Susan Martin

• Served food and beverages promptly with focused attention to customer needs.
• Worked with POS system to place orders, manage bills, and handle complimentary items.
• Cultivated warm relationships with regular customers.
• Maintained clean and organized dining areas to uphold restaurant hygiene standards.
• Set positive tone for entire dining experience as first point of contact for incoming guests.
• Bussed and reset tables to keep dining room and work areas clean.
• Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
• Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
• Explained menu items and suggested appropriate options for food allergy concerns.
• Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
• Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
• Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
• Processed orders and sent to kitchen employees for preparation.

Set, enforced and optimized internal policies to maintain responsiveness to demands.

• Established and administered annual budget with controls to prevent overages, minimize burn rate and support sustainability objectives.
• Drove implementation of new market expansion to propel business forward and adapt to market changes.
• Collaborated with development teams, internal customers and product line management to verify delivery of desired quality requirements to distributors.
• Devised and deployed sales and marketing tactics to drive strategic growth and support achievement of revenue goals.
• Assessed supplier quality to maintain tight cost controls and maximize business operational performance.
• Developed key operational initiatives to drive and maintain substantial business growth.
• Studied market to determine optimal pricing of goods and services and to capitalize on emerging opportunities.
• Trained new employees on proper protocols and customer service standards.
• Assisted in recruiting, hiring and training of team members.
• Trained and guided team members to maintain high productivity and performance metrics.
• Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
• Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
• Managed purchasing, sales, marketing and customer account operations efficiently.
• Recruited, hired and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
• Delivered business strategy and developed systems and procedures to improve operational quality and team efficiency
• Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
• Delegated daily tasks to employees, streamlining daily progress and efficiency.
• Interviewed and hired strong candidates for team openings, using newspapers, job boards and social media to find applicants.
• Provided exceptional customer service to customers, increasing customer loyalty .
• Drafted invoices for completed work.
• Scheduled employees for shifts, taking into account customer traffic and employee strengths.
• Negotiated price and service with customers and vendors to decrease expenses and increase profit.
• Eased team transitions and new employee orientation through effective training and development.
• Directed management meetings to enhance collaboration and maintain culture based on trust and group problem-solving.
• Developed and implemented high-quality work environment as measured through employee satisfaction ratings.
• Implemented innovative programs to increase employee loyalty and reduce turnover.
• Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
• Highest sales for select food and beverage.
• Consistently meet and exceed sales goals.
• Produces 5 star reviews consistently.
• Introduced new methods, practices and systems to reduce turnaround time
• Prepared annual budgets with controls to prevent overages
• Trained and guided team members to maintain high productivity and performance metrics

• Cultivated warm relationships with regular customers.
• Worked with POS system to place orders, manage bills and handle complimentary items.
• Explained menu items and suggested appropriate options for food allergy concerns.
• Bussed and reset tables to keep dining room and work areas clean.
• Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
• Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
• Explained menu items and suggested appropriate options for food allergy concerns
• Increased sales significantly by upselling higher-end products to customers
• Cultivated warm relationships with regular customers
• Moved and set up seating, prepared extra silverware and notified kitchen prior to arrival of large groups

• Served food and beverages promptly with focused attention to customer needs.
• Worked with POS system to place orders, manage bills, and handle complimentary items.
• Cultivated warm relationships with regular customers.
• Maintained clean and organized dining areas to uphold restaurant hygiene standards.
• Explained menu items and suggested appropriate options for food allergy concerns.
• Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
• Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
• Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
• Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
• Learned and followed local alcohol laws to keep restaurant compliant with regulations while serving spirits.
• Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
• Answered customers' questions, recommended items, and recorded order information.
• Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
• Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
• Processed orders and sent to kitchen employees for preparation.
• Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
• Checked guests' identification before serving alcoholic beverages.
• Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.