Summary
Overview
Work History
Education
Skills
Awards
Volunteer Work
Timeline
Generic

Susan Mascolo

Summary

Proven Event Specialist with a track record of elevating guest satisfaction and optimizing event operations at Advance Solutions. Expert in logistics management and problem-solving, ensuring seamless event execution. Demonstrates exceptional organizational skills and a knack for effective communication, significantly enhancing customer engagement and operational efficiency.

Overview

38
38
years of professional experience

Work History

Event Specialist

Advance Solutions
08.2022 - 09.2024
  • Led onsite execution of events, overseeing setup, breakdown, troubleshooting any issues as they arose while maintaining composure under pressure for a professional outcome every time.
  • Interfaced with clients to understand event objectives.
  • Managed event logistics and operations.
  • Elevated guest satisfaction by addressing concerns promptly and professionally during events.
  • Adhered strictly to food safety guidelines when preparing samples at food-related demo events.
  • Optimized demonstration scripts for improved clarity, leading to better customer understanding of product features.
  • Ensured compliance with all company policies as well as local, state, and federal regulations during each event.
  • Provided exceptional customer service throughout each event, addressing inquiries promptly and professionally.
  • Maintained detailed records of event metrics, including attendee count, and products sampled.
  • Increased customer engagement through interactive product demonstrations and by providing in-depth product knowledge.
  • Assisted customers in locating items, addressed questions and provided product samples.

Customer Service Associate

JOANN Fabrics and Crafts
01.2010 - 01.2016
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
  • Maintained a high level of product knowledge, providing accurate information to customers.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Processed orders accurately and efficiently, ensuring timely delivery of products or services to customers.
  • Trained new associates in company policies and procedures, fostering a supportive work environment.
  • Resolved customer complaints, leading to noticeable improvement in customer satisfaction scores.
  • Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
  • Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.

Cash Department Head

Stop and Shop Supermarket
02.1992 - 08.1997
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Counted cash tills and balanced for next day.
  • Having safe combinations and balance money.
  • Mad deposits for bank

Assistant Manager

Fashion Bug
01.1987 - 04.1992
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.

Education

Certificate in Business Management

Moorse School of Business
Hartford CT
09.1987

High School Diploma -

Manchester High School
Manchester CT
06.1986

Skills

  • On-site Execution
  • Event Planning
  • Logistics Management
  • Event Setup and Breakdown
  • Setup and Breakdown
  • Food service knowledge
  • Attention to Detail
  • Problem-Solving
  • Creativity and Adaptability
  • Excellent Communication
  • Organizational Skills
  • Active Listening
  • Effective Communication
  • Records Maintenance

Awards

Joann Fabrics - Multiple Scissor Awards. For customer satisfaction


Volunteer Work

Soccer Mom for 10 years

Teacher assistant, helping with needs of the class

Parent Teacher Association

High School Graduation committee

Involved in community events such as Breast Cancer walks

Timeline

Event Specialist

Advance Solutions
08.2022 - 09.2024

Customer Service Associate

JOANN Fabrics and Crafts
01.2010 - 01.2016

Cash Department Head

Stop and Shop Supermarket
02.1992 - 08.1997

Assistant Manager

Fashion Bug
01.1987 - 04.1992

Certificate in Business Management

Moorse School of Business

High School Diploma -

Manchester High School

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Susan Mascolo