Summary
Overview
Work History
Education
Skills
3 - D Crochet Amigurumi
Raising BUtterflies
Timeline
Generic
Susan Lovett

Susan Lovett

Jacksonville,Florida

Summary

Licensed Hairstylist with extensive customer service background. Successful at exceeding salon product sales goals through persuasive client consultations. Motivated by love of aesthetic improvement and desire for customer satisfaction.

Results-focused and dedicated to maximizing satisfaction and retention with proactive attention to individual customer needs. Smoothly handles questions and resolves concerns with great problem-solving abilities and attention to detail. Multitasks and manages time well to consistently meet performance targets.

Overview

22
22
years of professional experience

Work History

VOLUNTEER CLOWN

GATOR CLOWNS OF JACKSONVILLE
01.1994 - 01.2004
  • Art of Clown Face and History of Clowning and Costumes
  • Face Painting, Skits, Ballon Art, crowd control, walk-arounds, dancing, hospital and nursing home visitations, school and civic events in NE Florida and South Georgia
  • Secretary – 1995
  • Vice President – 1996-2001 – booked all events and clowns
  • President – 2002 – Hosted WORLD CLOWN ASSOCIATION CONVENTION
  • Associations: Member of South East Clown Association and World Clown Association
  • Assisted with special events and programs
  • Maintained clean, neat, and operational facilities to serve program needs
  • Supported engaging, fun, and smooth-running events by helping with organization and planning

Salon Supervisor

REGIS CORPORATION
01.1989 - 01.1993
  • Traveled from Salon to Salon to supervise daily salon operations, recruiting, hiring firing Managers and Stylists
  • Personal territory consisted of Salons from Jacksonville to Pensacola, Florida and as far south as Orlando
  • Trained Managers and Staff with 6 Hour Customer presentation, “The Regis Way”
  • Emphasized Customer Service, Professionalism and Education
  • Set example for Professionalism and Quality
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows
  • Handled customer complaints, resolved issues, and adjusted policies to meet changing needs
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts
  • Evaluated employee performance and coached and trained to improve weak areas
  • Achieved results by working with staff to meet established targets
  • Maintained compliance with company policies, objectives, and communication goals

SALON MANAGER/HAIRSTYLIST

REGIS COROPRATION (REGIS HAIRSTYLISTS)
03.1982 - 01.1989
  • Full Service Hairstylist – Make-up, Color, Cutting, Styling, Braiding, Straightening Hair for male and female customers
  • Emphasis on Customer Service
  • Manager - Opening/closing salon, maintaining balanced payroll and cost-efficient inventory
  • Hiring and training staff, promoting high levels of Customer Service, and releasing employees when necessary
  • Planning and executing Salon Promotions both inside and away from Salon (to include but not limited to promotions and fashion shows in Mall, and schools, other stores and/or nightclubs
  • Salon Maintenance and any/all responsibilities of Salon Business, even when away from Salon
  • 7 Time REGIS CORPORATION PRESIDENTIAL AWARD WINNER for Excellence in Management.
  • Oversaw salon employee performance, facility cleanliness, and sales
  • Maintained general appointment calendar and set shift schedules
  • Managed cash flow, business transactions, banking, and accounting processes
  • Built business through commitment to excellent customer service, resulting in customer loyalty and retention
  • Handled employee scheduling and coverage needs during business hours
  • Worked to continuously increase salon business through effective sales, service, and operations policies
  • Grew customer numbers and boosted loyalty with strategic engagement and marketing strategies

Education

Advanced Haircutting Techniques

Roffler Barber College
Jacksonville, Fl

Cosmetology

NB Forrest High School
Jacksonville, Fl

Skills

  • Leadership Skills
  • Enjoys people
  • Team player
  • Dedicated to Customer Service
  • Excellent Work Ethic

3 - D Crochet Amigurumi

Amigurumi  is the Japanese art of knitting or crocheting small, stuffed yarn creatures.  I learned this thru video and periodically teach these skills at the Public Library. 

Raising BUtterflies

From Spring to Autumn, I raise butterflies, in large screened containers.  They are placed with their host plants in larvae stage and released 10-14 days later as adults.  Of course, my gardens are home to many pollinators, but butterflies rule there.

Timeline

VOLUNTEER CLOWN

GATOR CLOWNS OF JACKSONVILLE
01.1994 - 01.2004

Salon Supervisor

REGIS CORPORATION
01.1989 - 01.1993

SALON MANAGER/HAIRSTYLIST

REGIS COROPRATION (REGIS HAIRSTYLISTS)
03.1982 - 01.1989

Advanced Haircutting Techniques

Roffler Barber College

Cosmetology

NB Forrest High School

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Susan Lovett