Summary
Overview
Work History
Education
Skills
Timeline
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Susan Maly

Texas City,TX

Summary

Experienced with cash handling, customer service, and transaction processing in fast-paced retail settings. Utilizes strong communication skills and attention to detail to ensure customer satisfaction and operational efficiency. Track record of maintaining accuracy and resolving conflicts smoothly.

Dedicated Cashier experienced in high-end retail operations. Professional and friendly with remarkable customer service and sales abilities. Bringing experience and product knowledge to exceed revenue goals.

Overview

10
10
years of professional experience

Work History

Cashier

McCoy's
04.2022 - 08.2025
  • Processed customer transactions accurately and efficiently using point-of-sale systems.
  • Assisted customers with inquiries, providing exceptional service and support.
  • Maintained cleanliness and organization of checkout area to enhance customer experience.
  • Collaborated with team members to ensure smooth operation during peak hours.
  • Handled cash and credit card payments while adhering to company policies.
  • Learned product knowledge to assist customers in making informed purchasing decisions.
  • Monitored inventory levels at the register, reporting shortages as necessary.
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Built relationships with customers to encourage repeat business.

Store Manager

Advanced Auto Parts
04.2015 - 02.2022
  • Oversaw daily store operations, ensuring optimal inventory management and customer service excellence.
  • Trained and mentored staff on sales techniques and product knowledge to enhance performance.
  • Implemented visual merchandising strategies to improve store aesthetics and drive customer engagement.
  • Analyzed sales data to identify trends, adjust stock levels, and maximize profitability.
  • Developed staff schedules, optimizing coverage during peak hours for improved service delivery.
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Assisted with hiring, training and mentoring new staff members.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Completed point of sale opening and closing procedures.
  • Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.

Education

High School Diploma -

LaMarque High School
La Marque, TX

Skills

  • Customer service
  • Customer assistance
  • Work ethic and integrity
  • Patience and empathy
  • Cash handling
  • Cleaning and sanitizing
  • Money handling
  • Customer service excellence
  • Customer relations

Timeline

Cashier

McCoy's
04.2022 - 08.2025

Store Manager

Advanced Auto Parts
04.2015 - 02.2022

High School Diploma -

LaMarque High School

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