Susan Maddaloni
Bluffton,SC
Summary
Extensive experience as an administrate assistant. Demonstrated capacity to collaborate professionally with staff, clients, consultants and vendors. Proven track record of working independently and exhibiting mature judgment within a team-oriented environment. Excellent organizational, time management and communication abilities.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Legal Administrative Assistant
Horton & Associates, LLC
08.2023 - 03.2025
- Greet clients and ensure that they receive the best in customer care.
- Ensure the office is presentable at all times and prepare conference rooms for client meetings
- Supported multiple attorneys simultaneously by efficiently prioritizing tasks according to urgency or deadline requirements.
- Managed general clerical needs such as opening and closing files, scanning sheets and faxing documents.
- Facilitated clear communication between clients and attorneys by acting as a liaison to ensure all parties were informed of updates or changes.
- Prepared drafts of forms, letters and agreements for legal staff use.
- Scheduled and coordinated meetings between legal teams and clients.
- Kept office efficient and organized by managing tasks such as supply restocking and general upkeep without oversight.
- Screened phone calls to effectively handle less important inquiries and keep senior staff free for more important matters.
- Helped with intake of new clients and materials by setting up files and documenting important information.
- Provided exceptional customer service when interacting with clients fostering strong relationships and positive outcomes.
- Managed accounts and client records of clients, observing confidentiality, and extreme discretion.
- Handled high volumes of incoming calls professionally while directing inquiries to appropriate personnel within the firm.
- Increased productivity by anticipating attorney needs and providing proactive support in various administrative tasks.
Guest Relations Manager
Luxury Simplified
11.2022 - 04.2023
- Managed challenging situations with professionalism and diplomacy, maintaining positive relationships with guests even during difficult circumstances.
- Monitored guest services personnel for efficiency and accuracy of response to guest complaints.
- Enhanced guest satisfaction by promptly addressing and resolving all concerns and complaints.
- Oversaw regulated greeting and internal processing of guests upon arrival.
- Streamlined check-in processes, reducing wait times and improving overall guest satisfaction.
- Developed and maintained strong partnerships with local attractions and tour operators to provide diverse activity options for guests during their stay.
- Maintained detailed records of guest preferences, enabling tailored service offerings upon future visits.
- Monitored guest feedback, using to improve service and departmental operations.
- Remained available 24 hours daily to respond to guest needs, complaints, or inquiries.
- Monitored online reviews and feedback, identifying areas for improvement and implementing changes accordingly.
- Planned and implemented promotional activities to increase customer satisfaction.
- Responded to incoming guests, telephone calls, and email inquiries with efficiency and professionalism.
- Assisted guests with check-ins, account inquiries, and any additional services needed.
- Greeted guests upon arrival and offered assistance.
- Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
- Greeted and assisted guests by gathering information pertaining to reservations or requests.
- Solicited and reviewed guest feedback and promptly resolved complaints.
Licensed Realtor
Charter One Realty
07.2022 - 11.2022
- Compared recently sold area properties to determine competitive market prices.
- Enhanced overall efficiency by implementing time-saving tools such as CRM software to better manage client relationships.
- Developed strong rapport with clients by actively listening to their concerns, fostering trust in the buying/selling process.
- Provided after-sale support to ensure client satisfaction and encourage long-term relationships for future transactions.
- Strengthened client relationships with consistent communication, leading to higher customer satisfaction rates.
- Prioritized attention to detail when preparing documents and contracts, minimizing errors that could delay closings or cause dissatisfaction among clients.
- Advised sellers on effective home staging techniques that resulted in more attractive listings for potential buyers.
- Coordinated open houses and property showings, resulting in faster sale times and increased buyer interest.
- Coordinated appointments to show tenants and buyers prospective homes.
- Conducted weekly open houses and provided feedback to sellers on potential buyers.
Client Services Concierge
Luxe Lowcountry LLC
05.2021 - 11.2022
- Managed preferred local vendor list to recommend to new homeowners
- Organized calendars with high level of attention to detail and the ability to multitask
- Provided MLS searches and reports to update clients as needed
- Ensured consistent communication with designated Realtor
- Ordered/delivered amenities with notecard and residence inspection
- On call for all special requests and open house/broker events
Mobile Notary
Devon Hill Enterprises
03.2020 - 05.2021
Concierge and Membership Services
Berkeley Hall Club
01.2019 - 03.2020
- Assisted guests with special needs or requests, demonstrating empathy and understanding in every interaction.
- Maintained front desk's concierge book to provide visitors with access to relevant local information.
- Addressed customer inquiries with timely and professional responses via phone, email and in-person interactions.
- Greeted guests upon arrival and offered directions to key amenities to cultivate quality hotel experiences.
- Maintained detailed knowledge of local attractions, events, and services to better assist guests in making informed decisions.
- Supported event planning including annual golf tournament, contributing to the successful execution of memorable occasions.
