Susan Maresca Gang

• Responsible for all aspects of Warehouse-to-Ship workstream. Visited domestic manufacturing plant, participated in conference room pilot to guide end-users through test scripts for manufacturing & warehouse operations. Processes included items, lot number, serial number, supplier portal, ASN/EDI receiving, putaway, batches, pick list, pack list, shipping, scanners, Eagle/label printing, cross-docking, container management, bill of materials, bill of lading, MRP, work centers, production lines, raw materials/WIP/Finished goods, physical Inventory, cycle counts, tags, CAD Integration, and Ujigami MES Integration.

• Oversaw program consisting of Anaplan experts, architects, and functional retail planning consultants to deliver initial prototype of two different P&L models. Acted as Columbus Consulting program manager counterpart to Deloitte team. Collaborated with business leadership to set priorities based on business needs, resource capacity and risk exposure. Project was downsized due to budget constraints.

• Authored a ground-up digital systems architecture for the business model envisioned for Bed, Bath & Beyond (BBBY) post-bankruptcy; collaborated with CEO and analyzed all documentation in Intralinks data room. Interweave lost stalking horse position and bid to Overstock.com.

• Rescued eCommerce re-platform project and drove to finish line given hard external time constraints and inexperienced internal resources.
• Evaluated and selected Salesforce managed services partner, oversaw onboarding and site stabilization.
• Delivered conceptual eCommerce dropship/marketplace architecture with four solution options to enable expanded product assortment without owning inventory.
• Established a culture of continuous improvement within the IT department through regular performance evaluations and skill development opportunities. Implemented best practices and standard operating procedures.

• Led multi-phase rollout of IFS ERP system to six domestic business units in multiple states.
• Single point-of-contact to executive leadership group, created and delivered presentations to IT Steering Committee. Performed all aspects of program management.
• Partnered with new-in-role CIO to select systems integrator (RSM) and develop multiple implementation strategies for consideration.
• Developed and delivered change management road show to all business units.

• After conducting systems and IT assessment and SWOT analysis, selected and implemented Sage Intacct to support business model
• Developed IT strategic roadmap for 2019/2020 to align with business growth objectives.
• Led all aspects of IT; remediated, secured and stabilized fragmented IT infrastructure across five geographical sports divisions, implemented strategic AWS cloud architecture, safeguarded and stabilized mission-critical player registration system. Managed vendors and conducted multiple product evaluations.
• Spearheaded digital transformation efforts to increase efficiency, productivity, and customer satisfaction levels.

• Authored conceptual customer-centric application architecture to support and scale the business model
• Assisted CIO with software assessment, new software selection and selection/hiring of systems integration partner.
• Accepted role of Director of Architecture, Integrations & Analytics during implementation which required effective interaction with multiple vendors and the senior leadership team.
• Led architecture, conversion and enterprise systems integration through design and testing for Release 1. Oversaw implementation of new Dell Boomi middleware component in infrastructure to enable systems integration testing (SIT) to start on time.

• Led Infor Cloudsuite financials implementation as part of strategic business transformation initiative.
• Interacted with multiple executives from the client, vendor partners and auditing firm.
• Proactively identified conversion and implementation risks related to methodology, project team and executive sponsorship. Met with internal auditors' multiple times to share findings and remedies.

• Acted as Head of IT and executive relationship manager during late stages of LOFT acquisition by Ascena Retail Group. Assisted Ascena's CIO in managing the transition and absorbing Ann Taylor's IT team into a shared services model across Ascena.
• Lead AT's executive team in rationalizing IT portfolio for fiscal year 2018. Provided C-suite with strategic customer experience thought leadership.

• Trusted advisor to JP Morgan Intelligent Solutions' managing directors to assist in growth of Big Data Center of Excellence (BDCOE). The BDCOE was formed to monetize wholesale and retail data ingested from multiple business units across the bank through a data ingestion pipeline.
• Maintained up-to-date knowledge of industry trends to identify potential areas of growth or improvement within the organization's programs portfolio. Provided IT process and operational guidance to help mature the BDCOE's ability to deliver solutions with speed to market. Recruited and interviewed data scientists.

