Summary
Overview
Work History
Education
Skills
Timeline
Generic

Susan-Marie Brown

Site Operations Co-Ordinator
Lockport,IL

Summary

United States Air Force trained highly organized and detail-oriented professional with strong work ethic, self motivated and dedicated to proficiently achieving company goals. Highly dependable office management and administrative support skills aimed at developing and maintaining documentation systems and reporting, with a demonstrated ability to coordinate programs in various different satellite locations seamlessly. Possesses strong communication and interpersonal skills able to manage competing priorities and meet competing deadlines with creative problem solving and strong analytical, critical thinking skills. Easily adaptable and flexible style of working challenges relating to transporting food for feeding 6500 meals a day, to caring for hundreds of animals or moving USPS postal systems equipment. Excellent team building skills that promote a "Culture of Safety" and "Mutual Respect with Understanding". Working knowledge of Intelex, Cost-Point, MTESC Operations, Excel, and Postal One programs and complexities. Able to pass the highest level Security Clearances having worked for NSA, DIA, and other Government Agencies.

Overview

13
13
years of professional experience

Work History

Site Operations Coordinator

Amentum
06.2022 - Current
  • Developed comprehensive reports for senior management, enabling informed decision-making based on data-driven insights streamlining documentation and enhancing daily operations.
  • Managed safety projects and reporting timelines for successful completion, ensuring milestones were met and deadlines were adhered for implementation of new Amentum Safety initiatives in Intelex and EHS-930-1.
  • Improved team productivity with regular communication and progress updates, fostering a collaborative, respectful work environment across shifts and among Staffing and Postal agency partners.
  • Evaluated operational practices and identified improvement opportunities by establishing rapport with other SOCs to collaboratively work through challenges with new documentation on Injury Reports, Task Hazards, and Bow-Tie Risk assessment forms.
  • Enhanced operational workflows by maintaining well-organized documentation systems and updating records accurately, and in a timely manner.
  • Monitored performance metrics consistently and implemented corrective actions when needed, contributing to continuous improvement initiatives and implementing new ideas and safety challenges in the plant to devise increased awareness of how we are all responsible for the safety program and the welfare of the people we work with.

Production Floor Lead

Norgreen
05.2021 - 06.2022
  • Improved production efficiency by implementing lean manufacturing techniques and optimizing workflow processes.
  • Enhanced communication among team members for increased productivity and reduced miscommunications.
  • Implemented quality control measures to reduce product defects and improve overall product quality.
  • Mentored new employees, leading to a 50% decrease in onboarding time and increased employee satisfaction.
  • Streamlined inventory management systems, resulting in reduced waste and improved resource allocation.
  • Developed standardized work instructions to increase consistency and efficiency across the entire production floor.

Welder

Benda Manufacturing
08.2019 - 05.2021
  • Enhanced welding quality by following precise welding procedures and maintaining proper equipment settings.
  • Increased production efficiency with expert time management skills and adherence to short project deadlines.
  • Reduced workplace accidents through strict compliance with OSHA safety regulations and guidelines. Worked through COVID and provided safety strategies to mitigate transmission of virus throughout the facility resulting in zero COVID cases through the pandemic at facility.
  • Collaborated with 37 team members for seamless project execution, improving overall productivity.

Kennel Manager

Kaberra Kennels
06.2018 - 08.2019
  • Kennel manager responsible for overall kennel safety maintenance and welfare of over 100 large breed dogs 20 - 55 puppies and 57 chinchillas.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Trained personnel in equipment maintenance, dog grooming, medication schedules, shot administration, cleaning standards, health and wellness schedules and assisted in developing workers key skills caring for large breed dogs and puppies.
  • Maintained professional demeanor by staying calm when addressing unhappy angry, aggressive or hurt dogs or chinchillas.
  • Arranged veterinary care and aided in first aid when required for dogs, or staff members if breaking up dog incidents.
  • Assembled dog runs and welded gates and created other structures to house and pen dogs in outdoor daylight enclosures.
  • Aggressively reduced overhead of operation by over 40% developing cleaning standards and inventory control.

Food Service Director

Arbor Management
04.2011 - 06.2019
  • Created and deployed successful strategies to boost High School food service operation to provide top-level performance, streamline food prep processes and reduce waste bringing food service costs from 54% down to 39% the first year alone and maintaining a 31% food cost over 5 years, increasing profitability by $56,000.
  • Implemented strategies and spearheaded campaign that improved our single school contract to the entire elementary feeder school population of Lockport Township High School driving up profitability of food service contracts by 45% for the parent school district.
  • Developed strategies to improve food service levels for busy facility handling 6500 meals each day.
  • Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
  • Worked with qualified dietician to diversify menu with new offerings driving sales while keeping costs well below forecasts and adhering to National School Lunch Program Federal guidelines.
  • Continuously evaluated business operations to effectively align workflows for optimal area coverage and customer satisfaction over High School students and staff as well as 3 satellite locations, students and staff members.
  • Developed unique events and special promotions to drive after hour sales. Hosted Major events with over 300 invited guests.
  • Reduced health risks and safety hazards by consistently monitoring and creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards. Maintained a perfect Will County Health Department of 99% at all schools for entirety of Management contracted position.
  • Enhanced financial controls to minimize theft and loss risks, continuously maintaining accurate accounts and cash drawers. Performed all cash accounting processes and did financial reporting of all AR functions and daily bank deposits.

Education

Bachelor of Arts - Management

University of Maryland
Global Campus

Language Anaylst - Chinese Mandarin

Defense Language Institute
Monterey, CA

Welding

Illinois School of Welding
Romeoville, IL

Intelligence Collection

National Security Agency
Ft. Meade Maryland

Skills

Safety Processes/Documentation undefined

Timeline

Site Operations Coordinator

Amentum
06.2022 - Current

Production Floor Lead

Norgreen
05.2021 - 06.2022

Welder

Benda Manufacturing
08.2019 - 05.2021

Kennel Manager

Kaberra Kennels
06.2018 - 08.2019

Food Service Director

Arbor Management
04.2011 - 06.2019

Bachelor of Arts - Management

University of Maryland

Language Anaylst - Chinese Mandarin

Defense Language Institute

Welding

Illinois School of Welding

Intelligence Collection

National Security Agency

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Susan-Marie BrownSite Operations Co-Ordinator