Susan Maxim Minjoe
Macomb
Summary
Dedicated office manager with a focus on improving patient experiences and operational efficiency. Strong communication and multitasking skills, recognized for building collaborative teams and delivering exceptional service in fast-paced environments.
Overview
22
22
years of professional experience
Work History
Consultant
EVRR Cardiology
Berkley, MI
02.2026 - Current
- Conducted patient intake assessments, ensuring accurate documentation and effective communication with medical staff.
- Assisted in developing treatment plans by compiling clinical data and research findings for cardiology patients.
- Coordinated follow-up appointments, enhancing patient adherence to care protocols and improving satisfaction levels.
- Supported the implementation of electronic health record systems, streamlining data entry processes for clinical teams.
- Facilitated training sessions for new staff on office procedures and patient interaction best practices.
- Collaborated with multidisciplinary teams to address patient concerns and optimize treatment outcomes efficiently.
- Managed scheduling logistics for consultations, minimizing wait times and maximizing resource utilization within the clinic.
- Researched current cardiology trends, contributing insights to enhance service offerings and patient education materials.
- Evaluated client needs and expectations, establishing clear goals for each consulting engagement.
Assistant Office Manger
Academic Cardiology
Rochester Hills, MI
09.2024 - 02.2026
- Coordinated daily office operations to ensure efficiency and organization.
- Managed scheduling and appointment logistics for cardiology specialists and patients.
- Assisted in maintaining accurate patient records using electronic health record systems.
- Supported billing processes by verifying insurance information and processing payments.
- Implemented office procedures that improved workflow and reduced administrative errors.
- Trained new administrative staff on office protocols and software applications.
- Facilitated communication between medical staff, patients, and external vendors effectively.
- Organized meetings and prepared materials for departmental discussions and training sessions.
- Managed daily operations, ensuring timely completion of tasks and maintaining a well-organized work environment.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Maintained inventory of office supplies, proactively restocking materials when needed to minimize downtime due to shortages.
- Kept front office clean and well-organized to keep areas presentable for guests and maximize professional appeal.
- Supported the Office Manager with various tasks such as preparing reports or presentations for executive-level meetings.
- Streamlined office procedures by implementing efficient filing systems and managing schedules.
- Served as liaison between management and staff, effectively resolving conflicts and fostering positive relationships.
- Provided exceptional customer service by responding promptly to inquiries from clients or stakeholders both in-person and via phone or email correspondence.
- Handled sensitive information with discretion by adhering to confidentiality protocols at all times.
- Developed comprehensive record-keeping systems that made it easier for employees to access essential documents quickly.
- Assisted in recruitment efforts, interviewing candidates and onboarding new hires for a seamless transition into the company.
- Collaborated closely with other departments in order to achieve shared goals efficiently.
- Cultivated a professional atmosphere by maintaining open lines of communication among team members.
- Assisted in budget preparation and financial management, helping to reduce expenses while maintaining quality service levels.
- Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
- Interceded between employees during arguments and diffused tense situations.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
- Delegated tasks to administrative support staff to organize and improve office efficiency.
- Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
- Improved office operations by automating client correspondence, record tracking and data communications.
- Monitored front areas so that questions could be promptly addressed.
- Organized meetings for executives and coordinated availability of conference rooms for participants.
- Kept high average of performance evaluations.
- Built highly-efficient administrative team through ongoing coaching and professional development opportunities.
- Managed supervisor itinerary and appointments and streamlined scheduling procedures.
Executive Assistant
Ascension Southfield Hospital
Southfield, MI
06.2023 - 09.2024
- Managed executive calendars, coordinating appointments and meetings to optimize time management.
- Prepared comprehensive reports and presentations for leadership, ensuring clarity and accuracy.
- Facilitated communication between departments, enhancing collaboration and information flow.
- Organized travel arrangements, streamlining itineraries for efficiency and cost-effectiveness.
- Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
- Processed travel expenses and reimbursements for executive team and senior management group.
- Streamlined executive communication by managing emails, phone calls, and scheduling appointments.
- Served as a liaison between departments to facilitate effective communication throughout the company.
- Organized and coordinated conferences and monthly meetings.
- Managed office inventory, tracking supplies and placing orders to ensure smooth daily operations.
- Answered high volume of phone calls and email inquiries.
- Handled confidential and sensitive information with discretion and tact.
- Maintained confidentiality with sensitive documents, ensuring proper storage and distribution as needed.
- Coordinated events for staff members, promoting team-building activities and boosting morale within the workplace.
