Susan Little
Lakehills,TX
Summary
Compassionate Lead Mental Health Technician known for high productivity and efficient task completion. Skilled in crisis intervention, patient advocacy, and therapeutic communication. Excel in empathy, active listening, and team collaboration to improve client outcomes. Ready to leverage specialized skills and soft abilities to support mental health initiatives and patient care objectives.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Owner, Reiki Practitioner, Mindfulness Coach
Little Lotus Healing
Pipe Creek, TX
09.2024 - Current
- Maintained relationships with existing clients by providing superior customer service.
- Ensured compliance with local, state, and federal regulations.
- Oversaw budgeting and financial management.
- Identified new opportunities for growth, expansion, and diversification.
- Promoted business on social media platforms to maximize brand identity and generate revenue.
- Conducted individual Reiki sessions to promote relaxation and healing.
- Developed personalized treatment plans based on client needs and goals.
- Educated clients on the principles of energy healing and self-care practices.
- Collaborated with health professionals to integrate holistic approaches into care plans.
- Facilitated group workshops on Reiki techniques and stress management strategies.
- Built strong relationships with clients through active listening and empathy.
- Documented client progress and feedback for continuous improvement in services.
- Attended conferences and workshops related to Reiki therapy in order to stay up-to-date with current trends in the field.
- Served as an advocate for those seeking access to alternative forms of healthcare not typically covered by insurance providers.
- Assisted in developing a comprehensive wellness plan for each client that included dietary changes, lifestyle modifications and other complementary therapies such as yoga or massage.
- Advised clients on self-care practices that can be used between treatments in order to maximize results from their sessions.
- Performed administrative tasks such as scheduling appointments, collecting payments and managing inventory levels of supplies needed for treatment rooms.
- Created marketing materials such as brochures, flyers and newsletters to promote awareness about Reiki services offered at my practice.
- Evaluated substance use disorders and related mental health issues.
- Utilized meditation, guided imagery and reiki with patients and families.
Lead Mental Health Technician III- Military Unit
San Antonio Behavioral Healthcare Hospital
San Antonio, TX
09.2022 - Current
- Supervised daily activities of patients in a behavioral healthcare setting.
- Monitored patient behavior and reported changes to the clinical team.
- Trained new staff on safety protocols and patient care procedures.
- Facilitated group therapy sessions to promote patient engagement.
- Maintained accurate documentation of patient interactions and progress notes.
- Collaborated with multidisciplinary teams to enhance care delivery strategies.
- Ensured compliance with hospital policies and mental health regulations.
- Developed therapeutic relationships with clients through active listening and empathy.
- Encouraged positive behavior changes through reinforcement techniques such as reward systems.
- Performed administrative duties such as scheduling appointments, filing paperwork, ordering supplies.
- Provided support to clinical staff in the implementation of therapeutic interventions.
- Ensured compliance with all applicable laws and regulations governing the provision of mental health services.
- Participated in quality improvement initiatives aimed at improving service delivery outcomes.
- Demonstrated empathy towards clients while maintaining professional boundaries.
- Provided referrals for additional resources outside the facility when appropriate.
- Maintained a safe environment by enforcing policies, procedures, and safety regulations.
- Monitored patient progress and documented observations on a daily basis.
- Supervised mental health technicians, providing guidance, training and feedback.
- Coordinated with other departments to ensure seamless delivery of care.
- Organized recreational activities to promote physical well-being and foster socialization among patients.
- Acted as an advocate for patients' rights in accordance with ethical standards of practice.
- Participated in interdisciplinary team meetings to discuss patient care plans and progress updates.
- Documented observations, interventions and concerns in patient charts and electronic systems, sustaining continuum of care from admission through to discharge.
- Modeled appropriate communication and problem-solving skills in crisis situations involving patients, family or staff.
- Provided excellent service to patients through personable communication.
- Documented patient interactions in compliance with HIPAA requirements.
- Tracked client movement on and off unit by documenting times and destinations.
- Monitored patient behaviors and reported significant changes to supervising mental health professionals.
- Participated in professional development workshops to stay current with mental health practices.
- Employed motivational interviewing techniques to encourage patient engagement in treatment.
- Supported patients in developing life skills and independence through targeted interventions.
- Tracked and replenished inventory of therapeutic supplies and materials.
- Utilized de-escalation techniques to manage and prevent patient crises effectively.
- Engaged patients in therapeutic activities designed to enhance mental wellness and social skills.
- Implemented stress-reduction techniques to promote patient relaxation and well-being.
- Assisted patients in setting and achieving personal and therapeutic goals.
- Aided patients in performing activities of daily living.
- Developed basic strategies to promote patient safety, wellness and independence.
- Recorded patients' health metrics using thermometers or blood pressure gauges.
- Instructed new employees on protocols to use when interacting with psychiatric patients.
- Provided psychiatric or personal care to emotionally disturbed or cognitively impaired patients.
Education
Bachelor of Science - Behavioral Sciences
Wilmington University
New Castle, DESkills
- Anxiety management
- Recovery support
- Stress reduction techniques
- Emotional regulation techniques
- De-escalation techniques
- Patient advocacy
- Anger de-escalation
- Emergency intervention
- Mental health first aid
- Behavior observation
- Post-traumatic stress disorder assistance
- Substance abuse awareness
- Sexual assault support
- Behavioral management
- Suicide prevention
- Empathy development
- Self-care techniques
- Administrative support
- Training new staff
- Motivational interviewing
- Client advocacy
- Quality improvement
- Team collaboration
- Regulatory compliance
- Group facilitation
- Care documentation
- Behavior management
- Therapeutic communication
- Crisis intervention
- Patient monitoring
Affiliations
- Meditation and Mindfulness
- Skill Building
- Hiking
- Camping
- Canning/Nutritional Food Prep
- Herbalism
- Homesteading
- Reiki
Accomplishments
- Most Valued Employee 2024 (Nursing Team)- San Antonio Behavioral Healthcare Hospital
- Perfect Attendance First 2 Quarters of 2025- San Antonio Behavioral Healthcare Hospital
Certification
- Reiki Practitioner Certification
- Mindfulness Coaching Certification
- Trauma Informed Care Certification
- SAMA Certification
- HIPAA Compliance Certification
- CPR Certification
Volunteer/Community Service
- Firefighter/EMT 2004-2009 Chesapeake City Volunteer Fire Company No. 1, Chesapeake City, MD.
- Mission Associate for Ray of Hope Mission Center and Meeting Ground Inc. in Perryville, MD. and Elkton, MD. 2015-2022 (Fluctuated between volunteer and stipend employee for mission centers doing crisis interventiion and community outreach services.)
References
References available upon request.
Timeline
Owner, Reiki Practitioner, Mindfulness Coach
Little Lotus Healing
09.2024 - Current
Lead Mental Health Technician III- Military Unit
San Antonio Behavioral Healthcare Hospital
09.2022 - Current
Bachelor of Science - Behavioral Sciences
Wilmington University
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