Susan Lively
Harriman,TN
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing my skills, excellent time management and problem-solving skills. Self-motivated with adaptability to meet changing operational needs. Energetic and professional proficient team player.
Overview
27
27
years of professional experience
Work History
Branch Manager
Enrichment Federal Credit Union
Harriman, TN
01.2019 - 04.2024
- Continuously monitoring branch performance, taking corrective actions as needed to ensure a safe environment for the members and employees.
- Maintained friendly and professional member interactions.
- Improved customer satisfaction by service quality and resolving member issues promptly.
- Oversaw the employee performance and developed goals for our employees to excel.
- Improved customer satisfaction ratings with enhancing service quality and resolving client issues promptly.
Branch Manager
Heights Finance Corporation
Harriman, TN
04.2009 - 12.2018
- Manage branch performances, ensure safe environment and exceed goals for our customers and financial institution.
- Effective sales strategies to achieve and exceed branch and company expectations.
- Oversaw daily operations for efficiency, ensuring timely execution of loan needs for our customers and the branch daily reports.
- Resolved various issues impacting sales management and business operations.
- Boosted sales and customer loyalty through incentive programs.
Customer Service Representative
AmSouth Bank/Regions Bank
Harriman, TN
05.2003 - 04.2009
- Actively listened to customers, handled concerns quickly and efficiently.
- Resolved customer complaints with empathy, resulting in loyalty and repeat business.
- Updated account information to maintain customer records.
- Handled calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information. Input loan applications and opening of accounts.
Customer Service Representative
Washington Mutual Finance
Harriman, TN
04.1997 - 05.2003
- Managed high call volume, consistently maintaining a professional demeanor and customers needs.
- Maintained a high level of integrity and confidentiality when handling sensitive customer information, ensuring data privacy compliance.
- Documented and updated customer records accordingly and monthly reconciliation reports each month.
- Handled cash/check payments daily.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Maintained recognition of one of the top performers consistently, earning recognition for top sales within the team.
Education
Associate of Business Administration - Business Administration And Management
Roane State Community College
Harriman, TN05.1994
High School Diploma -
Oakdale High School
Oakdale, TN05.1990
Skills
- Branch Operations Management
- Customer Service
- Customer Relationships
- Excellent time management skills
- Cash Handling/Balancing weekly and monthly reports
- Team Player
- Microsoft Word, Microsoft Excel, Outlook, Windows
Timeline
Branch Manager
Enrichment Federal Credit Union
01.2019 - 04.2024
Branch Manager
Heights Finance Corporation
04.2009 - 12.2018
Customer Service Representative
AmSouth Bank/Regions Bank
05.2003 - 04.2009
Customer Service Representative
Washington Mutual Finance
04.1997 - 05.2003
Associate of Business Administration - Business Administration And Management
Roane State Community College
High School Diploma -
Oakdale High School