Matrix
Susan Lister
Barnett,MO
Summary
Dynamic leader and skilled clinician with a proven track record at Good Shepherd Care Center, enhancing patient care and streamlining therapy session management. Expert in clinical assessment and compassionate caregiving, I significantly improved team effectiveness and patient satisfaction. Specialized in developing individualized care plans and fostering strong relationships with patients and families, ensuring high-quality, personalized care.
Resident care professional with strong experience in enhancing patient well-being through effective care strategies. Adept at coordinating with healthcare teams to deliver high-quality care services and adapt to changing needs. Proven ability to foster collaborative environment, ensuring reliable and results-driven care. Skilled in staff training, patient assessment, and care plan development.
Competent and kind Resident Care Coordinator committed to high levels of communication, timely charting and medicine distribution. Patient, caring and organized with a talent for relating to patients and approachable attitude. Ready to bring comprehensive, individualized care to high-demand facility with up to 75 patients.
Overview
21
21
years of professional experience
Work History
Resident Care Coordinator
Rock Island Village Assisted Living
11.2021 - Current
- Evaluated staff performance regularly through observation, providing constructive feedback for professional growth.
- Coordinated the resident admission and discharge process, ensuring a smooth transition and minimizing stress for residents and families.
- Trained new staff members on facility policies, patient care and medicine distribution.
- Conducted assessments to identify residents'' needs, ensuring appropriate placement within the facility''s programs and services.
- Advocated for residents'' rights, promoting dignity and respect throughout interactions between staff members and residents.
- Tracked changes in residents' conditions closely using various assessment tools to update care plans accordingly.
- Facilitated communication among team members, fostering a collaborative work environment for optimal resident support.
- Collaborated with healthcare providers to develop individualized care plans, optimizing residents'' quality of life.
- Ordered lab work and scheduled appointments with doctors, patients and families to discuss results.
Restorative Nursing Therapy Coordinator
Good Shepherd Care Center
05.2004 - 11.2021
- Streamlined scheduling processes for increased efficiency in therapy sessions management.
- Organized workshops and training programs for staff development, contributing to overall team effectiveness.
- Conducted thorough assessments of new patients to determine appropriate therapeutic interventions and establish initial goals.
- Established strong relationships with patients and their families, fostering trust and open communication.
- Collaborated with therapists to address specific patient needs, leading to improved quality of care.
- Managed caseloads effectively, prioritizing patients based on severity and need for intervention.
Admissions Coordinator
Good Shepherd Care Center
05.2004 - 11.2021
- Provided exceptional customer service during phone and email interactions with prospective residents and their families, addressing concerns promptly and professionally.
- Managed admissions processes for incoming residents, promptly collecting and processing necessary documents.
- Confirmed all insurance benefits met standards of admissions as dictated by policy.
- Developed and maintained strong relationships with hospitals, local nursing facilities, enhancing institution's reputation and resident referral rates.
- Organized and participated in community fairs, directly engaging with potential inquiries for admission and increasing referral numbers.
- Collaborated with admissions team to develop and implement strategies to improve admissions process.
- Conducted detailed tours of facilities, fostering welcoming environment that increased prospective resident interest.
- Enhanced effectiveness of admissions marketing materials by collaborating with marketing department on targeted messaging.
Education
CNA & CMT Certifications in Nursing - Nursing
Marshalltown Community College
Marshalltown, IA08-1992
GED -
Marshalltown Community College
Marshalltown, IA02-1992
Skills
- Staff training and development
- Clinical assessment
- CPR certified
- Care planning
- Healthcare regulations
- Resident documentation
- Compassionate caregiving
- Patient care
- Strong leadership
- Vital signs monitoring
- Dementia care
- Medication administration
- Infection control
- Documentation and reporting
- Patient registration
- Attention to detail
- HIPAA guidelines
- Problem Identification
- Customer relationship management
- Patient scheduling
- Insurance verification
- Administrative support
- Information management
- Intake documentation
- Electronic medical records systems
- Employee supervision
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeWork Location
RemoteOn-SiteImportant To Me
Work-life balanceCareer advancementHealthcare benefitsPaid sick leave401k matchSoftware
QuickMar
Microsoft Word 365
Timeline
Resident Care Coordinator
Rock Island Village Assisted Living
11.2021 - Current
Restorative Nursing Therapy Coordinator
Good Shepherd Care Center
05.2004 - 11.2021
Admissions Coordinator
Good Shepherd Care Center
05.2004 - 11.2021
CNA & CMT Certifications in Nursing - Nursing
Marshalltown Community College
GED -
Marshalltown Community College
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