Susan Maupin
Louisville,KY
Summary
Dedicated professional with a strong background in customer service and data management. Known for exceptional attention to detail and reliability, ensuring accurate patient record management and training new staff for operational excellence.
Overview
13
13
years of professional experience
Work History
Cashier
Meijer
Louisville, KY
10.2023 - Current
- Operated cash register, processing customer transactions with accuracy and speed.
- Assisted customers with product inquiries and provided exceptional service.
- Managed cash drawer, ensuring accurate handling and accountability.
- Collaborated with team members to maintain a clean and organized checkout area.
- Trained new cashiers on register operations and customer service protocols.
- Collected payments and provided accurate change.
- Greeted customers, addressing inquiries about products and services to enhance their shopping experience.
- Restocked shelves with products to ensure availability.
- Helped customers find specific products, answered questions, and offered product advice.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Delivered exceptional customer service, promoting loyalty programs to foster repeat business.
Onbase Indexer
Baptist Health Louisville
Louisville, KY
03.2018 - 12.2025
- Managed indexing of patient records, ensuring compliance and enhancing retrieval efficiency.
- Collaborated with healthcare teams to ensure accurate data entry and updates.
- Utilized electronic health record systems to maintain organized patient information.
- Reviewed documents for completeness and accuracy before indexing them.
- Assisted in training new staff on indexing protocols and best practices.
- Facilitated interdepartmental communication to resolve data discrepancies, improving data integrity.
- Documented and organized patient data in electronic systems.
- Evaluated existing indexes for accuracy and relevance, contributing to improved data management.
- Created controlled vocabularies for indexing purposes.
- Researched topic areas to ensure accurate classification of indexed material.
- Assigned descriptive terms to documents based on content analysis.
- Reviewed and analyzed documents to determine relevance, accuracy, and completeness of indexing information.
Medical Record Custodian
MedEast Physicians
Louisville, KY
03.2013 - 03.2018
- Managed patient records ensuring compliance with privacy regulations.
- Processed requests for medical records from patients and providers to ensure timely access to information.
- Monitored compliance with state laws governing release of confidential health information.
- Maintained confidentiality of all patient information according to HIPAA guidelines.
- Maintained electronic health record systems for data accuracy and user accessibility.
- Organized medical files to enhance retrieval speed and optimize storage.
- Digitized patient documents by scanning and uploading them into the electronic medical records system.
- Performed quality assurance reviews on completed medical records.
- Coordinated audits of medical records to ensure quality standards.
- Collaborated with healthcare teams to support patient care documentation needs.
- Answered inquiries regarding health information releases from patients, family members, attorneys, insurance companies.
- Responded promptly to audit requests from internal departments or external agencies such as CMS or Joint Commission.
Skills
- Professionalism and courtesy
- Written and verbal communication
- Scanner operations
- Customer service excellence
- Staff mentoring
- Reports and documents
- Team collaboration
- Data entry accuracy
- Document organization
- Problem solving
- Attention to detail
- Time management
- Reliability and punctuality
- Cash handling expertise
- Work ethic and integrity
Timeline
Cashier
Meijer
10.2023 - Current
Onbase Indexer
Baptist Health Louisville
03.2018 - 12.2025
Medical Record Custodian
MedEast Physicians
03.2013 - 03.2018