Susan Long
Clayton,NC
Summary
Positive Team Leader with 10+ years of experience in business, reporting, and customer service. A motivated professional who demonstrates excellent phone and digital communication skills. A highly motivated employee with a desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
20
20
years of professional experience
Work History
Planning Technician
Town of Clayton
Clayton, NC
04.2024 - Current
- Responds to the Planning Department's first line of contact with the public and directs customers to appropriate personnel as needed
- Serves as primary backup to Development Services to assist Permit Specialists with building permit intake
- Reviews residential and commercial building permits for compliance with the Town’s Unified Development Ordinance and Town’s Code of Ordinances and manages all related correspondence
- Provides a review of plot plans and zoning compliance permits
- Provides technical information to the public regarding land use development regulations and achieving compliance with Zoning & Code Enforcement cases
- Provide administrative support to the Planning Board, Board of Adjustment, and Town Council in the form of agenda packet preparation, packet distribution, and the taking of meeting minutes
- Correspond with other department staff and assists as needed
- Attend meetings of the Planning Board, Board of Adjustment, and Town Council, as required
- Provide general administrative support to the Planning Department as necessary
- Assists in resolving technical planning issues that may have unfavorable outcomes to the public
- Applies professional and tactful communication to the public and Town staff
- Serves as Primary back-up to the Code Enforcement Officer and assists in issuing Notices of Violations
- Assisted with Site Inspections and investigated citizen complaints
- Assists the Code Enforcement Officer in maintaining the database of current code enforcement cases and violations
- Currently learning the Code of Ordinances as required
- Familiar with talking to citizens regarding code complaints and explaining the Notice of Violation process
Retailer Administration Credit Analyst
North Carolina Education Lottery
Raleigh, NC
04.2015 - 10.2023
- Researched and gathered data to create reports of current Retailer approval numbers
- Researched current credit trends using Experian data reports to approve Retailer Applications
- Approved over 120 Retailer Credit Applications a month which increased the Lottery’s Retailer base
- Researched Quantitative Data through SAS reports to give the Director accurate sales figures
- Conducted monthly reconciliation of Surety Bond inventory for accurate ledger amounts
- Used Qualitative data for credit write-ups and re-evaluating current credit trends
- Evaluated current credit trends and modified credit evaluations to approve more Retailers to increase Lottery sales
- Streamlined the credit evaluation requirements which allowed the credit team to accelerate credit approvals from three days to one day
- Organized meetings with Credit Team members and Experian sales representatives
- Correspond with state and federal agencies such as the Secretary of State, Department of Revenue, Internal Revenue Service, Alcohol Beverage Commission, United States Postal Service, and Lexis Nexis to monitor business compliance and debt collection
- Sent approval letters and certificates weekly, some exceeding 400 letters, to major corporations like Murphy Oil, Food Lion Inc., and Han-Dee Hugo’s
- Handled and organized Confidential Client files
- Enter data into Microsoft Access to manage and create reports, documents, and presentations
- Created reports in the Business Intelligence Universe to update and monitor reports for average monthly sales reports to predict Retailer sales that assisted in mitigating risks keeping the NCEL’s loss on receivables down to .01%
- Assisted the Department of Revenue in collection efforts regarding Retailer back taxes and annual filings
- Communicated with Surety Bond Insurance Companies for bond verification, renewals, and claims
- Assist Financial Institutions with key elements of Irrevocable Standby Letters of Credit required for Retailers with Adverse Credit
- Organized records digitally through the OnBase file management system
- Assisted Internal Audit with file retention and regulations regarding credit analysis
Retailer Contract Analyst
North Carolina Education Lottery
Raleigh, NC
03.2013 - 04.2015
- Receive and prioritize incoming mail to deliver to appropriate teams in the Retailer Contracts department
- File payments and refunds
- Email weekly sales recruitment reports to manage sales
- Perform administrative duties for supervisors and senior management
- Update promotional events for the Marketing Team
- Proficient with Microsoft Outlook, creating calendar reminders, and organizing team meetings
- Conducted Monthly reconciliation to ensure accurate ledger balancing
- Records notes, minutes, icebreakers, and special events from monthly team meetings
- Update and maintain Excel spreadsheets to track pending and incomplete applications
Bank Teller
Citibank
El Cajon, CA
01.2011 - 11.2012
- Receive and count large quantities of cash in dual control
- Lock vault, safes, keys, and access badges
- Identify customers, validate, and cash checks, and accept cash and checks for deposits
- Perform specialized tasks such as preparing cashier's checks, personal money orders, issuing traveler's checks, and exchanging foreign currency
- Perform services for customers such as ordering bank cards and checks, receiving and verifying loan payments, mortgage payments, and utility bill payments
- Record all transactions promptly, accurately, and in compliance with bank procedures
- Process drawer reconciliation with banking transactions throughout the day
- Provide customer service to clients by answering questions regarding checking and savings accounts and other bank-related products
Operations Specialist Second Class
United States Navy
San Diego, CA
06.2004 - 06.2008
- Plot a ship's position, heading, and speed
- Operate marine electronic navigation instruments including radar systems
- Track and Analyze Reports
- Provide target-plotting data to the combat information center based on information received from target-tracking devices
- Oversaw the organization and correction of 300 nautical charts
- Assisted in over 20 hours of maintenance on critical equipment
- Consolidated over 1200 tracks in the Global Command and Communication equipment for the Pacific region, improving the overall safety of ships underway
- Routed several Top-secret messages, controlling access to the information and maintaining message integrity
Education
Graphic Design Certification -
Wake Technical Community College
12.2024
BSB/M - Business Sciences with a Concentration in Management
University of Phoenix
08-2015
AA - Arts and Sciences
University of Phoenix
01.2012
Skills
- Effective Communicator
- Critical Thinker
- Adobe Creative Cloud Applications
- Zoning regulations
- Permit processing
- Data Analysis
- Microsoft 365 Applications
- Customer Service/Client Relations
- Qualitative/Quantitative Research
Websites
Professional Highlights
- 10 years working for Local Government
- Published Illustrator for the Book “Abdiel and the Master of the Manger,” Bruce Rowe
- Navy and Marine Corps Achievement Medal
- Good Conduct Medal
Timeline
Planning Technician
Town of Clayton
04.2024 - Current
Retailer Administration Credit Analyst
North Carolina Education Lottery
04.2015 - 10.2023
Retailer Contract Analyst
North Carolina Education Lottery
03.2013 - 04.2015
Bank Teller
Citibank
01.2011 - 11.2012
Operations Specialist Second Class
United States Navy
06.2004 - 06.2008
Graphic Design Certification -
Wake Technical Community College
BSB/M - Business Sciences with a Concentration in Management
University of Phoenix
AA - Arts and Sciences
University of Phoenix
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