Summary
Overview
Work History
Education
Skills
Timeline
Generic

Susan Martin

Weirsdale,FL

Summary

Customer-oriented professional striving for excellence every single day. Driven Dairy Manager promoting positive interaction with customers, team members and fellow employees while stocking such items as butter, juice, eggs and cheese. Reliable and upbeat [Job Title] successful at promoting customer loyalty, satisfaction and purchases with consultative techniques and diligent attention to individual needs. Knowledgeable about product merchandising, payment processing and cleaning. Dedicated and dependable relationship-builder with excellent organizational strengths and superior work ethic.

Overview

15
15
years of professional experience

Work History

Meat and Cheese Clerck

Publix
04.2019 - Current
  • Took customer orders at counter, labeled and wrapped to prepare products for sale.
  • Answered telephone to offer friendly, helpful service to customers.
  • Reviewed and processed daily orders on time for customers.
  • Inspected appearance of cheese to maintain freshness.
  • Monitored food temperatures for proper holding procedures.
  • Handled large dairy section by maintaining section cleanliness, product rotation and displays.
  • Restocked cases with new merchandise and removed expired items for proper disposal.
  • Answered questions from customers and discussed new products placed in dairy cases.
  • Adhered to food safety regulations and guidelines.
  • Labeled and inventoried department merchandise.
  • Trained new dairy clerks on rotation systems, product management and customer service.
  • Identified unsafe conditions and notified store management for correction.
  • Checked department signage and confirmed proper pricing, making sure sale items accurate.
  • Reported product ordering and shipping discrepancies to department manager.
  • Delegated tasks and gave direction to team of [Number] employees within dairy department.
  • Redesigned refrigerator displays and rotation systems for [Number] dairy products.
  • Stayed current with present, seasonal and special promotions.
  • Checked and logged temperatures in cases and coolers to maintain proper settings.
  • Satisfied customer orders for fresh products.
  • Inspected equipment and notified appropriate department or store manager of items needing repair.
  • Notified management of customer or employee accidents.
  • Dealt with payments, invoices and product rotations for [Number] products.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
  • Created inviting environment for customers by maintaining store organization and cleanliness.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Provided exceptional services and pleasant shopping experiences to retail customers.
  • Developed strong rapport with customers and created positive impression of business.
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.
  • Prioritized helping customers over completing other routine tasks in store.
  • Recommended complementary purchases to customers, increasing revenue.
  • Conducted product demonstrations to highlight features and redirect objections to positive aspects.

Licensed Massage Therapist

MVP Athletic Club
07.2014 - 04.2019
  • Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
  • Provided safe, effective, and appropriate massage therapy techniques during customer appointments.
  • Maintained client treatment records and designed long-term care programs for return customers.
  • Maintained clean and professional massage therapy environment with stringent adherence to sanitization protocols.
  • Communicated with clients to discuss medical history, lifestyle and massage treatment goals.
  • Utilized massage techniques to address diverse needs with deep tissue, therapeutic and sports massage.
  • Developed knowledge of anatomy, physiology and pathology to supplement massage training.
  • Addressed mobility limitations and generalized pain originating from muscle tightness through deep tissue massage techniques.
  • Educated clients on benefits of massage therapy and importance of self-care.

Certified Nursing Assistant

Cenral Fl Health Alliance
04.2009 - 06.2014
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
  • Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
  • Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
  • Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
  • Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
  • Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
  • Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
  • Helped patients with self-feeding and assisted feeding, based on individual needs.
  • Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
  • Facilitated personal hygiene management, feeding and ambulation.
  • Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
  • Responded to patient requests for supplies and personal comfort items such as extra blankets.
  • Reduced risks of patient infection and cross-contamination by cleaning and sterilizing equipment.
  • Transported patients between rooms and appointments or testing locations.
  • Observed patients under care conditions to help identify symptoms, responses to treatments and progress with goals.
  • Delivered high-quality care to [Type] patients in hospital facility.
  • Monitored patient specimen samples and test results to effectively alert supervisors of potentially unhealthy changes.

Education

Ge Therapy - Anatomy And Physiology of Complete Body System

Boca Raton Institute
Boca Raton, FL
05.1986

Skills

  • Customer service excellence
  • Food safety practices
  • Upselling products
  • Attention to detail
  • Reliability
  • Interpersonal skills
  • Order processing
  • Team collaboration
  • Organizational skills
  • Sales techniques
  • Problem-solving abilities
  • Time management
  • Decision-making
  • Conflict resolution
  • Adaptability
  • Hygiene standards
  • Product Stocking
  • Training and Mentoring
  • Freshness Control
  • Coordination of Inventory
  • Product Merchandising
  • Task Delegation
  • Sanitation Standards
  • Verbal and Written Communication
  • Product Knowledge
  • Loss Prevention
  • Retail Merchandising
  • Store Organization
  • Customer Assistance
  • Energy and Physical Stamina
  • Speech Clarity
  • Creative Thinking
  • Building Customer Loyalty
  • Friendly and Helpful
  • Reliable and Responsible
  • Goal-Driven
  • Store Opening and Closing
  • Flexible Hours
  • Strong Communication and Interpersonal Skills
  • Safety and Cleanliness Standards
  • Organization
  • Team Cooperation
  • Ability to Lift 40 Pounds
  • Documentation and Reporting
  • Customer Needs Assessment

Timeline

Meat and Cheese Clerck

Publix
04.2019 - Current

Licensed Massage Therapist

MVP Athletic Club
07.2014 - 04.2019

Certified Nursing Assistant

Cenral Fl Health Alliance
04.2009 - 06.2014

Ge Therapy - Anatomy And Physiology of Complete Body System

Boca Raton Institute

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Susan Martin