- Provided professional administrative support during board meetings, including agenda preparation and minute-taking duties.
- Screened calls and emails and responded accordingly to support executive correspondence.
- Enhanced productivity by organizing travel arrangements and coordinating accommodations for executives.
- Ensured smooth daily operations through consistent maintenance of office equipment, troubleshooting issues when necessary.
- Collaborated on special projects to improve overall business operations within the organization efficiently.
- Supported business and hospitality needs of corporate partners and staff during meetings and company events.
- Developed strong relationships with vendors leading to improved contract terms resulting in cost savings for the company.
- Maintained strict confidentiality of sensitive information, upholding company's privacy policies and ethical standards.
- Enhanced efficiency of meeting outcomes by preparing detailed minutes and action items.
- Fostered positive work environment, organizing team-building activities and events.
- Contributed to development of internal policies and procedures, enhancing organizational effectiveness and compliance.
- Coordinated international travel arrangements, ensuring seamless logistics for executives attending global conferences.
- Managed complex calendars for senior executives to facilitate efficient scheduling and meeting planning.
- Filed paperwork and organized computer-based information.
- Managed mail and both incoming and outgoing correspondence, mail, email and faxes.
- Worked with senior management to initiate new projects and assist in various processes.
- Updated and maintained confidential databases and records.
- Handled logistics, catering, agendas and travel arrangements for meeting and event planning for board of directors, president and executive vice president.
- Greeted arriving visitors, determined nature and purpose of visit and directed individuals to appropriate destinations.
- Coordinated events and worked on ad hoc projects.
Assistant Office Manager
Eastlake Cardiovascular, PC
Saint Clair Shores, Mi
09.2018 - 06.2023
- Managed daily office operations, ensuring efficient workflow and patient scheduling.
- Coordinated communication between medical staff and patients, enhancing service delivery.
- Developed and implemented office policies, improving operational efficiency.
- Trained new administrative staff on office protocols and software systems.
- Oversaw inventory management, optimizing supply procurement processes.
- Assisted in financial record keeping, ensuring accuracy of billing and coding procedures.
- Led initiatives to streamline patient intake processes, reducing wait times.
- Recorded expenses and maintained accounting records.
- Managed employee payroll processing duties while also ensuring accurate calculation of benefits such as health insurance premiums or vacation days accrual.
- Implemented time-saving techniques to optimize administrative processes, increasing overall efficiency within the office.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Organized spaces, materials and catering support for internal and client-focused meetings.
- Managed daily operations, ensuring timely completion of tasks and maintaining a well-organized work environment.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Maintained inventory of office supplies, proactively restocking materials when needed to minimize downtime due to shortages.
- Kept front office clean and well-organized to keep areas presentable for guests and maximize professional appeal.
- Supported the Office Manager with various tasks such as preparing reports or presentations for executive-level meetings.
- Streamlined office procedures by implementing efficient filing systems and managing schedules.
- Served as liaison between management and staff, effectively resolving conflicts and fostering positive relationships.
- Provided exceptional customer service by responding promptly to inquiries from clients or stakeholders both in-person and via phone or email correspondence.
- Handled sensitive information with discretion by adhering to confidentiality protocols at all times.
- Developed comprehensive record-keeping systems that made it easier for employees to access essential documents quickly.
- Assisted in recruitment efforts, interviewing candidates and onboarding new hires for a seamless transition into the company.
- Collaborated closely with other departments in order to achieve shared goals efficiently.
- Cultivated a professional atmosphere by maintaining open lines of communication among team members.
- Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
- Interceded between employees during arguments and diffused tense situations.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
- Delegated tasks to administrative support staff to organize and improve office efficiency.
- Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
- Monitored front areas so that questions could be promptly addressed.
- Organized meetings for executives and coordinated availability of conference rooms for participants.
- Kept high average of performance evaluations.
- Built highly-efficient administrative team through ongoing coaching and professional development opportunities.
- Managed supervisor itinerary and appointments and streamlined scheduling procedures.
Administrative Assistant
Royal Oak Surgical Associates
Royal Oak, MI
12.2007 - 09.2018
- Coordinated patient scheduling to optimize office efficiency and reduce wait times.
- Managed electronic medical records system, ensuring accuracy and compliance with regulations.
- Assisted in preparing patient documentation and insurance claims for processing.
- Developed streamlined filing systems, improving retrieval time for critical documents.
- Trained new administrative staff on office procedures and software tools.
- Implemented process enhancements that improved communication between departments and increased workflow efficiency.
- Facilitated coordination of surgical schedules among surgeons, nurses, and patients to ensure seamless operations.
