Susan Marks
Providence,KY
Overview
26
26
years of professional experience
Work History
FARM ASSISTANT
Marks' Farms
Clay, KY
04.2019 - Current
- Oversee crop fields for weed control and fungus.
- Sprayed waterways, and ditches for weeds.
- Maintained records of fertilizer use, crop yields and other related data.
- Tracked inventory of all materials used on the farm.
CDL BUS DRIVER
Earle C. Clements Job Corps Academy
Morganfield, KY
10.2010 - 08.2014
- Transported students to off center job sites and recreational trips.
- Picked up and dropped off riders at specific locations following strict time schedules.
- Complied with traffic rules and regulations to operate vehicles in safe, legal manner.
- Demonstrated ability to follow traffic laws, speed limits, and other regulations while driving a bus.
- Excelled at multitasking by monitoring passenger behavior while driving safely.
- Completed daily vehicle inspections and reported any issues to supervisors.
- Proficient in operating buses under all road conditions while adhering to safety protocols.
- Utilized problem solving skills when unexpected issues arose during trips.
- Refueled assigned bus and regularly checked oil and water levels to maintain bus in operating condition.
- Demonstrated commitment to safety by inspecting vehicles before each shift and reporting any issues immediately.
- Displayed an exemplary attendance record throughout employment history.
- Reported delays, accidents, or other traffic and transportation situations with mobile two-way radio or cellphone.
- Displayed patience and understanding when dealing with difficult customers or situations.
- Maintained detailed records of bus maintenance and repairs.
- Developed strong route knowledge while navigating through busy city streets.
- Maintained cleanliness of bus and motor coach.
EMERGENCY 911 DISPATCHER
City of Providence
Providence, KY
07.2017 - 02.2019
- Received calls for non emergency and emergency for Fire, EMS and police department.
- Dispatched out the appropriate department for each call.
- Took after hours calls for city of Providence utilities.
- Performed cleaning duties of office each night.
- Demonstrated effective problem solving skills while managing multiple incoming calls.
- Maintained calm and professional demeanor during high-pressure situations.
- Operated workstation comprised of multiple computer systems, telephone systems and geographical mapping tools.
- Monitored alarm systems to detect emergencies, such as fires and illegal entry into establishments.
CUSTOMER SERVICE REPRESENTATIVE
Converygs
Lake Mary, FL
02.2008 - 10.2009
- Answered calls for AT&T business customers.
- Took payments, resolved billing issues.
- Handled customer complaints and inquiries in a courteous and efficient manner.
- Demonstrated excellent communication skills, both verbal and written, in order to effectively interact with customers.
- Maintained knowledge of company products to provide helpful suggestions and recommendations to customers.
- Greeted customers by name and displayed respectful attitude, helping develop rapport with customer base and build lasting relationships.
- Processed orders, returns, and exchanges in an accurate and efficient manner.
- Adhered to company policies and procedures while providing superior service.
- Maintained an updated knowledge base of current products, services, pricing, promotions.
- Met daily customer service quotas with a focus on quality.
- Remained open to feedback from supervisor and peers to build and improve skills set.
NAIL SPECIALIST/ OWNER
Nails by Susan
Clay, KY
08.2000 - 08.2008
- Best customer service cellphone dealer in 4 counties.
- Adapted quickly to changing trends in the industry by staying up-to-date on the latest techniques.
- Developed strong interpersonal relationships with customers to build loyalty and repeat business.
- Analyzed customer feedback in order to improve overall quality of services provided.
- Maintained a clean and sanitary environment for clients to ensure safety standards were met.
- Demonstrated knowledge of common nail treatments such as buffing, polishing, and shaping nails.
- Utilized time management skills efficiently during busy periods in order to meet deadlines.
- Managed inventory levels of products to ensure adequate stock at all times.
- Followed strict safety guidelines when working with hazardous chemicals used in treatments.
- Performed nail care services including manicures, pedicures, and artificial nails with excellent customer service skills.
- Demonstrated ability to work independently as well as part of a team in a fast-paced environment.
- Utilized product knowledge to recommend products that best suited client needs.
- Provided detailed instructions on how to properly care for nails after treatment was completed.
- Trained new staff members on proper procedures for providing nail services.
- Ensured adherence to all company policies, procedures and regulations regarding hygiene and health and safety protocols.
- Handled all aspects of customer service, including greeting customers, answering questions, and providing advice on product selection.
- Scheduled, reserved, and booked appointments for clientele for nail and spa services.
- Ordered salon supplies to restock inventory.
- Performed nail and hand treatments, such as paraffin dips, hot stone massages, and callus removal.
- Owner operator of Hair and nail salon with tanning beds and Cingular wireless cellphones.
Timeline
FARM ASSISTANT
Marks' Farms
04.2019 - Current
EMERGENCY 911 DISPATCHER
City of Providence
07.2017 - 02.2019
CDL BUS DRIVER
Earle C. Clements Job Corps Academy
10.2010 - 08.2014
CUSTOMER SERVICE REPRESENTATIVE
Converygs
02.2008 - 10.2009
NAIL SPECIALIST/ OWNER
Nails by Susan
08.2000 - 08.2008