• Executive leadership advisor for optimizing people, process and technology for leading brand retailers.
• Developed and nurtured multiple synergistic referral partnerships, both Tier 1 and boutique-level professional service firms. Omnichannel customer experience thought leader.

• Conducted a COBIT assessment of this $400M nonprofit's project management activities and recommended establishment of an enterprise PMO. Defined PMO mission, strategy and critical success factors. Educated executive team on KPI's to measure ROI on technology investments.
• Created roadmap for PMO and IT org designs, structure, governance, process controls, accounting and measurement to improve alignment, accountability, standardization, consistency, discipline and project completion.
• Assisted in interviewing and hiring permanent FTE and transitioned the role.

Target - Engagement Manager

• Responsibility for IT relationship management with key Target executives and delivery of new and existing services within Target's Testing Center of Excellence (TCOE), which spanned Minneapolis, Bangalore and Chennai. Led the launch of risk-based testing.
• Elevated trust and confidence of client within two weeks of onsite deployment which resulted in a renewed partnership. Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.

• Led a blended team of 50 consultants/employees in a $22M global SAP Retail program to implement FICO and Core Merchandising for this $2B retailer with 1100+ stores in the US and Canada.
• Facilitated stakeholder communication, leading to improved alignment between business objectives and program goals.
• Recommended implementation/rollout strategy for Master Data and Core Merchandising modules to reduce risk and maximize efficiency in sourcing, logistics and pricing.

• Managed complex engagements involving multiple teams and large budgets, consistently meeting or exceeding expectations.
• Led managed application services pilot and drove all aspects of program management. Single-point-of-contact for Citibank directors. Managed services included maintenance, development and full product ownership of application portfolio for US Retail bank.

• Provided vision and leadership for the development and implementation of information technology initiatives that aligned with the company's mission, objectives, and strategies.
• Improved lead generation YOY from direct response website.
• Optimized IT infrastructure performance by conducting thorough capacity planning analyses guaranteeing scalability during peak demand periods. The initiative enabled enterprise-wide connectivity and resulted in savings of $175K annually.
• Mentored junior team members to enhance skills development, fostering a culture of continuous learning and improvement. Developed team to assess and deploy solutions from an enterprise architecture and end-to-end business process paradigm,

• With only three-week's notice from the CEO, nailed most complex career challenge by scaling from a single tier web site on a shared server to a high transaction, highly available architecture to support company's Super Bowl XLIII ad campaign.
• Led national team of experts, used load testing techniques and content delivery network (Akamai) to cache video of NBC TV direct response commercial. Website performed seamlessly during live broadcast despite a DDOS attack which was successfully blocked.

Senior Director IT, Global Sourcing

• Responsible for delivery of IT corporate sourcing projects; developed business cases and negotiated executive alignment across corporate and brand leaders to implement sourcing projects with highest Gap Inc enterprise ROI.

Division CIO. Forth & Towne

• Created IT roadmap for 19-store startup division targeting baby boomer women.
• Improved stability of store operations by standardizing POS and wireless technology. Delivered store-based call center increasing revenue by $2M annually.

Director IT, Supply Chain

• Delivered sustained process and technology improvements in first 90 days, established IT as a strategic business partner, improved perception of customer service resulting in 'NYPD turnaround'. Streamlined operations for increased efficiency with process improvements and automation.
• Established IT Steering Committee, led all aspects of IT for New York Product Development office and Miami sourcing office, consisted of providing regional IT services to four brands and 750+ business users.
• Led team in delivering PLM solution for shrinking the product development pipeline, from inspiration to concept, color management, sketching, tech design/CAD/Accumark/u4ia, sampling, fit, pre-production, sourcing, and production; delivered proof of concept technologies for sketching on tablets and fitting on virtual avatars.
• Led NY team to replicate product development IT tools and operations in London to enable improved relevancy to local market styles and trends.