- Oversaw inventory management of office supplies, maintaining optimal stock levels to support daily functions.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
- Optimized calendar management for executives by scheduling appointments strategically while considering priorities and minimizing conflicts.
- Organized office events such as holiday parties or team-building activities, promoting a positive company culture and boosting employee morale.
- Collaborated on special projects as assigned by leadership, contributing research findings or coordinating event logistics as needed for success.
- Boosted team productivity by managing communication channels and ensuring timely responses to inquiries.
- Maintained inventory of office supplies and placed orders.
- Addressed IT issues by coordinating with tech support, minimizing downtime and maintaining operational efficiency.
- Facilitated training sessions for new software tools, increasing team productivity and reducing learning curves.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Assisted coworkers and staff members with special tasks on daily basis.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Volunteered to help with special projects of varying degrees of complexity.
- Liaised between clients and vendors and maintained effective lines of communication.
- Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
- Supported company leaders by managing budgets, scheduling appointments and organizing itinerary.
Office Manager/Chiropractic Assistant
Mckernan Chiropractic
Shelby, MI
08.2004 - 12.2007
- Streamlined appointment scheduling to enhance patient flow and minimize wait times.
- Managed office operations, ensuring compliance with health regulations and efficient administrative processes.
- Developed training programs for new staff, improving onboarding efficiency and team cohesion.
- Coordinated patient communications, fostering strong relationships and increasing satisfaction levels.
- Implemented electronic health record systems to improve data accuracy and accessibility for staff.
- Oversaw inventory management, reducing waste and optimizing supply procurement strategies.
- Led team meetings to align goals, address challenges, and promote a collaborative work environment.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
- Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
- Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
- Facilitated smooth communication between departments, addressing concerns promptly to maintain harmonious work relationships.
- Oversaw facility maintenance requests, coordinating with building management to address repairs or improvements efficiently.
- Contributed to workplace safety by ensuring compliance with established emergency protocols and conducting regular equipment inspections.
- Managed scheduling and coordination of all office meetings to ensure smooth operations and minimal conflicts.
- Spearheaded community outreach initiatives, improving company's local reputation and engagement.
- Streamlined document handling and processing, reducing turnaround time for client inquiries and requests.
- Enhanced office operational efficiency by streamlining filing systems, resulting in easier access to critical documents.
- Coordinated with IT department to upgrade office technology, enhancing overall efficiency and data security.
- Implemented comprehensive training program for new hires, improving their integration into team and productivity.
- Developed and enforced office policies that aligned with company values and regulatory requirements, maintaining compliance.
- Optimized office space utilization, leading to more efficient and productive work environment.
- Facilitated positive work environment, addressing employee concerns promptly and fostering culture of mutual respect.
- Handled sensitive employee and client information with utmost confidentiality, maintaining trust and integrity.
- Resolved office disputes swiftly and equitably, maintaining harmonious workplace.
- Improved team morale and cohesion with regular team-building activities and open communication channels.
- Provided comprehensive administrative support to senior management, enabling them to focus on strategic decision-making.
- Assisted patients with scheduling appointments and managing records efficiently.
- Supported chiropractic procedures by preparing treatment areas and ensuring equipment cleanliness.
- Coordinated patient intake processes, maintaining accurate medical histories and insurance information.
- Educated patients on treatment plans and post-care instructions to enhance recovery outcomes.
- Managed front desk operations, facilitating effective communication between patients and healthcare providers.
- Trained new staff on office protocols and patient care standards to ensure consistency in service delivery.
- Implemented process improvements that enhanced workflow efficiency within the clinic environment.
- Led patient engagement initiatives, fostering a supportive atmosphere for optimal healing experiences.
- Answered phones to respond to customer questions, provide information and schedule appointments.
- Developed strong rapport with patients leading to high levels of trust and satisfaction, fostering long-term relationships.
- Prepared examination rooms with necessary equipment, promoting efficient appointment flow while prioritizing sanitation protocols.
- Educated patients on chiropractic care benefits, resulting in increased referrals and new client acquisition.
- Input patient data into computer system using [Software] and checked information for accuracy.
- Managed billing processes accurately and efficiently, ensuring prompt payments from insurance companies and patients.
- Greeted incoming visitors warmly and directed patients to appropriate areas to keep office running smoothly.
- Maintained strict adherence to HIPAA regulations, protecting sensitive patient information and upholding confidentiality standards.
