Susan Manas
Salt Lake City,UT
Summary
Dynamic leader with a proven track record at Hudson, enhancing team productivity and customer satisfaction through effective operations management and staff training. Skilled in strategic planning and conflict resolution, achieving significant improvements in workflow optimization. Demonstrates exceptional coaching abilities and a commitment to operational excellence, fostering employee motivation and performance.
Overview
7
7
years of professional experience
Work History
Supervisor of Operations
Hudson
11.2022 - 08.2024
- Evaluated staff performance regularly, offering constructive feedback designed to promote growth within their roles.
- Achieved high levels of customer satisfaction with consistent attention to detail and effective communication skills.
- Established clear expectations for team members, fostering a positive work environment through open communication and accountability.
- Adapted quickly to changing business needs, ensuring the operations team was always prepared for any shifts in demand or industry trends.
- Developed and implemented training programs for new hires, improving overall team productivity and performance.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Acted as a liaison between upper management and staff members, effectively communicating expectations from both parties while addressing any concerns that arose during operations.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Analyzed and reported on key performance metrics to senior management.
Cashier
Bjs
04.2022 - 10.2022
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Loader
UPS
11.2021 - 03.2022
- Loaded and unloaded pallets quickly and safely, managing work load priorities.
- Contributed to overall warehouse operations by assisting with various tasks as needed, fostering a collaborative work environment.
- Maintained a safe work environment with proper handling techniques and adherence to safety protocols.
- Lifted and slid packages weighing up to 70 pounds on conveyor belts to transport items.
After-School Tutor
Asian Association
08.2019 - 08.2020
- Improved students'' overall academic performance by providing one-on-one tutoring in various subjects.
- Assisted students with homework assignments, ensuring timely completion and thorough understanding of concepts.
- Motivated students towards learning and studying to build self-confidence and reduce fear of failure.
- Provided homework assistance using specific curriculum and materials.
- Introduced creative learning strategies that catered to diverse learner needs, enhancing overall educational experience.
- Collaborated with students to complete homework assignments, identify lagging skills, and correct weaknesses.
- Monitored student progress and provided feedback and support.
- Assisted students in developing study skills and strategies.
- Worked closely with students on specific class struggles, closely reviewing materials and assignments to offer targeted help.
- Led tutoring workshops for groups of students with related tutoring needs.
Package Handler
Madbrook
03.2018 - 07.2018
- Followed safety regulations to maintain safe work environment.
- Improved package handling efficiency by implementing proper sorting and organizing techniques.
- Maintained a safe work environment by adhering to company policies and guidelines for proper lifting techniques.
- Reduced damage rates for packages through careful handling and adherence to safety protocols.
Sales Associate
Paradise
02.2019 - 08.2019
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
Cashier Team Lead
Little Caesars Pizza
02.2017 - 03.2018
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Assisted customers by answering questions and fulfilling requests.
- Communicated with customers and team members to solve problems.
- Processed both cash and card purchases and returns.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Balanced cash drawers at the end of each shift, ensuring accuracy in financial reporting.
- Resolved customer complaints professionally, maintaining a positive brand image and fostering customer retention.
- Developed strong relationships with repeat customers through friendly service interactions.
- Restocked and organized merchandise in front lanes.
Education
High School Diploma -
University of Utah
Salt Lake City, UTSkills
- Customer service
- Team leadership
- Conflict resolution
- Team development
- Goal setting
- Maintenance oversight
- Workflow optimization
- Coaching and mentoring
- Task delegation
- Operational planning
- Operations management
- Problem-solving
- Strategic planning
- Staff management
- Staff training
- Performance management
- Policies and procedures implementation
- Employee motivation
Timeline
Supervisor of Operations
Hudson
11.2022 - 08.2024
Cashier
Bjs
04.2022 - 10.2022
Loader
UPS
11.2021 - 03.2022
After-School Tutor
Asian Association
08.2019 - 08.2020
Sales Associate
Paradise
02.2019 - 08.2019
Package Handler
Madbrook
03.2018 - 07.2018
Cashier Team Lead
Little Caesars Pizza
02.2017 - 03.2018
High School Diploma -
University of Utah
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