Susan Manas
Magna,UT
Summary
Focused professional with several years of success in leadership and staff supervision. Successful at promoting improvements in customer relations, administrative quality and project management. Top-notch professional at communicating with customers and employees to solve problems.
Overview
2
2
years of professional experience
Work History
Supervisor of Operations
Hudson retail
College Park, GA
11.2022 - 08.2024
- Oversaw daily operations of the department, including personnel management, budgeting and scheduling.
- Coordinated with other departments to ensure smooth flow of work processes and communication.
- Developed and implemented policies and procedures for efficient workflow.
- Ensured compliance with all applicable laws, regulations, and standards.
- Provided training and guidance to team members on operational procedures and best practices.
- Maintained accurate records for tracking progress and performance of team members.
- Monitored employee productivity levels to identify areas for improvement or additional resources needed.
- Resolved customer complaints in a timely manner while maintaining high customer satisfaction ratings.
- Conducted regular reviews with team members to assess their performance and provide feedback as needed.
- Analyzed data to identify trends in customer needs, product demand or operational efficiency opportunities.
- Presented performance and productivity reports to supervisors.
Cashier
BJ's Wholesale
Conyers, GA
04.2022 - 10.2022
- Greeted customers and answered any questions they had about the store's products and services.
- Verified that customers were of legal age to purchase alcohol or tobacco products.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
- Issued receipts, refunds, credits or change due to customers.
- Stocked shelves with merchandise when needed.
- Answered customer inquiries regarding store policies and procedures.
Education
High School Diploma -
University of Utah
Salt Lake City, UTSkills
- Maintenance Oversight
- Program Planning
- Team Development
- Performance monitoring
- Workflow Optimization
- Multi-site operations
- Staff Development
- Staff Management
- Operations Monitoring
Timeline
Supervisor of Operations
Hudson retail
11.2022 - 08.2024
Cashier
BJ's Wholesale
04.2022 - 10.2022
High School Diploma -
University of Utah
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