- Coordinated transportation arrangements for guests, leading to seamless travel experiences.
- Enhanced guest experience by providing personalized recommendations for dining and entertainment.
- Conducted tours of property enhancing guests' understanding and enjoyment of location.
- Responded to guest inquiries and complaints, resolving issues to maintain high service standards.
- Developed relationships with local businesses to secure discounts and special access for guests.
- Facilitated smooth check-in and check-out processes, minimizing wait times and improving guest satisfaction.
- Created welcoming and comfortable environment for guests.
- Assisted guests with variety of services and local attraction information.
- Managed check-in and check-out procedures for guests.
- Scheduled and confirmed restaurant reservations for guests.
Office Administrative Assistant
ATLANTIC PERSONNEL INC.
05.2017 - 12.2018
- Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Managed filing system, entered data and completed other clerical tasks.
Donor Services Associate
Community Foundation of the Lowcountry
10.2015 - 05.2017
- Processed all gifts received including cash, credit, stock and other gifts making certain all gifts are credited to correct funds and accounts.
- Prepared acknowledgement letters for all gifts with proper IRS required wording per gift type.
- Managed grant distribution from funds, ensuring all proper due diligence is correctly performed and documented.
- Acted as liaison with Board of Trustees, committees, various agencies and constituents.
- Responsible for processing gifts from field of interest funds and serve as donor ombudsman.
- Actively supported and participated in fundraising events with local charities.
Global Buyer/Strategic Vendor Manager
MD Events
03.2014 - 02.2015
- Sourced venues worldwide for clinical meetings/conferences of pharmaceutical, biotech and clinical research companies.
- Managed contract negotiations and PhRMA Code compliance guidelines.
- Developed and maintained excellent and professional working relationships with hoteliers, national hotel sales offices, tourist/convention visitor bureaus and other supplier partners.
- Participated in trade shows and conferences to stay informed of the latest industry developments and maintain a strong professional network.
- Increased supplier efficiency by negotiating contracts and maintaining strong relationships with vendors.
- Achieved cost savings by identifying opportunities for consolidation and bulk purchasing across departments.
- Oversaw purchasing process from initiating requests to finalizing contracts to deliver smooth transaction.
- Continuously monitored industry trends to identify new supply sources that could potentially improve overall procurement efficiency.
- Reviewed legal documents such as contracts and non-disclosure agreements to ensure compliance with company policies.
- Played key role in contract negotiations, achieving favorable terms that supported company's budgetary objectives.
- Implemented vendor management program, leading to improved service levels and cost savings.
Sourcing Manager/Procurement Specialist
American Express
08.2007 - 11.2013
- Pharmaceutical Specialist : virtual office
- Calculated and reported actual and projected sourcing savings by spend categories.
- Dedicated to Johnson & Johnson account managing approximately 100 – 150 hotel contracts per year for groups of 10 to 1500 + attendees.
- Provided in depth consultation to the meeting owners with appropriate recommendations.
- Built and maintained strong client relationships to meet timeline deliverables and exceed client service level agreements.
- Ensured client is thoroughly informed and properly represented in financial policies and legal addendum compliance for all meetings including HCP guidelines.
- Qualified meeting objectives to ensure RFPs were sent to suitable hotels through online sourcing tools CVENT and Starcite.
- Implemented risk mitigation strategies to minimize potential disruptions in the supply chain.
- Evaluated supplier proposals to identify best-fit partners based on quality, service, and pricing factors.
Skills
- File management
- Proofreading
- Notary public
- Customer service
- Time management
- Microsoft Office Suite
- Professional communication
- Scheduling and calendar management
Certification
- South Carolina Realtor #130173 National Association of REALTORS Issued Jul 2022 - current
- Notary Public South Carolina Secretary of State Issued Aug 2016
Affiliations
- Junior League of Savannah Jul 2019 - Sep 2022
- Hilton Head / Bluffton Chamber of Commerce Leadership Jul 2017 - May 2018
Timeline
Legal Administrative Assistant
Horton & Associates, LLC
08.2023 - 03.2025
Guest Relations Manager
Luxury Simplified
11.2022 - 04.2023
Licensed Realtor
Charter One Realty
07.2022 - 11.2022
Client Services Concierge
Luxe Lowcountry LLC
05.2021 - 11.2022
Mobile Notary
Devon Hill Enterprises
03.2020 - 05.2021
Concierge and Membership Services
Berkeley Hall Club
01.2019 - 03.2020
Office Administrative Assistant
ATLANTIC PERSONNEL INC.
05.2017 - 12.2018
Donor Services Associate
Community Foundation of the Lowcountry
10.2015 - 05.2017
Global Buyer/Strategic Vendor Manager
MD Events
03.2014 - 02.2015
Sourcing Manager/Procurement Specialist
American Express
08.2007 - 11.2013
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