repeat business from satisfied patrons.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Collaborated with team members to ensure consistent product quality and adherence to company standards.
  • Maintained proper inventory levels by conducting regular stock checks and placing timely orders when necessary.
  • Prepared all pastry items in accordance with standards of quality, quantity control, taste, and presentation.
  • Retained detailed knowledge of ingredient lists and allergen information, enabling confident response to customer inquiries regarding dietary restrictions or preferences.
  • Increased sales by recommending complementary items and promoting current specials to customers.
  • Helped customers locate ideal menu items by listening to needs and recommending specific products or services.
  • Monitored counter and display inventory by replacing stock and requesting new products from kitchen to keep areas well-stocked for maximum sales.
  • Reduced waste by accurately measuring ingredients and implementing proper portion control during preparation stages.
  • Provided superior customer service to promote guest satisfaction, brand loyalty, and consistent revenue.
  • Maintained tidy and organized work area to comply with cleanliness standards.
  • Checked expiration dates and rotated products to verify freshness and avoid spoilage.
  • Inspected goods to establish accurate pricing and labeling.
  • Used utensils and equipment to portion, wrap and display bakery items.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Prioritized helping customers over completing other routine tasks in store.
  • Created inviting environment for customers by maintaining store organization and cleanliness.

Culinary Aide / Breakfast Cook

Benedictine Nursing Home
05.2018 - 12.2020
  • Promoted a safe working environment by maintaining a clean and organized kitchen space.
  • Continuously improved personal skillset through ongoing professional development opportunities, increasing overall kitchen expertise.
  • Ensured proper food handling practices, resulting in reduced waste and increased safety.
  • Collaborated with culinary team members to ensure smooth operations and exceptional service.
  • Optimized workflow efficiency by cross-training in multiple kitchen roles, increasing versatility during busy periods or absences of other staff members.
  • Washed, peeled and cut various foods such as fruits and vegetables to prepare for cooking or serving.
  • Loaded dishes, glasses and tableware into dishwashing machines.
  • Followed food safety practices and sanitation guidelines.
  • Cleaned and maintained work areas, equipment and utensils.
  • Maintained composure and work quality while under stress.
  • Sanitized pots, pans, utensils, kitchen appliances and equipment using company-approved cleaning supplies.
  • Stocked and rotated food items according to expiration dates.
  • Lifted and carried heavy materials.
  • Reduced kitchen accidents by maintaining high standards of cleanliness and organization.
  • Assisted in setting up and breaking down kitchen stations.
  • Maintained high personal grooming standards and uniform presentation.
  • Monitored food temperature, discarding items not stored correctly.
  • Operated food slicers, grinders and chopper in accordance with safety guidelines.
  • Consistently maintained a positive attitude under pressure, fostering a supportive team environment within the kitchen staff.
  • Handled special dietary requests with care, ensuring the satisfaction of all guests regardless of restrictions or preferences.
  • Utilized proper cleaning techniques to sanitize counters and utensils used in preparation of raw meat, poultry, fish, and eggs.
  • Maintained a clean and safe working environment, adhering to strict health and safety guidelines.
  • Ensured optimal freshness of ingredients with proper storage techniques and rotation practices.
  • Maximized kitchen efficiency by effectively organizing and managing food preparation tasks.
  • Earned recognition from management for consistent punctuality and reliability in fulfilling shift responsibilities.
  • Collaborated with fellow team members to maintain smooth kitchen operations during peak service hours.
  • Participated in regular equipment maintenance checks, ensuring all tools were functioning properly for optimal productivity.
  • Continually expanded culinary knowledge through ongoing research and experimentation, staying current on industry trends and best practices.
  • Handled and stored food to eliminate illness and prevent cross-contamination.
  • Measured and mixed ingredients according to precise recipes for best results.
  • Maintained food safety and sanitation standards.
  • Managed opening and closing shift kitchen tasks.
  • Restocked inventory and ingredient items to maintain optimal kitchen efficiency.
  • Prioritized and re-prioritized kitchen tasks based on fluctuating demands.
  • Coordinated checklists to keep kitchen clean, stocked and sanitary.
  • Kept kitchen clean and organized by performing daily maintenance tasks.
  • Followed strict standards for food handling and safety, minimizing risks to customers.
  • Measured, weighed, and mixed appropriate ingredients according to recipe directions.
  • Monitored food quality and presentation to maintain high standards.
  • Worked closely with kitchen team to meet high demand with delicious, on-recipe foods.

Education

Bachelor Of Arts - Health And Human Services

Ashford University
San Diego, CA
12.2016

Skills

  • Knife Skills
  • Dough handling
  • Kitchen Organization
  • Cleanliness
  • Chocolate work
  • Sanitation Practices
  • Pastry preparation
  • Bread Making
  • Product presentation
  • Consistency
  • Temperature Control
  • Food Safety
  • Team Player
  • Kitchen Safety
  • Opening and closing duties
  • Stock Rotation
  • Kitchen Equipment Operation
  • Food safety and sanitation
  • Traditional baked goods
  • Excellent math skills
  • Icings and fondant
  • Problem-Solving
  • Reliable and Responsible
  • Time Management
  • Attention to Detail
  • Multitasking Abilities
  • Reliability
  • Clear Communication
  • Organizational Skills
  • Dough Preparation and Baking
  • Oven Operation
  • Equipment Cleaning
  • Self Motivation
  • Professionalism
  • Time management abilities
  • Continuous Improvement
  • Adaptability
  • Written Communication
  • Preventive Maintenance
  • Cake and Pastry Decoration
  • Adaptability and Flexibility
  • Active Listening
  • French baking techniques
  • Quality Control
  • Yeast Knowledge
  • Waste Reduction
  • Hand-Eye Coordination
  • Teamwork and Collaboration
  • Goal Setting
  • Product Wrapping and Packaging

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Baker Apprentice

Panera Bread
12.2023 - 07.2024

Retail Sales Associate

Kwik Trip
12.2022 - 12.2023

Deli / BakeryAssociate

Walmart
12.2020 - 09.2022

Culinary Aide / Breakfast Cook

Benedictine Nursing Home
05.2018 - 12.2020

Bachelor Of Arts - Health And Human Services

Ashford University

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Susan Lipke