Susan Livengood

• Deliver compassionate patient care in fast-paced medical environments.
• Document patient information accurately in electronic health records.
• Participate in infection control practices to enhance patient safety.
• Counsel patients on prevention, medication side effects, procedures and imaging, and necessary lifestyle changes.
• Interpret and evaluate diagnostic tests to assess patients' conditions effectively.
• Develop educational materials for teaching sessions with patients and families.
• Maintain strict adherence to HIPAA guidelines for patient data procedures.
• Utilize critical thinking skills to assess clinical situations swiftly and accurately.

Contact Information: HRRMC, 1000 Rush Drive, Salida, CO 81201. 719-530-2000

40 hours/ week

• Assisted in developing individualized short term and long term disability claims.
• Documented patient progress accurately in electronic medical records.
• Participated in team meetings to refine patient short-term and long-term disability claims.
• Evaluate disability claims for fraud, waste, and abuse (FWA)

Contact Information:

40 hours/ week

• Educated Multiple Sclerosis patients on Aubagio disease-modifying therapy
• Educated patients on medication usage and self-care techniques to enhance health outcomes.
• Clinical documentation of patient interactions in custom electronic health records promptly and accurately.
• Provided emotional support through compassionate communication.
• Counseled patients on lifestyle changes to promote wellness.
• Developed educational materials focused on disease and medication prescribed to patients with Multiple Sclerosis
• Identified barriers to healthcare access for improved intervention strategies.
• Maintained compliance with HIPAA guidelines.
• Adhered to ethical standards in delivering quality remote healthcare services
• Reported adverse events to Pharmacovigilance
• Utilized Microsoft Outlook and Microsoft Teams for internal communication
• Achieved satisfactory metrics based on performance requirements
• Worked remotely

Contact Information:

• Cencora, 610.727.7000, West First Avenue, PA 19428

40 hours/ week

• Assessed patient needs and prioritized care based on clinical urgency.
• Educated patients on treatment plans and follow-up procedures.
• Utilized electronic health records to track patient information and care history.
• Provided emotional support to patients and families during critical situations.
• Answered incoming patient calls, gathered history and symptoms to determine scope of medical complaints.
• Maintained knowledge of current nursing practices and procedures
• Rendered telephone advice according to established guidelines and protocols.
• Assessed patients' health condition and determined the level of care needed.
• Instructed patients on self-care techniques, medications, diet, and disease processes.
• Collaborated with physicians and other healthcare professionals to provide quality patient care.

Contact Information:

40+ hours/ week

• Conducted training sessions for staff on new informatics tools and processes.
• Collaborated with medical teams to streamline clinical workflows and enhance efficiency.
• Developed user manuals and documentation for clinical software applications.
• Assisted in the evaluation of new technologies for integration into hospital systems.
• Provided ongoing technical support to healthcare staff for informatics-related issues.
• Participated in interdisciplinary meetings to address informatics needs and solutions.
• Collaborated with management in multiple departments to drive clinical process change initiatives.
• Contributed to implementation and consistent maintenance of company's clinical information system.
• Utilized advanced knowledge of clinical processes and related technology to optimize company health information processes and procedures.
• Conducted user training sessions on the proper usage of clinical information systems.
• Identified areas of improvement in existing clinical informatics processes and procedures.
• Developed customized workflows based on customer requirements that met regulatory standards while also maximizing productivity.
• Provided technical guidance to staff on how to use electronic health record systems effectively.
• Performed quality assurance testing of clinical information systems prior to deployment.
• Drafted training materials, presentations, manuals and SOPs to support informatics policies and procedures.
• Consulted with nurses regarding hardware or software configuration.
• Facilitated training sessions to enhance clinical skills.
• Supported onboarding processes by providing initial EHR training for new clinical employees. Allscripts.
• Tracked participant attendance and maintained accurate records of trainings conducted.
• Analyzed existing processes and procedures relating to clinical education initiatives and identified areas for improvement.
• Facilitator for Clinical Informatics Council meetings

Contact Information:

