Susan Literski
Stratford,Wisconsin
Summary
Highly organized and detail-oriented professional with strong work ethic and dedication to achieving goals. Skilled in customer service best practices. A combined 27 years of health care experience as a clinical quality coordinator and medical assistant. Highly proficient in use of Cerner electronic health record and Revenue Cycle appointing process. Dedicated to promoting positive patient experience. Multitasks and prioritizes workloads with little or no supervision. Extensive knowledge of regulations and policies. Confidentiality maintained at all times. Experience with and constant use of CPT and ICD coding systems in the medical office. Highly driven, adaptable and all around team player
Overview
27
27
years of professional experience
1
1
Certification
Work History
Clinical Quality Coordinator
Marshfield Clinic Health Systems
04.2018 - Current
- Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
- Focus on closing gaps in care of patients regarding preventative measures by ensuring patients are informed of recommendations and offered appointments for these care needs
- working closely with management, providers, care teams and support staff making suggestions for improvements
- maintaining accuracy in medical records, patient demographics and documentation
Certified Medical Assistant
Marshfield Clinic Health Systems
09.2000 - 04.2018
- Improved patient satisfaction by providing efficient and accurate medical assistance during appointments.
- Increased patient safety by meticulously following infection control protocols and maintaining a sterile environment.
- Enhanced clinic efficiency by thoroughly documenting patient information and updating electronic health records.
- Assisted physicians with various procedures, ensuring comfort and accuracy for optimal patient outcomes.
- Provided compassionate care for patients, addressing their concerns and ensuring a positive experience.
- Educated patients on preventative care measures, effectively reducing the risk of future health complications.
- Consistently maintained up-to-date certifications, demonstrating dedication to professional development and quality patient care.
- Contributed to a welcoming atmosphere at the practice by greeting patients warmly upon arrival, checking them in efficiently, and answering any questions they had about their visit or overall healthcare needs.
- Facilitated continuity of care through proper scheduling of follow-up appointments based on physician recommendations.
- Implemented improvements in workflow processes that led to increased productivity amongst staff members.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Communicated clearly and effectively with patients to verify information, determine purpose of visit and record medical history.
- Collected and documented patient medical information such as blood pressure and weight.
- Enhanced patient outcomes by providing knowledgeable education on procedures, medications, and other physician instructions.
- Completed EKGs and other tests based on patient presentation in office.
- Prepared lab specimens for diagnostic evaluation.
- Oriented and trained new staff on proper procedures and policies.
- Collected pertinent data and calculations to aid physician in interpreting results.
Certified Medical Assistant
Marshfield Clinic Health Systems
06.1999 - 09.2000
- Documented vital signs and health history for patients in clinic and hospital environments.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Communicated clearly and effectively with patients to verify information, determine purpose of visit and record medical history.
Certified Medical Assistant
Family Health Specialists
12.1996 - 06.1998
- Assisted physicians with various procedures, ensuring comfort and accuracy for optimal patient outcomes.
- Documented vital signs and health history for patients
- Communicated clearly and effectively with patients to verify information, determine purpose of visit and record medical history.
- Obtained client medical history, medication information, symptoms, and allergies.
Education
No Degree -
University of Wisconsin - Wood County
Marshfield, WITechnical Diploma -
Midstate Technical College
Marshfield, WI12.1996
Skills
- Process Improvement
- Quality Assurance
- Effective Communication
- Task Prioritization
- Appointment Scheduling
- Workflow Optimization
- Performance Monitoring
- Gap closure of patient care needs
Accomplishments
4 Shining Stars during my 24 years with Marshfield CLinic Health Systems
Affiliations
- American Association of Medical Assistants
Certification
Certified Medical Assistant since 1997
Timeline
Clinical Quality Coordinator
Marshfield Clinic Health Systems
04.2018 - Current
Certified Medical Assistant
Marshfield Clinic Health Systems
09.2000 - 04.2018
Certified Medical Assistant
Marshfield Clinic Health Systems
06.1999 - 09.2000
Certified Medical Assistant
Family Health Specialists
12.1996 - 06.1998
No Degree -
University of Wisconsin - Wood County
Technical Diploma -
Midstate Technical College
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