SUSAN LONGWELL

Washington,MO

Summary

Driven Certified Nursing Assistant and former Shift Manager at Oak Point Assisted Living, I excel in patient care, HIPAA compliance, and team leadership. Leveraged expertise in Alzheimer's care and emergency response to enhance patient wellbeing and safety, achieving a significant reduction in fall incidents. Renowned for compassionate caregiving and adept at fostering a positive, efficient team environment. State-certified Nursing Assistant bringing senior-level experience in healthcare settings. Observant and reliable with good bedside manner and excellent time-management skills to address patient requirements in high-volume care facilities. Proficient in mobility and personal hygiene support. Proficient and caring nursing team member offering outstanding patient-facing experience. Adept at addressing patient needs with compassionate care and attention to detail. Diligent about maximizing satisfaction, safety and wellness while serving patients of all backgrounds. Compassionate Certified Nursing Assistant adept at bathing, grooming and feeding elderly and disabled patients. Familiar with advanced medical terminology and procedures.

Overview

Years of professional experience

Work History

Certified Nursing Assistant

Oak Point Assisted Living

05.2024 - Current

Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
Assisted patients with daily living activities for enhanced comfort and wellbeing.
Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
Reduced fall incidents by implementing safety measures like bed alarms and proper positioning techniques.
Prevented pressure ulcers development through frequent turning, repositioning of patients, and diligent skin assessments.
Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
Conducted regular rounds to monitor patients'' physical and mental status throughout shifts.

Shift Manager

Taco Bell

07.2018 - 03.2024

Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
Trained and mentored new employees to maximize team performance.
Improved overall team performance by effectively delegating tasks and providing clear instructions.
Promoted a positive work environment through open communication and constructive feedback.
Kept employees operating productively and working on task to meet business and customer needs.
Supervised employees and oversaw quality compliance with company standards for food and services.
Worked closely with team members to schedule breaks and shifts to meet state regulations.
Coached crew members to optimize performance and motivate toward more efficient work.
Excelled in every store position and regularly backed up front-line staff.
Collaborated with other Shift Managers to maintain consistency in policies enforcement across all shifts, fostering a cohesive workplace culture.
Achieved consistent customer satisfaction by addressing concerns promptly and professionally.
Cooperated with coworkers to improve customer experience and manage storefront.
Exercised composure under pressure and in escalated customer service scenarios.
Monitored inventory levels closely, maintaining optimal stock availability while minimizing waste and costs.
Handled emergency situations with a calm demeanor, ensuring the safety of both customers and employees during critical incidents.
Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
Tracked receipts, employee hours, and inventory movements.
Managed employee schedules to ensure adequate coverage during peak hours, resulting in a smoother workflow.
Ensured strict adherence to safety guidelines, reducing workplace accidents and incidents significantly over time.
Adhered to company standards and compliance requirements for operations and cleanliness of areas.
Provided ongoing coaching to team members in order to drive continuous improvement in their performance levels consistently over time.
Scheduled staff to establish adequate coverage during peak business hours.
Played an essential role in achieving store goals through strategic planning alongside upper management during regular meetings.

Education

High School Diploma -

Litchfield High School, Litchfield, IL

05.1997

Skills

Patient Care
HIPAA Compliance
Reliable team player
Direct Patient Care
Bathing Assistance
Alzheimer's and Dementia Care
Dressing assistance
Vital signs monitoring
Recording vital signs
Safety Precautions
Compassionate caregiver
Patient-focused care
Dementia and Alzheimer's knowledge
Feeding Assistance

Positioning Patients
End of life care
Patient Lifting
Transfer Techniques
Ambulation Assistance
Geriatric Care
Responding to emergencies
Transporting patients
Supporting personal needs
Colostomy Care
Specimen Collection
Observing responses
Patient Assessments

Timeline

Certified Nursing Assistant - Oak Point Assisted Living

05.2024 - Current

Shift Manager - Taco Bell

07.2018 - 03.2024

Litchfield High School - High School Diploma,