Summary
Overview
Work History
Education
Skills
Timeline
Generic

Susan Margheim

Frisco,TX

Summary

Enthusiastic Sales professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue.

Delivers top producing results with over 25 years' experience, focused on client and organizational development, contract and account management, business operations and marketing communications.


Overview

25
25
years of professional experience

Work History

Client Solutions Executive/ Lead Market Development Manager

AT&T
01.2016 - Current
  • Managed activities and sales strategy for Group Purchasing Organizations (GPO) and Cooperative Purchasing partnerships that constructed unique solutions for Healthcare/Enterprise clients and Governmental agencies
  • Initiated and implemented improved sales processes to drive better customer experience and improve sales timelines contributing to record growth
  • Successful training, managing, coaching for sales staff interacting at all levels of organization and public

Key Accomplishments:

  • Exceeded Gross Adds/ Revenue growth targets; ranging from 51% to over 900% across GPO/Cooperative Contracts
  • Developed target strategies for key accounts within GPO/ Cooperatives, driving explosive growth
  • Ability to traverse the Cooperative Purchasing/ Group Purchasing arena across Government & Education, Healthcare and Enterprise customers
  • Attributed to all pillars across GPO/Cooperative contracts: Grow Revenue; Expand our Reach; and Improve Efficiency/Reduce Cost

Strategic Account Manager/ Client Solutions Executive

AT&T
01.2008 - 01.2016
  • Module management, direct sales to Enterprise customers for delivery of products/ services/solutions to solve customer's strategic business priorities with focus on mobility growth of 15% Year-over-Year, while protecting base/ reducing churn
  • Established client and market priorities to execute strategic course of action

Key Accomplishments:

  • Successfully negotiated and closed multi-million-dollar, multiple year contracts; revenue commitments ranging from $400K to $24M annually
  • Penetrated already saturated mobility industry; with revenue growth per account average of 18%
  • Top Sales Performer: Average attainment of 145% of quota 2008-2015
  • Sell to Excel Winner 2015

Global Account Manager

Cingular/ AT&T
01.2004 - 01.2008
  • Fostered the growth and further development for the direct sales of wireless voice and data technologies at top-tier Fortune 500 organizations


Key Accomplishments:

  • Grew revenue in largest Global account from $8M to $12M in new business
  • Frequently exceeded success factors related to results and performance, with multiple Cingular “Jack” awards

Corporate Account Executive/ Key Account Executive

Southwestern Bell/ Cingular
01.1998 - 01.2004
  • Sold wireless products on USAA campus supporting their corporate (disaster recovery) and employee programs
  • Provided Executive support for SBC corporate executives, board members and managed SBC employee program
  • Additional focus in Federal and State government accounts, plus K-12 School Districts

Key Accomplishments:

Exceeded 200% attainment at USAA to target

170% average attainment to target 2000-2004

Closed government contracts > $1M

Education

MS -

Gulf Coast Junior College

Skills

  • Cooperative Purchasing
  • Revenue Generation
  • Customer Experience/ Client Satisfaction
  • Develop Accounts and Relationships
  • Strong Communication and Interpersonal Skills
  • Strategic Thinker

Timeline

Client Solutions Executive/ Lead Market Development Manager

AT&T
01.2016 - Current

Strategic Account Manager/ Client Solutions Executive

AT&T
01.2008 - 01.2016

Global Account Manager

Cingular/ AT&T
01.2004 - 01.2008

Corporate Account Executive/ Key Account Executive

Southwestern Bell/ Cingular
01.1998 - 01.2004

MS -

Gulf Coast Junior College
Susan Margheim