- Promoted a welcoming atmosphere by greeting patients warmly upon arrival and addressing their concerns promptly.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Performed electric muscle stimulation, massage, and mechanical traction.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Demonstrated proficiency in using various therapeutic modalities like ultrasound therapy or electrical stimulation under chiropractor supervision for better treatment outcomes.
- Improved office organization by maintaining clean and well-stocked treatment rooms for daily use.
- Streamlined appointment scheduling for improved patient experience and reduced wait times.
- Assisted chiropractors with patient care, ensuring accurate documentation and treatment plans.
- Supported practice growth by maintaining a well-organized office environment and ensuring efficient day-to-day operations.
- Assisted chiropractor during patient exams to implement treatment plans quickly.
- Increased patient retention through exceptional customer service and follow-up communications.
- Learned and followed laws and HIPAA guidelines to keep office compliant with industry regulations.
- Participated in regular staff meetings to discuss practice improvement initiatives for continuous quality enhancement.
- Provided attentive support during chiropractic adjustments, contributing to effective treatments and patient comfort.
- Gathered forms and copied insurance cards to collect patient information for billing and insurance filing.
- Contacted insurance carriers to determine patients' coverage and sent invoices for services rendered.
- Enhanced patient satisfaction by providing efficient and friendly assistance at the front desk.
- Performed administrative tasks by maintaining inventory, ordering supplies and scheduling staff meetings.
- Promoted office efficiency, coordinating charts, completing insurance forms, and helping patients with diverse needs.
- Educated patients by providing treatment option information and advice on self-care and injury prevention.
- Assisted in coordinating community health events, increasing clinic visibility and patient engagement.
- Facilitated welcoming clinic environment, contributing to positive patient experiences through attentive service.
- Assisted with marketing efforts, leading to increase in new patient inquiries and appointments.
- Improved patient understanding and engagement with treatment plans by providing clear, empathetic explanations.
- Enhanced patient comfort and readiness for adjustments by efficiently preparing treatment areas and equipment.
- Fostered team-oriented environment, facilitating smooth collaboration between clinic staff.
- Improved office efficiency by organizing patient records and ensuring easy access for chiropractors.
- Conducted patient education on post-visit care to promote faster recovery, using easy-to-understand language and materials.
- Managed patient appointments to ensure smooth clinic operations, reducing wait times and improving patient satisfaction.
- Optimized inventory management for clinic supplies, ensuring availability and reducing unnecessary expenses.
- Developed patient education materials, improving understanding and compliance with treatment regimens.
- Maintained cleanliness and order in treatment and waiting areas, ensuring safe and inviting space for patients.
- Streamlined patient check-in and check-out processes, minimizing wait times and improving overall satisfaction.
- Enhanced patient trust and clinic reputation by promptly addressing concerns and feedback.
- Supported chiropractors during treatments to enhance patient care and expedite appointment turnover.
- Increased patient retention by following up on treatments and encouraging future appointments.
- Streamlined billing processes for increased accuracy in patient invoicing, enhancing financial operations.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Explained procedures to patients to reduce anxieties and increase patient cooperation.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging, and compassionate environment.
- Oriented and trained new staff on proper procedures and policies.
- Helped improve patient outcomes by educating and advising on relevant treatments and care.
Education
Associate of Arts - Early Childhood Eduction
Purdue University Calumet
Hammond05-1986
Skills
- Problem-solving
- Attention to detail
- Team leadership & development
- Client relationships
- Integrity and honesty
- MS office
- Analytical thinking
- Strategic planning
- Issue resolution
- Customer relationship management
- Project leadership
- Time management
- Client engagement
- Work Planning and Prioritization
- Client rapport
- Continuous improvement
- Project management
- Project implementation
- Staff management
- Employee management
- Management coaching
- Executive support
- Safety regulations
- Performance assessments
- Multitasking and organization
- Team collaboration
- Verbal and written communication
- Training and development
- Software troubleshooting
- Teamwork and collaboration
- Excellent communication
- Multitasking Abilities
- Relationship building
- Active listening
Timeline
Consultant
EVRR Cardiology
02.2026 - Current
Assistant Office Manger
Academic Cardiology
09.2024 - 02.2026
Executive Assistant
Ascension Southfield Hospital
06.2023 - 09.2024
Assistant Office Manager
Eastlake Cardiovascular, PC
09.2018 - 06.2023
Administrative Assistant
Royal Oak Surgical Associates
12.2007 - 09.2018
Office Manager/Chiropractic Assistant
Mckernan Chiropractic
08.2004 - 12.2007
Associate of Arts - Early Childhood Eduction
Purdue University Calumet