Susan Lowe
Fiduciary Officer
Greensboro,NC
Summary
Twenty years working in the wealth management industry. A diverse background in finance and fiduciary services, having started in Private Banking; Financial Advisor with Morgan Stanley and Trust Administration. The past 16 years have been focused on managing a broad range of fiduciary accounts including agency, personal trusts, IRA's, Special Needs, Guardianships and Foundations, Financial and Estate Planning. Making the client at the forefront in every decision made.
Overview
2
2
Certifications
10
10
years of post-secondary education
17
17
years of professional experience
Work History
Fiduciary Officer
First Citizens Bank & Trust Company
Greensboro, NC
03.2017 - Current
- Engaged in fiduciary decision-making by executing terms of any document in which First Citizens serves as trustee, guardian or agent. Administer more complex fiduciary accounts and ensure compliance with all legal and fiduciary regulations, policies and procedures. Manages diverse book of business with varying account types.
- Understand and interpret legal and fiduciary documents.
- Ensure all trust administrative duties are completed effectively and efficiently.
- Partnered with other wealth team members to help drive fiduciary new business and onboarding.
- Escalate matters to various internal partners including Risk Oversight, legal and compliance.
- Handle risk management and resolution of legal and compliance-related issues for assigned accounts. Communicates with clients, solves problems and escalates anticipated or known client issues/concerns.
- Meet with clients face-to-face on WebEx. Cultivate networks through external Centers of Influence.
- Customize customer communications for presentations to provide fiduciary advice; introduce planning concepts to meet client needs. Prepare appropriate analysis and recommendations for committee review.
- Assess and effectively manage all risks associated with business and account activities to ensure adherence to FCB's Risk Management policies. Actively participate in Committee meetings to discuss new business, terminations, discretionary distributions and other issues as necessary.
- 153 Accounts
- $72M AUM
Trust Administrator II Philanthropic
Wells Fargo
Winston Salem, NC
06.2016 - 03.2017
- Trust administration duties for Philanthropic accounts. Managed trust assets for both donor and charities and scholarship awardee. Worked with other relationship team to set up, administer, terminate and distribute complex account types. Communicated with beneficiaries, accountants or attorneys related to client accounts as part of day-to-day administration. Reviewed and interpreted legal documents.
- Served as point of contact for client and other internal team members.
- Ensure trust administration duties completed such as comprehensive review and interpretation of governing trust and account documents, cash management, trouble shooting and proper imaging.
- 289 Accounts
Personal Trust Administrator
Comerica Bank & Trust
Boca Raton, FL
05.2014 - 01.2016
- Managed personal trust accounts in accordance with terms of various governing documents and applicable state statute. Performed annual account reviews and Reg 9 reviews. Cash management. Execute procedures to open/close/transfer accounts. Client budgeting. Monitor account alerts.
- Consulted with strategists to assess objectives and discuss optimal strategies.
- Proved successful under tight deadlines and fast-paced atmosphere.
- Developed and maintained courteous and effective working relationships.
- 264 Accounts
- $302M AUM
Financial Advisor/Personal Trust Administration
Morgan Stanley
Boca Raton, FL
06.2004 - 05.2014
- Review daily trial balance, including securities, distributions and contribution transactions.
- Document and review requests for discretionary distributions. Review set up of new personal trust accounts.
- Work with investment strategist to develop appropriate investment objective. Review accounts that are opening and closing to determine if necessary documents are received.
- Follow up with account transfer group to track all account opening and closing transfer activity. Review and interpret Wills and Trust agreements.
- Responsible for overall trust account servicing, including initial and ongoing account reviews, discretionary distribution reviews, relationship building with advisors, clients and attorneys. Research legal issues.
- Assist in with sales process for Personal Trust.
- Actively participate in Committee meetings to discuss new business, terminations, discretionary distributions and other issues as necessary.
- Assisted with management of over 400 accounts
- Guided clients through compiling important financial histories and documentation for evaluation.
- Expanded customer base through community events and strategic business partnerships.
- Educated clients on various financial matters and provided professional recommendations on investment opportunities, products and services based on each clients' individual needs.
- Prepared for and coordinated marketing events, created marketing compliance documentation and managed event marketing reimbursement to increase customer base and grow revenue.
Education
Bachelor of Science - Accounting And Business Management
Guilford College
Greensboro NC 05.1992 - 07.1997
Associate of Arts - Management
Guilford College
Greensboro, NC 05.1992 - 07.1997
Skills
Analytical
undefinedCertification
Cannon Trust I
Timeline
Fiduciary Officer
First Citizens Bank & Trust Company
03.2017 - Current
Trust Administrator II Philanthropic
Wells Fargo
06.2016 - 03.2017
Personal Trust Administrator
Comerica Bank & Trust
05.2014 - 01.2016
Financial Advisor/Personal Trust Administration
Morgan Stanley
06.2004 - 05.2014
Bachelor of Science - Accounting And Business Management
Guilford College
05.1992 - 07.1997
Associate of Arts - Management
Guilford College
05.1992 - 07.1997
Cannon Trust II
Cannon Trust I
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