40+ hours/ week

• Managed patient care plans for diverse populations at community health center.
• Participated in multidisciplinary team meetings to discuss patient progress and needs.
• Conducted comprehensive assessments to identify patient health issues and resources.
• Developed educational materials for patients on disease management and prevention.
• Collaborated with healthcare providers to ensure continuity of care for patients.
• Utilized electronic health records to document patient interactions and updates accurately.
• Coordinated medical services between primary care providers, specialists, hospitals and outpatient clinics.
• Educated patients on disease prevention strategies, wellness promotion techniques and lifestyle modifications.
• Maintained accurate documentation of patient progress in the eClinicalWorks EHR.
• Facilitated referrals to community resources for additional support services.
• Provided emotional support and counseling to patients dealing with chronic illness or end-of-life issues.
• Contact Information:

• Master of Nursing, Informatics Track. Student practicum.
• Prioritized and organized tasks to enhance operational efficiency.
• Collaborated with team members to achieve project objectives within deadlines.
• Engaged with cross-functional teams to align efforts and accomplish shared goals.
• Utilized advanced technical skills to troubleshoot complex issues and implement effective solutions.
• Conducted software and systems testing to ensure quality and reliability standards.
• Created a test script for eClinicalWorks, integrating it into facility protocols.

• Worked at Teva Pharmaceuticals call center
• Telephonic education for Multiple Sclerosis patients who take Copaxone disease-modifying therapy
• Clinical documentation in electronic health record
• Reported adverse events to Pharmacovigilance
• Achieved satisfactory metrics based on performance requirements
• Contract employee
• Contact Information: (913) 529-8700, 920 Main St #630, Kansas City, MO 64105
• 40 hours/ week, contract

• Programming and troubleshooting of implantable cardiac devices
• Advanced EKG recognition
• Clinical documentation in NextGen, Epic, and PaceArt electronic health records
• Telephonic patient support and triage
• Interpretation of lab results
• Discharge teaching for post-operative device implant patients
• Contact Information: (816) 931-1883, 4330 Wornall Rd suite 2000, Kansas City, MO 64111
• 40 hours/ week

• Monitored patients' cardiac rhythms during electrophysiology procedures.
• Assisted in catheter placement and mapping during ablation procedures.
• Educated patients on pre-procedure preparations and post-care instructions.
• Utilized advanced monitoring for conscious sedation.
• TEE sedation and patient management
• Documented patient assessments and responses accurately in electronic health records.
• Provided emotional support to patients and families during procedures and recovery.
• Maintained sterile environments and adhered to infection control protocols consistently.
• Counseled patients on lifestyle changes that may be beneficial for long term health maintenance.
• Assisted in pre-and post-procedure care of patients undergoing electrophysiology studies.
• Instructed staff members on proper use of related equipment such as ECG machines and cardiac monitors.
• Performed arrhythmia monitoring, analysis, and interpretation utilizing electrocardiogram technology.
• Adhered to strict safety protocols while performing invasive procedures such as catheter ablations.
• Performed remote follow up visits with cardiac device recipients to monitor device performance over time.
• Administered medications per physician orders including antiarrhythmics or anticoagulants when necessary.
• Monitored hemodynamic parameters during ablation procedures to ensure safety of the patient.
• Responded to emergency situations with speed, expertise and level-headed approaches to provide optimal care, support and life-saving interventions.
• Contact Information:

• Provided direct patient care in cardiovascular consultations and procedures.
• Recorded patient condition, vital signs, recovery progress and medication side effects.
• Maintained a safe environment for both staff and patients through adherence to safety protocols.
• Used sterile techniques to prepare patients for procedures.
• Delivered compassionate care to increase comfort and psychological, social and spiritual well-being.
• Monitored patient's respiration activity, blood pressure and blood glucose levels in response to medical administration.
• Educated patients on their medical condition, treatment plans, and self-care management techniques.
• Provided nursing care for patients with various medical diagnoses and treatments.
• Assisted physician with examinations, tests and procedures.
• Responded quickly and effectively in emergency situations utilizing advanced lifesaving skills when needed.
• Ensured that all documentation was accurate and up-to-date according to established guidelines.
• Contact Information:
• 40+ hours/ week

• Contract position. Worked at many different hospitals in Los Angeles and Orange counties. Day to Day assignments.
• Circulating nurse for Cardiac Catheterization Lab and Cardiac Electrophysiology Lab
• Care of patients is Cardiovascular Intensive Care
• Scrub to assist with cardiac device implants and radiofrequency ablations
• Clinical documentation in specialized cardiac electronic health record
• Hemodynamic monitoring and arrhythmia recognition
• Conscious Sedation

Contact Information: Permanently closed. (909) 941-7333, 9121 Haven Ave, Rancho Cucamonga, CA

40+ hours/ week