Summary
Overview
Work History
Skills
Timeline
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Susan Lopez

Susan Lopez

Albuquerque,NM

Summary

Excellent reporting, record-keeping, and spreadsheet abilities. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

20
20
years of professional experience

Work History

Coaching Operations Specialist

LadyBoss Weight Loss
03.2019 - 04.2022
  • Created month-end reports, and reported daily, weekly, and monthly metrics and KPIs
  • Conducted regular audits of operational processes and procedures to ensure adherence to standards and identify opportunities for improvement
  • Developed and implemented operational procedures to enhance organizational efficiency and effectiveness
  • Captured failed payments and contract cancellations, reported monthly revenue, and reconciled payments
  • Managed internal operational standards and productivity targets.
  • Tracked and analyzed reports to determine needed improvements.
  • Collected, arranged, and input information into database system.
  • Documented transactions, orders and expenditures to gather sales data and forecast financial needs.
  • Analyzed department metrics and performance and reported findings to management.
  • Developed and updated tracking spreadsheets.
  • Assisted customers with questions and problems to build brand loyalty and cultivate lasting business relationships.

Customer Support

LadyBoss Weight Loss
12.2018 - 03.2019
  • Provided excellent customer care by responding to phone, email, and Facebook requests.
  • Responded to questions about products, orders, shipments, tracking, canceling and pausing subscriptions, and general inquiries.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Tracked customer service cases and updated service software with customer information.
  • Various data entry and administrative tasks as needed by company leadership.

Administrative Assistant

Molina Healthcare, Healthcare
05.2016 - 11.2017
  • Organized logistics and materials for each meeting and took detailed notes for later dissemination to key stakeholders.
  • Maintained executive calendars.
  • Coordinated and scheduled meetings and conference calls to optimize scheduling of senior staff.
  • Maintained all Excel spreadsheets for all departmental use.
  • Ordered and distributed all supplies.
  • Facilitated timely delivery of special projects to meet organizational and departmental objectives.
  • Assisted coworkers and staff members with special tasks on daily basis.

Care Review Processor

Molina Healthcare
05.2014 - 05.2016
  • Provided telephone, clerical, and data entry support for Care Review team.
  • Provided computer entries of authorization requests and provider inquiries.
  • Responded to requests for authorization of services submitted via phone, fax, and mail.
  • Responsible for researching all Unable to Contact (UTC) Members to try and complete telephonic Health Risk Assessment (HRA) to identify level of Care Coordination.

Financial Administrative Officer I

Bernalillo County Metropolitan Detention
01.2012 - 07.2013
  • Assisted department in directing, assigning, and developing procedures that pertained to operations of department.
  • Researched and compiled data, analyzed information, developed reports, coordinated special projects, and data entry.
  • Recommended changes to improve workflow, simplify procedures, implement cost controls, and establish efficient department operations.
  • Established and maintained official documents and internal records in appropriate files.
  • Executed record filing system to improve document organization and management.
  • Managed department budgets and generated financial reports for management review.
  • Analyzed data related to costs and spending trends to prepare yearly budgets.

Skills

  • Report Analysis
  • Balance Accounts
  • Expense Reporting
  • Key Performance Indicators (KPIs)
  • Research and Analysis
  • Account Management
  • Departmental Operations
  • Customer Transactions
  • Google Drive
  • Clerical Support

Timeline

Coaching Operations Specialist

LadyBoss Weight Loss
03.2019 - 04.2022

Customer Support

LadyBoss Weight Loss
12.2018 - 03.2019

Administrative Assistant

Molina Healthcare, Healthcare
05.2016 - 11.2017

Care Review Processor

Molina Healthcare
05.2014 - 05.2016

Financial Administrative Officer I

Bernalillo County Metropolitan Detention
01.2012 - 07.2013

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Susan Lopez