Susan Lovett
Cosmetologist/Salon Manager
Jacksonville,FL
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude.
Willingness to take on added responsibilities to meet team goals.
Interested in professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Hardworking and passionate about the Beauty Industry and Seeking to advancement. Certified Hairstylist with extensive customer service background successful at exceeding salon product sales goals through persuasive client consultations. Motivated by love of aesthetic improvement and desire for customer satisfaction.
Overview
43
43
years of professional experience
Work History
Cosmetologist/Stylist
J C Penney Hair Salon
11.2023 - Current
- Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
- Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
- Assisted in inventory management by tracking product usage, reordering supplies as needed, and maintaining organized workspace.
- Developed strong rapport with clientele through consistent high-quality service, resulting in repeat business and referrals.
- Skillfully executed various color applications including balayage techniques for natural-looking results that met client expectations.
- Demonstrated high level of customer service to increase retention and satisfaction.
- Educated clients on proper hair care techniques to promote healthier hair between appointments.
- Mentored recent cosmetologists on best practices within the industry ensuring consistency in quality across the team.
VOLUNTEER CLOWN
Gator Clowns of Jacksonville
12.1995 - 08.2004
- GATOR CLOWNS OF JACKSONVILLE
- · Art of Clown Face and History of Clowning and Costumes
- · Face Painting, Skits, Ballon Art, crowd control, walk-arounds, dancing, hospital and nursing home visitations, school and civic events in NE Florida and South Georgia.
- · Secretary – 1995
- · Vice President – 1996-2001 – booked all events and clowns.
- · President – 2002 – Hosted WORLD CLOWN ASSOCIATION CONVENTION in Jacksonville, Fl
- Associations: Member of South East Clown Association and World Clown Association
SALON SUPERVISOR
REGIS CORPORATION
08.1989 - 09.1993
- Coached and trained employees to optimize performance and achieve demanding business objectives.
- Oversaw assigned salons - employee performance, facility cleanliness, and sales.
- Built business through commitment to excellent customer service, resulting in customer loyalty and retention.
- Traveled from Salon to Salon to supervise daily salon operations, recruiting, hiring firing Managers and Stylists Personal territory consisted of Salons from Jacksonville to Pensacola, Florida and as far south as Orlando.
- Trained Managers and Staff with 6 Hour Customer Service presentation, “The Regis Way”
- Emphasized Customer Service, Professionalism and Education
- Set example for Professionalism and Quality Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs
- Maintained clean and well-organized production areas
- Evaluated employee performance and coached and trained to improve weak areas
- Achieved results by working with staff to meet established targets
- Maintained compliance with company policies, objectives, and maintained goals.
- Maintained general appointment calendar and set shift schedules
- Managed cash flow, business transactions, banking, and accounting processes
- Handled employee scheduling and coverage needs during business hours
- Controlled inventory by tracking expenses, purchases, and shelf stock
- Oversaw salon employee performance, facility cleanliness, and sales
- Established positive workplace culture that fostered teamwork, open communication, and professional growth among staff members
- Maximized business efficiency by completing thorough and accurate daily management tasks such as overseeing registers, organizing inventory, and delegating tasks
- Managed financial aspects of salon, including budgeting, payroll processing, and inventory management
- Worked to continuously increase salon business through effective sales, service, and operations policies
Salon Manager/Cosmetologist/Stylist Manager
REGIS HAIRSTYLISTS CORPORATION
03.1982 - 09.1989
- REGIS COROPRATION (REGIS HAIRSTYLISTS)
- Emphasis on Customer Service Manager - Opening/closing salon, maintaining balanced payroll and cost-efficient inventory
- Hiring and training staff, promoting high levels of Customer Service, and releasing employees when necessary
- Planning and executing Salon Promotions both inside and away from Salon (to include but not limited to promotions and fashion shows in Mall, and schools, other stores and/or nightclubs
- Salon Maintenance and any/all responsibilities of Salon Business
- Oversaw salon employee performance, facility cleanliness, and sales Maintained general appointment calendar and set shift schedules
- Managed cash flow, business transactions, banking, and accounting processes
- Built business through commitment to excellent customer service, resulting in customer loyalty and retention
- Handled employee scheduling and coverage needs during business hours
- Worked to continuously increase salon business through effective sales, service, and operations policies
- Grew customer numbers and boosted loyalty with strategic engagement and mark
- Started with 15 stylists, had 45 stylists, 3 nail techs and 2 receptionists, when promoted to Supervisor
- Oversaw salon employee performance, facility cleanliness, and sales
- Maintained general appointment calendar and set shift schedules
- Controlled inventory by tracking expenses, purchases, and shelf stock
- Established positive workplace culture that fostered teamwork, open communication, and professional growth among staff members
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow
- Optimized work shifts, managed staff schedules, and ensured adequate coverage during peak hours to maintain exceptional customer service levels
- Maintained clean and welcoming salon environment through regular maintenance, organization, and attention to detail
- Coached and trained employees to optimize performance and achieve demanding business objectives
Cosmetologist/Stylist
REGIS HAIRSTYLISTS CORPORATION
01.1982 - 03.1982
- · Full Service Hairstylist – Make-up, Color, Cutting, Styling, and Perming Hair for male and female customers
- Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
- Kept work areas, tools, and equipment clean and properly sanitized
- Developed strong rapport with clientele through consistent high-quality service, resulting in repeat business and referrals.
- Work three months and was asked for my application to Manage Regis Hairstylists/Face Factory Cosmetics at Regency Square Mall
Education
BARBER TECHNIQUES
ROFFLER BARBER COLLEGE
Jacksonville, FlCosmetology
NB Forrest High School
Skills
Friendly, Positive Attitude
Timeline
Cosmetologist/Stylist
J C Penney Hair Salon
11.2023 - Current
VOLUNTEER CLOWN
Gator Clowns of Jacksonville
12.1995 - 08.2004
SALON SUPERVISOR
REGIS CORPORATION
08.1989 - 09.1993
Salon Manager/Cosmetologist/Stylist Manager
REGIS HAIRSTYLISTS CORPORATION
03.1982 - 09.1989
Cosmetologist/Stylist
REGIS HAIRSTYLISTS CORPORATION
01.1982 - 03.1982
BARBER TECHNIQUES
ROFFLER BARBER COLLEGE
Cosmetology
NB Forrest High School
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