Susan Mauro
Whitehouse,NJ
Summary
Accomplished General Manager with a proven track record at Brickforce Staffing, adept in operations management and leadership. Expertise in fostering team unity, enhancing customer relations, and executing strategic plans for business growth. Achieved significant efficiency improvements and market share expansion through innovative strategies and effective problem resolution.
Overview
31
31
years of professional experience
Work History
General Manager of Operations
Brickforce Staffing
Edison, NJ
08.2013 - Current
- Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
- Enhanced customer satisfaction with proactive communication, timely issue resolution, and continuous process improvement initiatives.
- Developed and executed strategic plans for business growth and expansion, resulting in increased market share.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
- Established comprehensive employee training programs to develop skills, improve productivity, and maintain compliance with industry regulations.
- Collaborated effectively with cross-functional teams on various projects/initiatives aimed at enhancing organizational performance results.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Assisted in recruiting, hiring and training of team members.
- Formulated policies and procedures to streamline operations.
General Manager
Cornerstone Records Manaagement
Sayreville, NJ
11.2006 - 08.2013
- Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Directed comprehensive sales efforts to exceed revenue targets consistently while maintaining customer satisfaction levels.
- Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
- Collaborated effectively with cross-functional teams on various projects/initiatives aimed at enhancing organizational performance results.
Medical Unit Secretary
Hartwick At Edison Estates
Edison, NJ
02.2004 - 11.2006
- Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
- Filed and maintained patient records in accordance with HIPAA regulations.
- Provided exceptional customer service to patients, answering questions and addressing concerns.
- Managed patient registration process, confirming data accuracy and completeness.
- Handled complex insurance pre-authorization processes accurately, enabling timely delivery of necessary medical services.
- Coordinated referrals efficiently between primary care providers and specialists, ensuring a seamless patient experience.
Critical Care Unit Secretary
JFK Medical Center
Edison, NJ
01.2000 - 02.2004
- Maximized productivity by skillfully prioritizing tasks according to urgency levels while maintaining attention to detail.
- Streamlined administrative processes through effective use of software tools such as electronic health records, scheduling applications, and data management systems.
- Facilitated compliance with regulatory standards through meticulous maintenance of patient records and adherence to hospital policies.
- Promoted a safe working environment within the Critical Care Unit by adhering to infection control protocols and reporting any observed hazards.
- Ensured accurate data entry of physician orders into electronic health record systems for proper implementation by clinical staff.
- Demonstrated exceptional customer service skills while fielding phone calls, answering questions, and directing inquiries to appropriate personnel within the Critical Care Unit.
Administrative Manager
Weiss, Peck & Greer
New York, NY
11.1993 - 05.1997
- Ensured smooth daily operations with timely completion of all essential administrative tasks and responsibilities.
- Provided exceptional administrative support for executive-level staff, ensuring that their needs were met promptly and accurately in order to facilitate smooth daily operations.
- Maintained accurate record-keeping systems to ensure easy access to critical information for decision-making purposes.
- Managed sensitive information discreetly, ensuring proper storage and disposal practices were followed at all times to maintain confidentiality compliance standards.
- Managed complex calendars, coordinating meetings and appointments to maximize executive availability and effectiveness.
Skills
- Leadership and team building
- Problem Resolution
- Operations Management
- Team Player
- Customer Relations
Timeline
General Manager of Operations
Brickforce Staffing
08.2013 - Current
General Manager
Cornerstone Records Manaagement
11.2006 - 08.2013
Medical Unit Secretary
Hartwick At Edison Estates
02.2004 - 11.2006
Critical Care Unit Secretary
JFK Medical Center
01.2000 - 02.2004
Administrative Manager
Weiss, Peck & Greer
11.1993 - 05.1997