Summary
Overview
Work History
Education
Skills
Timeline
Generic

Susan Lomas

Martinez,CA

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

39
39
years of professional experience

Work History

Escrow Assistant

Old Republic Title
Berkeley, CA
05.2014 - 07.2022
  • Obtained documents such as proof of insurance and HOA statements.
  • Scheduled signings and gathered required paperwork.
  • Prepared estimated closing statements for buyer and seller.
  • Studied and clarified buyer, seller and lender instructions to determine escrow requirements.
  • Checked signatures and legal descriptions for accuracy and integrity.
  • Opened incoming orders and set up escrow files within 1 hours of receiving purchase agreement.
  • Reviewed escrow accounting reports and resolved outstanding check or open file balance issues.
  • Followed industry standard escrow procedures and maintained awareness of regulations governing escrow process.
  • Prepared documents for closing and handled complete disbursement and follow up of escrow transactions.
  • Set up escrow transactions, processed deposits and mailed out forms and preliminary title reports for review.
  • Returned executed loan packages to lender for review and approval in accordance with lender instructions.
  • Scheduled closing appointments for seller and buyer or arranged for delivery of documents for out of area closings.
  • Managed real estate closing process in compliance with applicable standards and legal requirements.
  • Followed-up on status of releases, policies and return of recorded documents.
  • Prepared and delivered projected HUD-1 settlement statements to lender upon request.

Transaction Coordinator

Realty Executives Olympic Realtors
Martinez, CA
11.2007 - 04.2014
  • Complied with established internal controls and policies.
  • Performed routine closings, maintained clean, accurate and accessible records and kept close eye on transaction updates throughout each quarter.
  • Established and enforced internal controls, workflows and policies for tracking, reconciling and reporting on accounting activities.
  • Checked payroll, vendor payments, commissions and other accounting disbursements for accuracy and compliance.
  • Performed banking, business administration and financial tasks to guarantee five-star service for clients.
  • Prepared internal and regulatory financial reports, balance sheets and income statements.


Office Manager

Realty Executives Olympic Realtors
Martinez, CA
11.2007 - 04.2014
  • Maintained computer and physical filing systems.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.
  • Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
  • Managed office operations while scheduling appointments for department managers.
  • Coached new hires on company processes while managing employees to achieve maximum production.
  • Managed budgets, appointment scheduling, employee and event itineraries and accounts to improve productivity initiatives.
  • Coordinated special projects and managed schedule.
  • Compared vendor prices and negotiated for optimal savings.
  • Processing Payroll.
  • Property manager for owner properties. Process applications. Coordinate repairs. Show rental property Collect Rent .

Claims Adjuster

Travlers Insurance
Walnut Creek, CA
09.2005 - 11.2007
  • Answered customer questions regarding deductibles.
  • Prepared summaries of damage, payments and policy coverage.
  • Examined claims forms and other records to determine insurance coverage.
  • Verified insurance claims and determined fair amount for settlement.
  • Evaluated insurance policies and analyzed damages to determine coverage.
  • Conducted comprehensive interviews of witnesses and claimants to gather facts and information.
  • Negotiated [Type] settlement agreements to resolve disputes.
  • Evaluated evidence with ultimate goal of creating positive outcomes for client's claims.
  • Investigated and assessed damage to property and reviewed property damage estimates.
  • Reviewed police reports, medical treatment records and physical property damage to determine extent of liability.
  • Reviewed and analyzed suspicious and potentially fraudulent insurance claims.
  • Reviewed new files to determine current status of injury claim and to develop plan of action.
  • Investigated claims involving potential and suspected fraudulent activities.
  • Answered questions posed by insured and attorneys.
  • Interviewed agents and claimants to correct errors or omissions and investigate questionable claims.
  • Reported to management on customer problems, field conditions, safety issues and policy problems.
  • Documented all investigation activity and presented reports to management..
  • Substantiated legitimate claims and denied unjustified claims.
  • Analyzed information gathered by investigations to report findings and recommendations.
  • Maintained contact with claimants and attorneys to determine treatment status.
  • Collaborated with claims department and industry anti-fraud organizations to resolve claims.
  • Followed up with insured individuals regarding premium and deductibles payments.
  • Reviewed field inspections and coordinated all insurance claim audits.

Loan Originator

Wells Fargo Home Mortgage
Walnut Creek, CA
01.1995 - 09.2005
  • Updated borrowers through each step of loan application, approval and closing processes while remaining attentive to customer needs.
  • Interviewed applicants to assess loan requirements before suggesting offers.
  • Resolved discrepancies between borrowers, lenders and financial institutions with detail orientation and efficiency.
  • Collected information from banks, institutions and employers to assess applicant eligibility.
  • Prepared documents for customers, submitting and overseeing through each step of closing process.
  • Collaborated with sales agents, financial planners and accountants to attract clients and enhance beneficial partnerships.
  • Originated, reviewed, processed, closed and administered customer loan proposals.
  • Submitted loan applications to underwriter for verification and recommendations.
  • Follow up on conditions.
  • verify employment.
  • Maintained strict confidentiality of bank records and client information.

Payment Processor

Bank Of The West
Walnut Creek, CA
06.1989 - 01.1995
  • Prepared billing statements and invoices for customer purchases and recorded transaction date, price and fees to support accuracy.
  • Reconciled accounts receivable ledger to verify payments and resolve variances.
  • Processed bill reminders and consulted with third-party collection agency to resolve past-due customer accounts.
  • Prepared and mailed invoices to customers, processed payments and documented account updates.
  • Responded to inbound inquiries regarding accounts and payments.
  • Made outbound calls to vendors and customers to discuss and resolve account needs.
  • Submitted cash and check deposits and generated cash receipts to record money received.
  • Applied proper codes to invoices, files and receipts to keep records organized and easily searchable.
  • Investigated daily variances and corrected errors to resolve discrepancies.

Education

Accounting And Finance

Diablo Valley College
Pleasant Hill, CA

High School Diploma -

College Park High School
Pleasant Hill, CA
06.1985

Skills

  • Administrative Support

Timeline

Escrow Assistant

Old Republic Title
05.2014 - 07.2022

Transaction Coordinator

Realty Executives Olympic Realtors
11.2007 - 04.2014

Office Manager

Realty Executives Olympic Realtors
11.2007 - 04.2014

Claims Adjuster

Travlers Insurance
09.2005 - 11.2007

Loan Originator

Wells Fargo Home Mortgage
01.1995 - 09.2005

Payment Processor

Bank Of The West
06.1989 - 01.1995

Accounting And Finance

Diablo Valley College

High School Diploma -

College Park High School

Similar Profiles

CREATE PROFILE
Susan Lomas