Susan Marvin

I assist customer with cancelling rewards membership they didn't intend to sign up for and issue refunds if requested. Advise customer how they became enrolled in the rewards program. Explain how the twenty plus programs I have been trained on work for those who want the rewards memberships. Submit rebate claims for customers who do not have computers or struggle with using them.

I worked in the Boot Barn call center where I took calls for Boot Barn, Sheplers, and Country Outfitters. I helped customer place orders and track packages. When not placing orders I answered product questions about the merchandise sold on all three websites, submitted tickets and forms to help locate missing packages or items. I answered questions about the Boot Barn Rewards program. I assisted customers with this through calls, chats and emails.

While with Faneuil I worked with two different programs. I worked for Ambetter Health Insurance and Enterprise Roadside Assistance. While working with Ambetter I assisted customers with payments for their plans, helped them find doctors covered by their insurance, explained bills both from doctors visits and procedures. Helped customers find out what medications where covered and what generic options they had if they name brand medication wasn't covered. I additionally helped customers get prescriptions filled by working with their doctors and pharmacies. With Enterprise Roadside Assistance I helped customers who had broken down for various such as a flat tire or mechanical issues. I did this by sending help for tire charges, gas, and tow trucks if the rental need to be towed. If the customer's rental was no longer safe to drive I helped locate replacement rentals. I additionally helped local and nation wide law enforcement locate rentals that where used in crimes.

I cold called people to get their opinions on various topics, such as political surveys, surveys about bills that where being passed in their area.