Susan Marsh
Barrington,NH
Summary
Experienced hospitality and accounting professional seeking a challenging role utilizing hospitality industry expertise and financial skills acquired over the past 30 years. Performance-orientated strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Proficient in using independent decision-making skills and sound judgment to impact company success positively. Committed to driving organizational success through effective financial analysis and strategic decision-making.
Overview
32
32
years of professional experience
Work History
Owner/Event Caterer
Picasso's Plate
02.2003 - Current
- Monitored financial performance, set budgets, and controlled expenses to provide financial stability and long-term organizational growth.
- Deployed solid budget control strategies to achieve revenue and profit targets.
- Calculated materials, overhead, and other costs and expenses based on estimates, historical data, and quotations.
- Implemented and maintained internal controls to ensure accurate and timely financial reporting, reducing errors by 35%.
- Conducted regular financial analysis and forecasting to identify trends and maximize revenue opportunities, increasing profitability by 25%.
- Conceptualized menus for dietary restrictions, food allergies, organic options, healthy alternatives, and personal requests.
- Addressed customer complaints with openness and proactivity, attending to concerns personally and offering creative solutions to uncharted problems with food availability, temperature, and quantity, leading to a 98% satisfaction rating.
Tutor
New England Tutors
06.2017 - Current
- Courses include geometry, algebra I & II, pre-calculus, calculus, personal finance, executive function skills, and accounting.
- Motivated students towards learning and studying to build self-confidence and reduce fear of failure.
- Enabled underachieving students to reach target attainment levels by providing individualized coaching and activities using personalized learning plans.
- Supported students in developing critical thinking skills and persevering with challenging tasks.
General Manager
101 Grille
03.2023 - 07.2023
- Oversaw day-to-day operations within budget by optimizing labor, product costs, and service strategies.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Onboarded new employees with correct hiring forms, federal income tax documents, and direct deposit information and processed paperwork into the payroll system.
- Assisted with payroll processing for 20+ hourly, salaried, and temporary employees.
- Reconciled payroll discrepancies with thorough reviews of time sheets, work charts, and schedules.
- Maximized operational excellence and efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and POS systems.
- Guaranteed top-notch service standards and memorable customer experiences for every guest and responded to guest concerns and complaints to achieve a favorable resolution.
- Assisted employees in understanding guest needs and providing guidance and constructive feedback.
Volunteer Finance Manager
Young Life
02.2016 - 06.2020
- Communicated with the area director regarding the financial needs of the area.
- Monitored and updated monthly cash flow using Young Life priority finance software.
- Collaborated with the area director and committee chair to develop the area’s annual budget.
- Prepared and presented financial reports at committee meetings.
- Reviewed and approved monthly expense reports for staff persons and the Young Life area using expense management software.
- Reviewed and approved check requests as necessary.
Kitchen Manager
Maude H. Trefethen School
08.2018 - 03.2020
- Kept facility compliant with health and fire codes, sanitation requirements, and license regulations, with strong oversight of food storage, preparation, and cleaning procedures, alleviating potentially heavy fines.
- Maintained financial and administrative controls, accurately tracking funds and keeping records current.
- Controlled costs and expenses with effective supply management and monitoring of food costs and usage.
- Controlled inventory costs with accurate forecasting, keeping supplies within ideal levels based on expected demands.
- Monitored inventory, purchasing, and resource allocation to reduce expenses.
Seasonal Banquet Manager
Wentworth By The Sea Country Club
05.2017 - 11.2017
- Hired, trained, and scheduled staff to maintain adequate coverage for successful operations.
- Directed the proper service of all food and beverages according to the contractual arrangements.
- Responsible for post-function reports and end-of-night financial processing and invoicing.
- Performed cost-benefit analysis for corporate and social events.
- Established and maintained equipment inventory for accurate tracking, record keeping, and loss prevention.
- Managed budgeting and invoicing for both large and small-scale events.
- Analyzed financial performance of events and adjusted strategies or processes as needed to improve future outcomes, improving profitability by 15%.
Banquet Supervisor
Sheraton Portsmouth Harborside Hotel
08.2015 - 04.2017
- Successfully directed and managed 20 to 250-person banquet functions and events by monitoring logistics and timelines and adhering to client's specifications as instructed in BEO.
- Set up and broke down conference and banquet rooms to meet facility standards and specifications.
- Addressed customer complaints professionally and used communication and problem-solving skills to resolve issues.
Teacher
Homeschooling
08.2007 - 05.2017
- Initiated, planned, and implemented specific learning guidelines for grades K – 12.
- Researched and selected appropriate resources and curriculum options to meet students' needs and interests.
- Researched traditional and alternative education theories and methods.
- Creatively implemented formal and progressive individualized study plans for students at different age levels.
- Encourage independent pursuit of academic interests while adhering to each student's short- and long-term objectives.
- Developed an innovative classroom curriculum that fosters creativity by utilizing various teaching aids and tools to supplement textbook instruction to engage and motivate students to excel with study and life skills.
- Compassionate approach to teaching that challenges, stimulates, and motivates students.
- Supported students' successes by engaging students in active learning, acknowledging their accomplishments, boosting their self-esteem, and providing an environment of mutual respect.
Budget Committee Member
Town Of Barrington
08.2001 - 03.2004
- Attended weekly meetings with the Town Administrator, Selectmen, Department heads, and School board to review line by line the proposed budget for the coming year.
- Deployed solid budget control strategies to achieve revenue targets.
- Examined budget estimates for completeness and conformance with procedures and regulations.
