Summary
Overview
Work History
Education
Skills
Timeline
Generic

Susan Lykins

Spokane

Summary

Dynamic administrative professional with a proven track record excelling in customer service and data management. Recognized for enhancing client processing efficiency and fostering strong client relationships. Proficient in Microsoft Excel and skilled in critical thinking, ensuring meticulous documentation and recordkeeping in fast-paced environments.

Overview

28
28
years of professional experience

Work History

Admimistrative Assistant

Royal Park Retirement Center
03.2023 - Current
  • Answer multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintain confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Deliver excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Ensure accurate record-keeping with diligent data entry and database management for vital company information.
  • Promote a positive work environment through effective communication skills and fostering professional relationships among colleagues.

Front Desk Receptionist

Riverview Retirement Commnity
03.2021 - 03.2023
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Scheduled, coordinated and confirmed appointments and meetings.
  • Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
  • Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.

Sr. Homeowners Claims Examiner

Safeco Insurance Company
06.1997 - 11.2013
  • Handled sensitive information with discretion, ensuring confidentiality of personal and financial details for claimants throughout the claims examination process.
  • Utilized analytical skills to evaluate medical bills for accuracy and appropriateness of charges before approving payments as part of the claims process.
  • Participated in cross-functional team meetings to address organizational challenges related to claims management and develop solutions collaboratively.
  • Reduced claim processing time by implementing efficient workflow strategies and prioritizing tasks effectively.
  • Maintained detailed records of all claims activities, ensuring compliance with regulatory requirements and company policies.
  • Provided exceptional customer service by empathetically addressing claimants'' concerns and effectively explaining the claims process to them.
  • Assisted homeowners by coordinating vendor services, emergency repair, cleaning and contractors.

Education

BBA - Business Administration

Eastern Washington University
Cheney, WA

Bachelor of Arts - Liberal Studies

Eastern Washington University
Cheney, WA

Skills

  • Customer service excellence

  • Data entry

  • Computer skills

  • Office administration

  • Administrative support

  • Time management

  • Microsoft Excel

  • File organization

  • Microsoft outlook

  • Customer and client relations

  • Computer proficiency

  • Filing

  • Customer relations

  • Clerical support

  • Critical thinking

  • Microsoft Word

  • Strong problem solver

  • Scheduling

  • Documentation and recordkeeping

  • Excel spreadsheets

  • Dedicated team player

  • Scheduling and calendar management

  • Database entry

  • Professional communication

  • Office management

  • Customer service

Timeline

Admimistrative Assistant

Royal Park Retirement Center
03.2023 - Current

Front Desk Receptionist

Riverview Retirement Commnity
03.2021 - 03.2023

Sr. Homeowners Claims Examiner

Safeco Insurance Company
06.1997 - 11.2013

BBA - Business Administration

Eastern Washington University

Bachelor of Arts - Liberal Studies

Eastern Washington University

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Susan Lykins