SUSAN MARTINEZ

• Delivered comprehensive urgent care services to diverse patient populations.
• Diagnosed and treated acute illnesses and injuries in fast-paced environment.
• Collaborated with interdisciplinary teams to optimize patient outcomes and care continuity.
• Performed minor procedures such as suturing, wound care, and splinting when required for urgent care patients.
• Enhanced patient satisfaction by providing compassionate, culturally competent care to diverse populations.
• Participated in continuing education activities to stay current on best practices and emerging trends in urgent care medicine.

I have worked in the emergency setting for fourteen years. I enjoy critical thinking and moving quickly in emergent situations. I have been with the VA for seven years. In the last three years, I have completed several projects that involved collaboration with several different departments, including a yellow belt project for the Emergency Department, a new transport system with Radiology, and working on another yellow belt project with Radiology. These opportunities have given me a chance to learn and grow by utilizing leadership skills, as well as collaboratively working with a team to find efficient and cost-effective solutions. Most recently, I have started working at home as a Tele-Emergency Care triage nurse. This opportunity has been very rewarding, as I can assist in helping our veterans through a complicated healthcare system. Additionally, I currently work in the Emergency Department as a BSN-trained nurse, and I have started to work toward my master's degree as a Family Nurse Practitioner. My experience at the VA has provided me with the highest job satisfaction, and this company has far exceeded my expectations in healthcare. I hope to join a team in person or through telehealth to serve our veterans and apply the skills and knowledge that I have obtained over the last fourteen years in the Emergency Department.

I worked with this company for 13 years as a registered nurse in the Emergency Department. The skills I utilized the most were starting IV sites, initiating IV starts utilizing the Sono site machine, medication administration, and communication with the healthcare team, patients, and their families. I was a charge nurse for the unit and I enjoyed leading the team and keeping the department running smoothly. Conflict management was a strong suit of mine and I pride myself on being able to resolve any issue that was brought to the table.