- Developed annual budgets by analyzing prior year expenses and recommending changes for expected needs.
- Advised leadership with budget controls by compiling, comparing, and reviewing financial data.
- Monitored budgets and analyzed monthly expenses to maintain targets.
- Refined budget forecasts and planned based on operational reviews and trend analyses.
- Recommended approval or disapproval for funds requests from department managers, helping to keep operations in line with overall budgets.
Accounting Associate/Project Estimator
New England Homes
08.1998 - 08.1999
- Applied proper codes to invoices, files, and receipts to keep records organized and easily searchable.
- Investigated daily variances and corrected errors to resolve discrepancies.
- Implemented and maintained Timberline, a construction/building application to produce job quotes, estimates, and kitchen CAD drawings.
- Reviewed project plans and specifications to understand project requirements and accurately estimate the cost and resources needed.
- Calculated field measurements and analyzed plot plans to create proposals and process work orders.
- Collaborated with other departments and contractors to access all necessary information and expertise to create comprehensive estimates.
- Prepared material orders to complete projects on time and within budget.
- Formed Employee Education Committee (EEC) to evaluate staff’s educational needs and implement strategies to support continual learning for each employee.
Junior Staff Accountant
Ashwood Homes
05.1997 - 08.1998
- Prepared and analyzed financial reports; reviewed historical budgets and projected future expenditures and costs; maintained cash accounts; supervised accounts payable clerk; authorized payment of invoices; and prepared sales reports, cash disbursement analysis, and other job cost reports for owners.
- Analyzed monthly department budgeting and accounting reports to maintain expenditure controls.
- Coordinated payments by verifying documentation and requesting disbursements.
- Reduced financial inconsistencies by 25%calendar year transactions while assessing and verifying billing invoices and expense reports.
- Spearheaded and organized implementation of new accounting and management information software, Buildsoft, and trained management and necessary staff using the application.
- Collected and arranged financial information and entered details into the financial management system.
- Managed PO and WO systems and assisted the project manager with subcontractor schedules and budgeting direct costs.
- Prepared and filed tax returns to summarize transactions of calendar year and comply with laws and regulations.
Project Manager
US Homes
01.1997 - 04.1997
- Scheduling, bidding, estimating, managing, and performing routine quality control checks in a residential development of single-family, multi-family, and apartment buildings.
- Monitored project performance to identify areas of improvement and make adjustments.
- Achieved project deadlines by coordinating with contractors to manage performance.
- Coordinated material procurement and required services for projects within budget requirements.
Operations Manager/Field Project Supervisor
The Widewaters Group
09.1993 - 12.1996
- Oversaw the construction of a residential phase totaling over 10.4 million dollars.
- Responsible for accounts payable/receivable; PO and WO system; prepared, maintained, and analyzed direct cost budgets; reconciled bank accounts, including petty cash and vendor accounts; and analyzed job costs.
- Structured an innovative computerized change order and purchase order system for the company, reducing turnover time by 50% by eliminating duplicity.
- Communicated deadline updates, outlined action items, and offered targeted solutions to team members.
- Monitored project progress, identified risks, and took corrective action as needed.
Teller Supervisor
Rochester Community Savings Bank
09.1991 - 09.1993
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Examined tellers' reports of daily transactions for accuracy.
- Counted, verified, and handled bank deposits and armored car transactions.
- Calculated fees due, interest, and change for customer transactions.
- Maintained strong knowledge of bank products, services, procedures, and regulatory requirements to assist staff members with questions and difficult or complex tasks.
- Maintained confidentiality of bank records and client information to prevent mishandling of data and potential breaches.
Education
Bachelor of Science - Applied Computing
Rochester Institute of Technology
Rochester, NYAssociate of Science - Accounting
Monroe Community College
Rochester, NYMBA - Cognate in Finance
Liberty University
Lynchburg, VA12.2024
Skills
- Verbal and Written Communication
- Impregnable moral ethics and integrity
- Growth Mind Set and Self-Motivation
- Empathic Coach and Mentor
- Analytical, Creative, and Critical Thinking
- Budgeting and Cost Analysis and Control
- Customer Service and Satisfaction Focus
Continual Education and Certifications
- Certified Executive Functioning Skills Trainer
- Servsafe Certified
- TIPS Certified
- Certified Rouxbe Professional Chef
Timeline
General Manager
101 Grille
03.2023 - 07.2023
Kitchen Manager
Maude H. Trefethen School
08.2018 - 03.2020
Tutor
New England Tutors
06.2017 - Current
Seasonal Banquet Manager
Wentworth By The Sea Country Club
05.2017 - 11.2017
Volunteer Finance Manager
Young Life
02.2016 - 06.2020
Banquet Supervisor
Sheraton Portsmouth Harborside Hotel
08.2015 - 04.2017
Teacher
Homeschooling
08.2007 - 05.2017
Owner/Event Caterer
Picasso's Plate
02.2003 - Current
Budget Committee Member
Town Of Barrington
08.2001 - 03.2004
Accounting Associate/Project Estimator
New England Homes
08.1998 - 08.1999
Junior Staff Accountant
Ashwood Homes
05.1997 - 08.1998
Project Manager
US Homes
01.1997 - 04.1997
Operations Manager/Field Project Supervisor
The Widewaters Group
09.1993 - 12.1996
Teller Supervisor
Rochester Community Savings Bank
09.1991 - 09.1993
Bachelor of Science - Applied Computing
Rochester Institute of Technology
Associate of Science - Accounting
Monroe Community College
MBA - Cognate in Finance
Liberty University
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